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“Adequate for a Pre-Cruise Stay” 3 of 5 stars
Review of Hyatt Regency Miami

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Hyatt Regency Miami
4.0 of 5 Hotel   |   400 South East Second Ave, Miami, FL 33131-2197 (Downtown)   |  
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Ranked #63 of 129 Hotels in Miami
Brooklyn, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Adequate for a Pre-Cruise Stay”
3 of 5 stars Reviewed January 14, 2013

We stayed at this hotel for one night primary due to price and location before we left on a New Years cruise.

The Good:
-The lobby was quite modern attractive.
-The staff in general were fantastic. The front desk employee who checked me in was very warm and friendly and it was a nice start to the stay.
-The Concierge staff was similarly warm and friendly and got us in to an excellent seafood restaurant down on South Beach (Quinns) at the last minute.
-The bed was extremely comfortable.
-The price was far more reasonable than other similarly situated hotels for the holiday weekend.
-White a little pricey, the breakfast buffets were quite good and the waiters were very friendly.
-The room contained a safe.
-The room had plenty of storage and floor space.

The Cons:
-The hotel overall is in desperate need of a major remodeling. The guestroom hallways were dingy and outdated
-The rug in our room was FILTHY. Aside from the unsightly hole in it, my white socks were BLACK after walking around on the rug for an extended period of time while re-packing for the cruise.
-They give you a flat screen, HD TV, but no HD signal! How cheap! I do not expect to be watching analog TV in a 4 star hotel, I'm sorry, I just don't.
-There was no mini-fridge in our room.
-The bathroom was dingy and outdated (although the water pressure was good).
-The weird sealed off balconies that other reviewers have mentioned. They're just strange.
-Major noise potential if your room is on the street / draw bridge side (as mine was). We were high enough up and heavy enough sleepers that it didn't bother us.

Misc. Notes:
-The hotel is only a 15 minute walk from Bayside Marketplace and I felt perfectly safe making the wealk during the day... although at night I would take a cab.
-There's a CVS pharmacy 3 short blocks away (two up, one over, look it up on google maps), which is key for those on a pre-cruise stay like us who want to pick up some water and soda to bring on the ship and/or any last minute items.
-Elevators are a bit slow due to demand, so allow extra time.

Bottom line: this hotel was perfectly adequate for a short pre-cruise stay and we would stay there again if necessary. This property wouldn't be our first choice (or probably even second choice) until they do a major remodel to bring the property up to the high level of the staff that makes it run, but the property isn't nearly as bad as some of the earlier reviewers made it sound (we were a little nervous).

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,562 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Riverside, California
Top Contributor
98 reviews 98 reviews
35 hotel reviews
Reviews in 61 cities Reviews in 61 cities
232 helpful votes 232 helpful votes
2 of 5 stars Reviewed January 12, 2013

We spent just one night at the Hyatt Regency in Downtown Miami.

The good: friendly and efficient staff at check in; nice, comfortable beds

The bad: very poor temperature control. Warm room with non-opening windows. Felt just as warm in morning after spending night sleeping without covers.

The room was dated and fairly clean (never fun finding several long hairs around the shower). The hotel offers valet parking for $31 per day, but that would allow for in-and-out privileges. Otherwise parking is in the city lot attached to the hotel for $19 a day with no in-and-out option.

When comparing hotels, this hotel seems no better that 3 stars, even with working A/C.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Jerome, Canada
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 11, 2013

We had a one night stay at this hotel before boarding our cruise ship.
everything was fine. Room was nice, well decorated, not noisy at all. Bathroom needed an update, but for a night, it was just fine.

It is very close to the Cruise ship terminal, which is good. Even if it's in the downtown district, we could find stores and restaurants open on a saturday morning.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, Illinois USA
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 10, 2013

I just returned from a two-night stay at the Hyatt Regency Miami (BCS national championship game). After reading a number of relatively negative complaints on Trip Advisor, I didn't know what to expect.

What I got was a clean, comfortable room (granted, I was in a Miami Suite), with no outside noise (again, granted, I was on the 22nd floor) with excellent service all around.

The hotel is perfectly located for downtown business, attached to the convention center. The Capital Grille is right across the river, for goodness sake. I found that one must be careful in setting up and opening the room safe, but if service is required, the security man is there for you almost immediately.

The valet parking isn't necessarily cheap, but is wonderfully convenient. A quick call from the room before departing ensures the car is ready and waiting for you. The valet guys could not possibly have been more pleasant and helpful.

I had the same delightful experience at the Starbucks counter in the lobby.

Miami can be muggy, even when not overwhelmingly hot - the A/C in the hotel is spot on, thanks to Director of Engineering Phil Hymanson and Al Butkus of Grumman/Butkus engineers in Evanston, IL.

Will definitely return when next in Miami.

Room Tip: I enjoyed the spacious Miami Suite.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St Albans
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 9, 2013

On arrival at the Hyatt Regency Down town Miami we were greeted by friendly reception staff who were very helpful.
Rooms were unfortunately very dated however they were always kept clean.
Bathroom was shockingly tiny and the layout of the rooms is odd (we personally thought they could make better use of the space!)
we had a room next to the lift and the ice machine and the noise was unbearable - which we did complain about on several occasions!
we stayed on the 24th floor which is the top and if you stay on this floor or the 23rd you get to make use of the lounge on the 23rd floor (the lady who works on this is lovely - very helpful and extremely friendly!)
In the 23rd lounge they serve a continental breakfast, refreshments etc and in the evening they served cheese,bread,and a few appetizers along with soft drinks and coffees etc. (alcoholic drinks were extra)
one major downside to this hotel is the fact that even as a hotel guest you have to pay for WiFi!
the hotel staff in the bar were friendly - bar shuts at 12 though and even as a guest you cannot get another drink.
the breakfast was nice for the first few days and then you begin to get sick of it as it is EXACTLY the same day in day out (we began not even bothering towards the end!)
The guys who work the valet parking were arrogant and rude - we logged a complaint with the manager at reception and she was outraged at their behaviour and took money off our room bill as a good will gesture!
We had to also complain as our bedroom door had been left open twice by the maids - on returning back at the hotel to find our doors open we were not happy as all our christmas gifts etc could have easily been taken!
Ensure you check your bill and speak to the reception staff immediately if you have any queries as they are more then happy to sort this out for you.
The swimming pool only see's sunlight for a few hours a day so this is also very disappointing!
a five minute walk from the hotel is Brickell which is lovely in the evenings to take a walk to if you don't fancy getting a cab to South Beach!
plenty of restaurants and bars and a lovely atmosphere!
there is also bay-side which is great if your a family or you just want a more relaxed evening!
Bay-side has a hooters, a Mojito Bar, Planet Hollywood and lots of small shops to browse round!
(Bay-side is also within walking distance - roughly 10 mins!)
South beach is approximately 19 dollars in a cab definitely should be no more than 20 dollars depending on traffic!
South beach is buzzing every night of the week (we loved Espanola Way)
All in all we had a fantastic trip but unfortunately we will not be returning to the Hyatt Regency , we will however be returning to Miami!

Room Tip: stay on either the 23rd or 24th floor so you get to use the club lounge! request to be away from th...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
127 reviews 127 reviews
25 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 8, 2013

I stayed two nights for business in January 2012. Check-in was fast. The room was spacious and nice, but a bit outdated. The hotel's location is its redeeming quality. The bar is nice and the service is prompt. There are many very good restaurants closeby.

Room Tip: Ask for a room with a view of the surrounding area!
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Top Contributor
161 reviews 161 reviews
148 hotel reviews
Reviews in 79 cities Reviews in 79 cities
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed January 8, 2013

Spent 3 nights at the Hyatt with our family from 26th December.
Outside of hotel impressive, check in area really busy but luckily my son was allowed to check in for us when he arrived earlier.
Loved the room, it was spacious and clean, didnt find it dated at all. Decent bathroom and lovely big walk in wardrobe. The only issue is that the balconies are fastened shut, would have been nice to sit outside.
The pool area was small but nice, plenty of towels.We like to spend a lot of time in the sun by the pool but unfortunately because of the surrounding buildings the sun didnt get to the pool till 11.30ish and was gone by 2.30. Also the noise from the road and the bridge opening and closing was a bit too much when you're trying to relax by the pool!
Didnt eat at the restaurant but the bar happy hours were great, staff there were pleasant and the manager made a point of coming up to chat with us every time we were there. Prices steep so only went for happy hour drinks - lovely bar though!
Easy walk to downtown area (dont think I'd go in the dark though) also easy and safe walk to Bayside Marketplace, there is a free people mover that takes you there if you prefer not to walk, there is a direct link to the hotel through the conference center.
Overall it was a decent hotel, my son had a few problems but they were sorted brilliantly. Wouldn't go again (particularly in the winter) purely because of the lack of sunshine but the hotel was fine!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Miami

Address: 400 South East Second Ave, Miami, FL 33131-2197
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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