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“Very nice indeed” 4 of 5 stars
Review of Hyatt Regency Miami

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Hyatt Regency Miami
4.0 of 5 Hotel   |   400 South East Second Ave, Miami, FL 33131-2197 (Downtown)   |  
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Ranked #64 of 129 Hotels in Miami
Saint Jerome, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Very nice indeed”
4 of 5 stars Reviewed January 11, 2013

We had a one night stay at this hotel before boarding our cruise ship.
everything was fine. Room was nice, well decorated, not noisy at all. Bathroom needed an update, but for a night, it was just fine.

It is very close to the Cruise ship terminal, which is good. Even if it's in the downtown district, we could find stores and restaurants open on a saturday morning.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,460 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Evanston, Illinois USA
Top Contributor
70 reviews 70 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 10, 2013

I just returned from a two-night stay at the Hyatt Regency Miami (BCS national championship game). After reading a number of relatively negative complaints on Trip Advisor, I didn't know what to expect.

What I got was a clean, comfortable room (granted, I was in a Miami Suite), with no outside noise (again, granted, I was on the 22nd floor) with excellent service all around.

The hotel is perfectly located for downtown business, attached to the convention center. The Capital Grille is right across the river, for goodness sake. I found that one must be careful in setting up and opening the room safe, but if service is required, the security man is there for you almost immediately.

The valet parking isn't necessarily cheap, but is wonderfully convenient. A quick call from the room before departing ensures the car is ready and waiting for you. The valet guys could not possibly have been more pleasant and helpful.

I had the same delightful experience at the Starbucks counter in the lobby.

Miami can be muggy, even when not overwhelmingly hot - the A/C in the hotel is spot on, thanks to Director of Engineering Phil Hymanson and Al Butkus of Grumman/Butkus engineers in Evanston, IL.

Will definitely return when next in Miami.

Room Tip: I enjoyed the spacious Miami Suite.
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St Albans
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 9, 2013

On arrival at the Hyatt Regency Down town Miami we were greeted by friendly reception staff who were very helpful.
Rooms were unfortunately very dated however they were always kept clean.
Bathroom was shockingly tiny and the layout of the rooms is odd (we personally thought they could make better use of the space!)
we had a room next to the lift and the ice machine and the noise was unbearable - which we did complain about on several occasions!
we stayed on the 24th floor which is the top and if you stay on this floor or the 23rd you get to make use of the lounge on the 23rd floor (the lady who works on this is lovely - very helpful and extremely friendly!)
In the 23rd lounge they serve a continental breakfast, refreshments etc and in the evening they served cheese,bread,and a few appetizers along with soft drinks and coffees etc. (alcoholic drinks were extra)
one major downside to this hotel is the fact that even as a hotel guest you have to pay for WiFi!
the hotel staff in the bar were friendly - bar shuts at 12 though and even as a guest you cannot get another drink.
the breakfast was nice for the first few days and then you begin to get sick of it as it is EXACTLY the same day in day out (we began not even bothering towards the end!)
The guys who work the valet parking were arrogant and rude - we logged a complaint with the manager at reception and she was outraged at their behaviour and took money off our room bill as a good will gesture!
We had to also complain as our bedroom door had been left open twice by the maids - on returning back at the hotel to find our doors open we were not happy as all our christmas gifts etc could have easily been taken!
Ensure you check your bill and speak to the reception staff immediately if you have any queries as they are more then happy to sort this out for you.
The swimming pool only see's sunlight for a few hours a day so this is also very disappointing!
a five minute walk from the hotel is Brickell which is lovely in the evenings to take a walk to if you don't fancy getting a cab to South Beach!
plenty of restaurants and bars and a lovely atmosphere!
there is also bay-side which is great if your a family or you just want a more relaxed evening!
Bay-side has a hooters, a Mojito Bar, Planet Hollywood and lots of small shops to browse round!
(Bay-side is also within walking distance - roughly 10 mins!)
South beach is approximately 19 dollars in a cab definitely should be no more than 20 dollars depending on traffic!
South beach is buzzing every night of the week (we loved Espanola Way)
All in all we had a fantastic trip but unfortunately we will not be returning to the Hyatt Regency , we will however be returning to Miami!

Room Tip: stay on either the 23rd or 24th floor so you get to use the club lounge! request to be away from th...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
124 reviews 124 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 8, 2013

I stayed two nights for business in January 2012. Check-in was fast. The room was spacious and nice, but a bit outdated. The hotel's location is its redeeming quality. The bar is nice and the service is prompt. There are many very good restaurants closeby.

Room Tip: Ask for a room with a view of the surrounding area!
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Top Contributor
153 reviews 153 reviews
142 hotel reviews
Reviews in 78 cities Reviews in 78 cities
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed January 8, 2013

Spent 3 nights at the Hyatt with our family from 26th December.
Outside of hotel impressive, check in area really busy but luckily my son was allowed to check in for us when he arrived earlier.
Loved the room, it was spacious and clean, didnt find it dated at all. Decent bathroom and lovely big walk in wardrobe. The only issue is that the balconies are fastened shut, would have been nice to sit outside.
The pool area was small but nice, plenty of towels.We like to spend a lot of time in the sun by the pool but unfortunately because of the surrounding buildings the sun didnt get to the pool till 11.30ish and was gone by 2.30. Also the noise from the road and the bridge opening and closing was a bit too much when you're trying to relax by the pool!
Didnt eat at the restaurant but the bar happy hours were great, staff there were pleasant and the manager made a point of coming up to chat with us every time we were there. Prices steep so only went for happy hour drinks - lovely bar though!
Easy walk to downtown area (dont think I'd go in the dark though) also easy and safe walk to Bayside Marketplace, there is a free people mover that takes you there if you prefer not to walk, there is a direct link to the hotel through the conference center.
Overall it was a decent hotel, my son had a few problems but they were sorted brilliantly. Wouldn't go again (particularly in the winter) purely because of the lack of sunshine but the hotel was fine!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sunnyvale, California
Top Contributor
60 reviews 60 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 7, 2013

The rooms need to be updated, especially the bathroom. It would be great if I could actually go on to the balcony, but there is no sliding glass door. I also don't like their 2-tier pricing for wifi. There are positives however, the staff here is fantastic! The food options are also good, especially the breakfast. Bed was awesome. 5 stars if they update the rooms.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 6, 2013

We stayed here from December 26th 2012 for 3 nights. So we arrived at the hotel a little more than 2 hours early for check in. We went to the desk and they quickly offered us a room. We were staying with my family (Parents & sister) and asked specifically for joining rooms, the receptionist said that was fine, but it would take about an hour to get the second room sorted for us, which was fine considering my family wasn't due into Miami for another few hours. The first room was great. Nice large beds with more than ample space. The bathroom and dressing room was separated from the bedroom which was nice! The only thing I'd complain about was the fact that the rooms have balconies, but you can't use them for some reason, which is a shame as the views over the river are amazing.
We went down to get the second room, but the receptionist (to her own surprise) found the room was still not available. Without a second thought, she automatically offered us an upgraded room, which we decided to take. This room was HUGE. It had a great king size bed with an array of storage around the bed. this led onto a large lounge area with desk, sofa bed and chair. it's whole wall was a window overlooking the water. I really can't express how great this room was. Due to the size of the room, my sister joined me and my partner in our room. As we opened up the sofa bed, it was all ready expect no pillows, so we called down to reception to get some, at this point it was past 10pm. After an hour and no pillows, we went down to reception, tired and a little annoyed as we had an early start. The reception apologized profusely and went to get pillows. After another 30 minutes she returned. Due to us waiting so long, we received complimentary wifi ($15 per day), breakfast ($18 per person!), and a $25 per day credit on our account. It was probably the most impressive recovery from a somewhat sticky situation I've ever seen.
Overall, this hotel is more than sufficient for Miami. Great location with easy access to Bayside, a nice pool (though it doesn't get a great deal of sun. Many 3 or 4 hours max.), access to the conference center and the people mover. It's definitely somewhere I would recommend to anybody considering Miami and given the chance, I'd be more than happy to return to this hotel.

Room Tip: Don't be shy to ask for an upgrade, the basic rooms are more than sufficient but the corner room...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Miami

Address: 400 South East Second Ave, Miami, FL 33131-2197
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Miami 4*
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Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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