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“Expected more” 3 of 5 stars
Review of Hyatt Regency Miami

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Hyatt Regency Miami
4.0 of 5 Hotel   |   400 South East Second Ave, Miami, FL 33131-2197 (Downtown)   |  
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Ranked #49 of 113 Hotels in Miami
Stockholm, Sweden
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Expected more”
3 of 5 stars Reviewed January 4, 2013

The room was big, but a bit dated. As I understand it this is more of a "business hotel" than anything else. I spend 2-3 nights a week at similar hotels in Sweden, and I must say I was disappointed with the standard of Hyatt Regency.
The first day we didn't get the room cleaned at all, the second day the maid threw away a bag containing half a bottle of whiskey, two beers, a bottle of soda pop and a jar of preanut butter. We placed in close to the waste basket, but how could she possibly think that it was garbage? At the same time she left about 20 empty paper bags and 3 empty shoe boxes behind.. I went to complain at the front desk and was more or less told it was our fault since we had but the bag close to the waste basket. But we got a $ 50 credit.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,904 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (303)
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English first
Kincardine, Canada
1 review
3 of 5 stars Reviewed January 3, 2013

Hotel is well located to the port, downtown, people mover and the waterfront.
Large clean room with a nice view of the Miami river.
Stayed November 21 – 24 maybe they were short staff thru Thanksgiving
Hotel has very friendly and helpful front desk and restaurant staff.
The free breakfast was excellent in the sit down Riverwalk restaurant, not your average buffet.
With promotion pay for 2 nights and the third was free; this made the rate very attractive.
Carpets are well worn, litter and dirty laundry was left in the hall most of the day and room service only made up the room 2 of the 3 days.
The other problem was that they kept charging $22.12 times 3 days for the free breakfast. The front desk took it off the bill at checkout but accounting billed my Mastercard after checkout. Had to call again to have it removed, which they did with no explanation.
I wrote an email to head office customer service; but no response from anyone there.

Room Tip: River view is good but with no balcony
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brooklyn, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 31, 2012

This hotel is average at best. Not representative of Hyatt's quality and definitely not a 4 star. Like others have mentioned the Hotel is in dire need of updating. On a positive note, the staff is very accomodating, particularly the bellmen and concierge. Very close to Bayside Marketplace and the Port of Miami if you are cruising and also a short cab ride to South Beach. There is also a CVS, Chase, Wells Fargo, and Ross For Less clothing store 2 blocks away. Breakfast buffet and other food at River Cafe restaraunt at the hotel where overpriced and mostly inedible. I booked through Priceline and they supposedly upgraded me this "4 star" after I chose the 3.5 star option so beware if you are looking to stay in this area and naming your own price through Priceline. Was generally dissapointed. Would have been better off staying at the Holiday Inn a few blocks away.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, Brazil
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 31, 2012

Worth for what you pay.It's well located.Downtown area.
The rooms are big but the bathroom and shower very poor.
Not very clean,the carpet is in desperate need of a change.
Internet is NOT free and expensive.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
104 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed December 31, 2012

We stayed for one night before leaving for a cruise. The hotel is tired, but the location very good. After 40 minutes talking to the front desk, where they completely messed up our reservation, we were bumped to a bigger suite. Frankly, I'd rather have the 40 minutes of time back. The staff was very friendly.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
80 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed December 30, 2012

My husband and I stayed at this hotel pre-cruise in December. Hotel, services exceptional and the staff are very helpfull and friendly.

Hotel is very clean and modern throughout in a super location for all things downtown Miami, the surrounding areas and the cruise and airport. It is ideally near to the free metro mover which you can reach by walking through the hotel and via escalators. Nearbye you will find a Walgreens/Ross Dress for Less/Marshalls/pharmacies/restaurants & eateries. All are easily reachable by foot or using the free metro mover.

Briefly here is a summary of what we found:

Efficient and friendly check-in and very friendly helpful luggage assistant folks. The lobby is beautiful and a great place to sit and people watch. It has a small gift shop and a quick coffee/sandwich/snack like kiosk. The restaurant and bar are very reasonably priced and the food excellent. The chicken wings were huge and very tasty and the bar/restaurant service excellent.

Our room was on the 17th floor, overlooking the city and facing a tower that at night changed colour – truly beautiful to watch. The room itself was an average size with a good size desk/office work area with 2 comfy chairs, an arm chair with foot rest, king bed, side-tables, tv, fridge etc. I particularly liked the separate dressing area to the bedroom in which there was also a safe in the closet. The bathroom was of a larger size.

Service can be judged best when things go wrong. In our case, the safe failed and even though it was 10pm at night, in less than 10mins from calling the front desk, we had someone happlily come to assist us. We were most impressed, especially given the time of night.

Taxis are always lined up outside the front door. Including tips, we paid around $25 from the airport to hotel, $15 from the hotel to port.
The pool area is well stocked with towels and the rocking chairs were an usual but pleasant surprise.

Room Tip: Ask for a high floor room opposite the Miami Tower and watch it change colour once darkness falls.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarasota, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 30, 2012

We stayed at the Hyatt Regency Miami one night before going on a cruise the first week in December 2012. What a disappointment! Location to the pier (the next morning) was quite convenient; very close. Restaurant was mediocre. Bar was mediocre. Room was like a timewarp from the 1960's. Bathroom sink hidden behind a half-wall in the bedroom (no sink in bathroom); closet with swinging saloon-type doors; extremely noisy all night long (and we were on the 18th Floor!!); towels stunk. When checking in we did ask for a remodeled room (we had read some of the reviews), and were told "the whole Hotel was completely remodeled in 2010". Wow ... changing a lightbulb and putting new sheets on a bed does not constitute remodeling. And speaking of lightbulbs, the ones in the room were very dim ... probably the lowest wattage you can buy, I guess. Bathroom was gross ... black mildew along the bathtub, shower pressure very weak, toilet very low and had to be flushed 6 times. As one entered the room, it smelled mildewy ... which (thank God) one gets used to after a while. Definitely overpriced for the type of room you get. Staff all very nice, I must admit. Also very close to the pier, which is a plus. I would most definitely NOT stay there again. Not worth the aggravation ...

Room Tip: My tip would be to go to another hotel .... save yourself some grief.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Miami

Address: 400 South East Second Ave, Miami, FL 33131-2197
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Miami
#16 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami

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