Stayed on a biz trip at client's insistence. Much about the hotel was excellent, particularly the desk staff and the breakfast. Put off by the nickel dining, however. Parking was either a very expensive valet or a nearly as expensive self park in a distant and dingy garage structure. And why do high end versions of a chain charge for internet access when the lower end properties of the same name don't? Oh yeah, because they can. Overall, good room but the "incidentals" added up to about 25% of the overall cost. Sorry Hyatt, won't go back.

I got this room on Priceline for one night before a cruise. The hotel is in a great spot for cruisers. It took us 5 minutes to get to the port. The hotel staff was great. Lauren at the front desk was very friendly and made me feel welcome. The lobby is beautiful.
My husband parked the car while I checked in and had to walk thru a tunnel from the parking to the hotel with no lights!!!! I'm glad it wasn't me because I don't think I would have made it!! Maybe they need to look in to that. Our room was on the twelfth floor and it was clean and well appointed. Like others have mentioned, it could use some renovation. Carpets were stained in spots, paint needed touch up all over or just a full repaint. There was A LOT of road noise that could be heard, so light sleepers might want to request a higher floor.
Overall it was a great stay for one night, and I would return.

We are Hyatt Platinum members, and have been for years. We've stayed in Regencies, Grand Hyatt, and other in-brand hotels/resorts around the US and through Asia. Our last stay before this was in Singapore. We were attending an event in downtown Miami and needed a hotel based on location, more than any other reason. Of course, being so pleased with the Hyatt brand, we booked at the Hyatt Regency, Miami. The long-and-the-short of it is that while this hotel's location is great for Downtown events/conventions, the decor, design, and general appearance of this hotel lacks much of what draws us to Hyatt. Please do not get me wrong. The facility was clean, and appeared well-kept, however; the design of public spaces is not conducive to relaxation, luxury, or contemporary design. The rooms (although the bed was very comfortable) was probably the oddest configuration of any hotel I've stay, and well below the Hyatt standard. We valet parked our car. We were offered no assistance with luggage, there was no doorman. I waited in front of the empty cafe order counter for 7 minutes without being acknowledged. I left. The walls in our room were tattered and worn, with a dozen "patches" of different-colored paint fixes to try to hide the damage. Check-in and out were easy and pleasant, however, the wait for our car from valet was less-than-desirable. At check-in, I made the attendant aware we were Hyatt Platinum members...this got us "nothing." When I say "nothing," I mean nothing. No room upgrade, no additional service offerings, no description of the amenities, no turn-down service...nothing. The pool area was very dated also. I suppose if you were a business traveler, this hotel would "do," however as a vacation stay, this certainly did not live up to our expectations of the Hyatt brand. We will not be back.

This hotel is an ideal location in downtown Miami. I am a diamond member and have stayed on the regency floor. The suites are very large and have breath taking views. The rooms have been recently renovated as well. The customer service is excellent as well.