We are Hyatt Platinum members, and have been for years. We've stayed in Regencies, Grand Hyatt, and other in-brand hotels/resorts around the US and through Asia. Our last stay before this was in Singapore. We were attending an event in downtown Miami and needed a hotel based on location, more than any other reason. Of course, being so pleased with the Hyatt brand, we booked at the Hyatt Regency, Miami. The long-and-the-short of it is that while this hotel's location is great for Downtown events/conventions, the decor, design, and general appearance of this hotel lacks much of what draws us to Hyatt. Please do not get me wrong. The facility was clean, and appeared well-kept, however; the design of public spaces is not conducive to relaxation, luxury, or contemporary design. The rooms (although the bed was very comfortable) was probably the oddest configuration of any hotel I've stay, and well below the Hyatt standard. We valet parked our car. We were offered no assistance with luggage, there was no doorman. I waited in front of the empty cafe order counter for 7 minutes without being acknowledged. I left. The walls in our room were tattered and worn, with a dozen "patches" of different-colored paint fixes to try to hide the damage. Check-in and out were easy and pleasant, however, the wait for our car from valet was less-than-desirable. At check-in, I made the attendant aware we were Hyatt Platinum members...this got us "nothing." When I say "nothing," I mean nothing. No room upgrade, no additional service offerings, no description of the amenities, no turn-down service...nothing. The pool area was very dated also. I suppose if you were a business traveler, this hotel would "do," however as a vacation stay, this certainly did not live up to our expectations of the Hyatt brand. We will not be back.
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami