Hyatt should be ashamed for having its name at the top of this structure in downtown Miami. Before I completely demolish this facility, I will say that the people salvaged one star for this stay. The young gentleman at the concierge was incredibly courteous and helpful. The wait staff in the restaurant was also cordial, albeit sometimes confused. If not for the people, this place would be no better than a one-star Motel 6.
I chose this hotel for a few reasons. One, it was central to Marlins Park and South Beach, our two destinations for the weekend. Second, I’ve stayed at the Hyatt in Long Beach, CA and in Scottsdale, AZ and everything about those venues was spectacular. I came into Miami having done little reconnaissance about this site. Bad move.
First bombshell: $31 for overnight parking. Seriously? I’m already spending $140+ on a room and now $31 more? Weak.
The front desk gal checked us in quickly and kindly. When we got upstairs, our keys weren’t working. We double-checked the number on the envelope. Yes, we had what we thought was the correct room. The man’s voice from the other side of the door asked curtly, “Yeah whatchu want?” and it scared the heck out of us. I’ve checked in dozens maybe even more than a hundred hotels in my life but never have I been sent to an already occupied room. The desk gal apologized and then put us on a floor with a complimentary continental breakfast and happy hour. So did that mean we could have the room for $10 less since we are paying for breakfast already? No.
The room itself was a dump. We opened the door and the room smelled like vomit. There were no washcloths in the shower area. Can’t you add a rack or a shelf? I finally found the washcloths folded and tucked into a corner of the sink counter too little too late. There were discolored paint swatches on the walk-in closet door, the closet that didn’t have a light. Obviously the paint has nothing to do with the functionality of the room, but it’s a glaring lack of care from the perspective of the maintenance department and the general manager of the hotel.
Other maintenance issues: the curtains were torn at the rings and couldn’t be closed all the way; the handrails in the elevators were loose; there were tiles missing from the baseboards along the lobby restrooms. While again these may seem petty, they certainly don’t seem like details that a Hyatt would typically overlook.
I travel often for work and for pleasure and stay in a variety of hotels, mostly the ones that offer consistency based on a name. I won’t be staying in any Hyatts after this experience. This was a $370 lesson learned.
Want a good room? Go somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.