Service at the front desk and in the restaurant and lounge outlets is what makes this a good Hyatt to visit. Curtis, the desk staff member, walked around from behind the desk to shake my hand and welcome me, and to give me my keys and information on the hotel. Katie, the waitress, apologized when the wine we ordered at dinner was not available and brought back a better choice, at a lower price. Andres, a food & beverage manager, came to the table to introduce himself, ask about dinner, and engage us in a discussion about our favorite wines. Everyone we encountered at the hotel was as friendly and helpful as could be.
As previous reviewers have said, the hotel is dated and rather worn. The front desk staff did tell me tonight that the hotel will be proceeding with bathroom upgrades shortly, which are very much needed. The guestrooms are generally well appointed, with flat screen TV, single-cup coffee makers, wireless internet (at $9.95 per 24H) and clock/radio with iPod docking station. The bed is comfortable, a/c adequate. Curiously, while the bed sheets are smooth as silk and of obvious high quality, the towels approximate sandpaper – hard, scratchy, small, and thin – not what one would expect at a Hyatt.
The lobby is “cool” and workable, with interesting décor, ample space to move around, high energy music at an appropriate level, and “we proudly serve Starbucks” coffee easily available.
The food and beverage quality in the restaurants is far better than the average hotel outlets, no doubt a result of the hotel’s general manager being promoted from food & beverage director, according to the hotel staff. This is one hotel where it’s actually a treat to stay and enjoy the restaurant. Try the mojito Chilean sea bass for a tasty, unusual dinner.
All in all, the hotel is solid and once the needed renovations are completed, it will regain its place among the most enjoyable hotels in downtown Miami.
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- Also Known As:
- Hyatt Regency Miami Hotel Miami
- Miami Hyatt Regency
- Hyatt Hotel Miami
- Hyatt Miami