What can I say, absolutely horrible service. We ended up going somewhere MUCH better. First off we got to the desk where we had to wait in line after the guy in front of us was pissed because his reservation was cancelled due to his credit card being declined. After the long wait, we handed the guy our reservation printout and he told us he could not find our reservation. After a while of searching in his database he found that our reservation had been cancelled, to guess what.... The same thing as the guy before us. The card was declined. We even called the credit card company and they confirmed that the reservation was indeed charged to the card and that there was no decline. The guy behind the desk didn't seem to care. They had given the room to someone else. We were very pissed for the fact that we had been traveling (by car) the whole day and then to be told that we don't have our hotel room anymore. We were mad and even confronted them about why they never tried contacting us via phone or email. That's the whole reason of making us fill out those lines for reservations. Jose was the name of the guy behind the desk, he didn't care and pushed us out the door so he could finish skyping with his family.WHAT A GREAT STAFF YOU HAVE THERE!!! NOTTTTT. In the end, we are VERY thankful for them doing this because we found a MUCH BETTER hotel for a cheaper price in the same general area. We won't be making the mistake of EVER staying there again.
Location: United States > Florida > Miami
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Ranked #119 of 129 hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Miami International Airport 2*
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- Also Known As:
- Days Inn Miami International Airport Hotel Miami
- Miami Days Inn