We saw every other shuttle bus pass by the "Arrivals" area at least twice before calling the hotel and were told the driver would be there in 10 minutes. Another 30 minutes go by and another 4 rounds from every other hotel chain you could think of, so I called again and get the same story from a man this time.. and the driver must have stopped for gas. I called Otel.com to see what their refund policy is because after 15 hours at airports crossing the country, we just want a room to sleep in. Due to the fact "Free shuttle from airport" is not listed in their services on Otel's web site, there would be no refund. We waited just over 1 HOUR for our shuttle bus and upon arrival, which took less than 10 minutes, the girl training not sure what she can do for us, the manager working next to her finally says to upgrade us to the King room rather than putting us in 2 double beds. Much appreciated, but I would pay more for a better run hotel! Fluke? Maybe, but this hotel won't ever get my business again.
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- Also Known As:
- Red Roof Inn Miami Airport Hotel Miami
- Miami Red Roof Inn