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“SIMPLY TERRIBLE !!!” 1 of 5 stars
Review of Red Roof Plus+ Miami Airport

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Red Roof Plus+ Miami Airport
2.0 of 5 Motel   |   3401 NW Lejeune Road, Miami, FL 33142-5628   |  
Hotel amenities
Ranked #59 of 113 Hotels in Miami
Sao Paulo, SP
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“SIMPLY TERRIBLE !!!”
1 of 5 stars Reviewed October 23, 2012

I stayed at Red Roof Inn Miami International Airport for almost 10 days, I would need to register some relevant facts I was obligated “forced” to live with. Starting with the staff people from there, they are simply horrible. The front desk so, they are very cold, ugly face and no courtesy at all, not interested in solving problems at all. They are very rude and not interested being nice with smiling faces. Besides, the housekeeping and maintenance people are very noising, they talk to each other (between themselves), in Spanish, they do it very loud, a lot laughing, shooting doors (the hotel has very noising doors, not acoustic equipped, entire hotel, even the floors), hitting all things, so, impossible to take some rest. The shower is that weak… sometimes, almost no water… So, finally I would say, “I threw away my money”, for sure. ALL THAT IS SHAMEFUL !!!

Room Tip: Just find another better option, for sure, at this price range, there are much better.
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, October 24, 2012
Thank you for submitting a review on our hotel, we take comments very seriously and will address all points with our staff. The newly installed wooden floors while beautiful and more sanitary than carpet it sometimes carries sounds and that is why we installed carpet around the bed to suppress noise. We also use a specific water saving shower head as a committment to 'green' initiative. We will address the body language with our desk. Hope to see you the next time you are in Miami.
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1,619 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Belgium
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed October 21, 2012

When we booked this hotel, we were already a bit suspicious because there were so many good reviews from people with only 1 or 2 reviews. We generally only trust those if they give 1 star. If only we had listened to our intuition.

Pros:
- Clean

Cons:
- Check-in was very unfriendly and unhelpful. After giving our room key, the girl at the reception turned away to her computer. We asked how to open the parking gate and after several seconds she answers while looking at us with an "are you stupid"-face and immediately turned back to her computer. We figured we'd find the answers in our room since most hotels have an explanatory map, but there was nothing.
- Breakfast was a joke. Not just because there was such a small selection of food (bagels, apples, bread and rolls), but mainly because there were only 6 tables for 200 (!) rooms. Outside there were 5 more tables, but then you had to deal with the thundering airplanes and smokers. Needless to say, finding a spot to sit was impossible.
- Internet was horrible. We tried booking a hotel for Orlando, but managed to load only a couple of pages in an hour.
- You couldn't make coffee in your room. This wouldn't have been so bad if you could get hot coffee from the lobby, but they only refresh it during breakfast. Considering this is an airport hotel, you'd expect hot coffee to be available 24/7. There was also no fridge or microwave.
- The A/C works with cool/warm instead of the temperature itself. It was hard getting the right temperature.
- The sound of the airplanes is somewhat lessened in the room, but it's loud enough to wake you up every now and again if a plane flies by closeby (and we're not light sleepers).

Room Tip: Stay away from this hotel
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, October 24, 2012
Thank you for submitting a review on our hotel. We are very sorry that we did not meet your expectations. We are also delighted that you found our hotel to be clean. I would also like to apologize for your check in experience. We will take this as an opportunity to retrain the check-in personnel and to ensure that coffee is coffee is refreshed on a timely basis throughout the day. We will also add the gate access instructions to the Map located on the front desk countertop. For future references, we also offer specific room types that come with In-Room Coffee Service, Microwave and Micro-refrigerators. Thanks for your observation on the airplanes our double windows are effective in minimizing sounds. We trust that we have addressed your concerns and hope to see you on your next visit to Miami.
Thank you.
John
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Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 5, 2012 via mobile

Excellent property, clean and great service.
Free airport shuttle.
Free wifi, breakfast.
Free shuttle to port of Miami .
Will always visit them for my next time in Miami, it is great value for the price you pay.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, October 9, 2012
Thanks for sharing your experience here. We are delighted that you enjoyed our new rooms with boutiques style furnishings, spa inspired bathrooms, free wifi and our complimentary shuttle service to the Port of Miami. We truly enjoyed serving you and look forward to seeing you on your next trip to Miami.
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1 review
5 of 5 stars Reviewed September 29, 2012

My first time in miami before going in a cruise. Wil stay here next year and the rest of my friends agree with me. Thank you Nora for all your help. Breakfast was
Good and the free shuttle to the port of Miami super convinience. Good for Miami property.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, October 9, 2012
Thanks for your comments regarding our hotel. We are very happy that you liked our new rooms and services. I have shared your comments with Nora and the rest of our service staff. Hope you had a wonderful cruise and we look forward to your return next year.
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1 review
5 of 5 stars Reviewed September 29, 2012

A very nice experience, clean rooms, John the Manager was help profesional and I would like to thank Miss Nora, she made my stay pleasent. the locación and billingual staff is great guest aleáis deserve a service like this

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, October 9, 2012
Thanks very much for submitting a review on our services. We are delighted that you were able to communicate effectively while you visited with us. We do have a diverse group of personnel with the capapbility to serve guests from all over. I will share your comments with Nora. We enjoyed serving you and look forward to seeing you on your next trip to the Miami area.
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1 review
5 of 5 stars Reviewed August 26, 2012

This is a nice hotel. Nice staff and very convinience. You can ask bilingual staff all you need, during our chek in there were a lot people speakiing in spanish and is very nice :))))) just stay with them

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0255, General Manager at Red Roof Plus+ Miami Airport, responded to this review, August 27, 2012
We are very pleased that you liked our newly renovated hotel with new rooms and the services of our multi-lingual staff. Nora will be delighted to hear your c omments. Please do not hesitate to call us on your next visit to the Miami area. We look forward to hosting you.
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Additional Information about Red Roof Plus+ Miami Airport

Address: 3401 NW Lejeune Road, Miami, FL 33142-5628
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 113 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Plus+ Miami Airport 2*
Number of rooms: 155
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Also Known As:
Red Roof Inn Miami Airport Hotel Miami
Miami Red Roof Inn

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