Upon arrival my room was not ready, it took 1 hour for someone to get my room together. Customer service was very very very poor!!! When I finally got to the room the bath tub had black spots inside as if it was rusted or half cleaned,the ceiling was leaking due to the AC unit, all the appliances were way outdated. The breakfast was you make your own waffles with a line backed up to the door of people waiting for the one machine to make their waffles. Even an out of date toaster which of course had a line also. I'm not even going to mention how the gift shop inside the hotel was a rip off! The restrooms downstair in the lobby area were disgusting! The hotel clearly needs a UPDATE!

This hotel is super clean and the staff members are very helpful and accomodating. Mr J.C. Vera the area sales manager, took the time to help my sister and I after we had trouble getting our tickets for a cruise the next day to print. He even told us about some local events that were occuring in Miami and surrounding areas that week.

Went to Miami, and stayed at this hotel. I had no options, I'm a choice privileges member, the comfort inn is their best product. It was the only one in the area.
There were 5 employees and 3 guest, i was one of them and not even a how can i help you. Tried to talk to one of them and answered the phone instead, finally after 10 minutes, i told them that i had a reservation. Room is definitely big. We were on the ninth floor, and had a king size bed. It was weird, as soon as we entered our room, some one came and slid restaurant papers under the door. Curtains was torn up a little, and TV didn't work. Couldn't find the remote the one night i stayed. They had coffee near the front desk, but no lids nor any type of creamer.
wont come back again.

I was booked here by the airline after my connection in Miami was missed because of delays. The stay was free and I still think it was too expensive. It's near the airport in a dated building that just smells of "old" throughout. I almost booked another hotel and paid for it myself. Unless you are desperate, stay away from this place.