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“Nice staff” 3 of 5 stars
Review of Clarion Inn & Suites Miami Airport

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Clarion Inn & Suites Miami Airport
2.0 of 5 Hotel   |   5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)   |  
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Ranked #60 of 110 Hotels in Miami
Springfield, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nice staff”
3 of 5 stars Reviewed yesterday NEW

We stayed here in late March. the hotel was clean, the beds and bedding were good. The staff was friendly. the hotel is in an isolated area, surrounded by many other similar hotels. The included breakfast was good with a nice variety, including cold peeled hardboiled eggs. I had one and was surprised to see how many other guests were eating them. The lack of salt and pepper on the table diminished my enjoyment. Guests are charged for the use of the in room safe unless they tell the front desk that they will not be using the safe. I think that this is not right. We took the free shuttle to the airport, it left exactly on time. the driver was friendly and glad to help with our luggage. There seemed to be ample parking. All in all a decent experience, but a bit expensive.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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149 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 19 cities Reviews in 19 cities
135 helpful votes 135 helpful votes
2 of 5 stars Reviewed 1 week ago

time tunnel! welcome to 1980.....that was it probably when they last cleaned the windows. i had a problem with an american airlines connection so i got this distressed hotel.
terrible !!! old and smelly room, but big.mold in the bathroom, view was nice, at least what one could see through the dirty windows.
wifi was positively fast, breakfast was, sorry but really, disgusting.
i think every employee hates either his job or the guests.
no way in hell i would have chosen this hotel or even come back....
unbelievable what they sell you being a ''hotel''.
avoid !!!
ahh..the shuttle was good, but the driver not friendly ........
no smile,no tip.....easy mates :)

Room Tip: avoid the hotel,please!!!!!!!!!!!!!!!!!
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  • Stayed April 2015, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 3 days ago
Dear Frank

Please let me apologize for the situation that brought you to my hotel. I understand how frustrating it is when you are not able to get to your destination because an airline cancelled a flight. I am positive if the situation was different your review of the property would be more positive. The hotel was renovated inside in September of 2014 and we just passed a random Choice Hotels inspection on April 20th . The inspection was conducted by a third party and I am pleased to report we received very high marks in cleanliness and other brand standards. In addition, the windows are schedule to be cleaned in mid May. We hope this information will put you at ease, and we look forward to the possibility of welcoming you back soon. If you would like documentation stating that our hotel is clean, we would be more than happy to provide this to you.


Best regards

Frank Molina
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Flea on bed crawling, roaches on walls and tub. Dirty bed sheets...booked for a week and a half, but I'm checking out now and requested my company to book me another hotel asap, which they did. Will not be staying or using this hotel again..someone from corporate needs to respond and take action.i will be posting my experience and photos on every social media...if I am not contacted..

Stayed April 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 1 week ago
Dear Mike

We're sorry to hear about your experience. However, we are very pleased to report that your room was cleared by a third-party company to confirm with 100 percent certainty the absence of any pests, we hope this information will put you at ease, and we look forward to the possibility of welcoming you back soon. We would welcome the opportunity to address your concerns in further detail if you'd like to contact us directly at GM.fl818@choicehotels.com

Best regards


Frank Molina
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Beverly Hills, California
Top Contributor
319 reviews 319 reviews
122 hotel reviews
Reviews in 59 cities Reviews in 59 cities
497 helpful votes 497 helpful votes
3 of 5 stars Reviewed 1 week ago

My flight was cancelled so i got this night for free.not my caregory of hotels but better than staying at the airport.shuttle bus was okay.seems to be quite a ride from the airport.quiet but dirty.rooms not so nice.no fridge nothing.okay it was free and they cant give you the four seasons.the girls at the reception were courteous.
The bathroom was dirty,no shampoo but body lotion,great.....
The breakfast was american,all that healthy stuff no one would eat in europe lollll
Has browns and bacon? Omg
Windows and tub not clean at all.
Big room and a big tv..what matters in this country....
Okay for a sleep ....

  • Stayed April 2015, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabarete, Dominican Republic
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was big but everything seems old and used. The breakfast was the biggest shock of all. Rotting fruit in a dirty bowl and super unfriendly staff in the breakfast room were a bad start into the day for us. Overall the breakfast was horrible. Plus our room was never cleaned when we where out all day for shopping.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 1 week ago
Dear Drchristin

We offer our sincere apologies for the lack of 'wow' factor on your recent visit. Our staff sets the tone for the guest experience, and we are truly sorry if any aspect of your stay fell short of your expectations. We have shared your helpful feedback with the team to prevent this from happening in the future.

Best regards,

Frank Molina
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London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a good stop for the airport. Quick trouble free check in after 20 hours travelling was much appreciated. Beds comfortable. Breakfast Good and lots of choice. Accomodation clean tidy- what more do you need ?

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 1 week ago
Dear Adam499

Thank you for taking the time to write a review. I am very glad you enjoyed your stay. We hope to see you again soon.

Best regards


Frank Molina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for just a night because the airline I was traveling with booked it for me. The hotel really surpirsed me. The service was great and there was hot breakfast in the morning. The room was really clean, comfortable, and it looked really nice. It had a few cosmetic details that can be handled with a little spackle and paint; and the wifi was a bit slow. I would definitely stay again!

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 1 week ago
Dear Gabriel

Thank you for taking the time to write a review. I am very glad you enjoyed the hotel and was surprised. I have shared your comments with the staff and will use them as a training tool to better serve future guest, We hope to see you again soon.

Best regards

Frank Molina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn & Suites Miami Airport

Address: 5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 110 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Clarion Inn & Suites Miami Airport 2*
Number of rooms: 274
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Also Known As:
Comfort Inn & Suites Miami Airport Hotel Miami
Comfort Inn And Suites Miami Airport
Comfort Inn Hotel Miami
Comfort Inn Miami Airport
Miami Comfort Inn
Comfort Inn Suite Miami Airport

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