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“are you guys serious ??? dirty,filthy and unfriendly ...at least they are coherent lollll” 2 of 5 stars
Review of Clarion Inn & Suites Miami Airport

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Clarion Inn & Suites Miami Airport
2.0 of 5 Hotel   |   5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)   |  
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Ranked #60 of 110 Hotels in Miami
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
132 helpful votes 132 helpful votes
“are you guys serious ??? dirty,filthy and unfriendly ...at least they are coherent lollll”
2 of 5 stars Reviewed 2 days ago NEW

time tunnel! welcome to 1980.....that was it probably when they last cleaned the windows. i had a problem with an american airlines connection so i got this distressed hotel.
terrible !!! old and smelly room, but big.mold in the bathroom, view was nice, at least what one could see through the dirty windows.
wifi was positively fast, breakfast was, sorry but really, disgusting.
i think every employee hates either his job or the guests.
no way in hell i would have chosen this hotel or even come back....
unbelievable what they sell you being a ''hotel''.
avoid !!!
ahh..the shuttle was good, but the driver not friendly ........
no smile,no tip.....easy mates :)

Room Tip: avoid the hotel,please!!!!!!!!!!!!!!!!!
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  • Stayed April 2015, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Flea on bed crawling, roaches on walls and tub. Dirty bed sheets...booked for a week and a half, but I'm checking out now and requested my company to book me another hotel asap, which they did. Will not be staying or using this hotel again..someone from corporate needs to respond and take action.i will be posting my experience and photos on every social media...if I am not contacted..

Stayed April 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 2 days ago
Dear Mike

We're sorry to hear about your experience. However, we are very pleased to report that your room was cleared by a third-party company to confirm with 100 percent certainty the absence of any pests, we hope this information will put you at ease, and we look forward to the possibility of welcoming you back soon. We would welcome the opportunity to address your concerns in further detail if you'd like to contact us directly at GM.fl818@choicehotels.com

Best regards


Frank Molina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabarete, Dominican Republic
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room was big but everything seems old and used. The breakfast was the biggest shock of all. Rotting fruit in a dirty bowl and super unfriendly staff in the breakfast room were a bad start into the day for us. Overall the breakfast was horrible. Plus our room was never cleaned when we where out all day for shopping.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 3 days ago
Dear Drchristin

We offer our sincere apologies for the lack of 'wow' factor on your recent visit. Our staff sets the tone for the guest experience, and we are truly sorry if any aspect of your stay fell short of your expectations. We have shared your helpful feedback with the team to prevent this from happening in the future.

Best regards,

Frank Molina
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a good stop for the airport. Quick trouble free check in after 20 hours travelling was much appreciated. Beds comfortable. Breakfast Good and lots of choice. Accomodation clean tidy- what more do you need ?

Stayed April 2015, traveled with family
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Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 3 days ago
Dear Adam499

Thank you for taking the time to write a review. I am very glad you enjoyed your stay. We hope to see you again soon.

Best regards


Frank Molina
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for just a night because the airline I was traveling with booked it for me. The hotel really surpirsed me. The service was great and there was hot breakfast in the morning. The room was really clean, comfortable, and it looked really nice. It had a few cosmetic details that can be handled with a little spackle and paint; and the wifi was a bit slow. I would definitely stay again!

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 3 days ago
Dear Gabriel

Thank you for taking the time to write a review. I am very glad you enjoyed the hotel and was surprised. I have shared your comments with the staff and will use them as a training tool to better serve future guest, We hope to see you again soon.

Best regards

Frank Molina
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The point of staying at an airport hotel is that it's close and convenient. Unfortunately, this hotel does not work that way. The shuttle service is unreliable. We were ready nearly 2 hours prior to our departure, yet somehow we came dangerously close to not getting our flight.

Stayed April 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 6 days ago
Dear Patsy
On the day you departed the hotel, there was a fatal accident on the major intersection leading into Miami International Airport. As a result the intersection was block by police for several hours during rush hour as they conducted their investigation. All passengers, including yourself where informed of the situation and the extra 45 minutes it was taking to get into the airport using an alternative route. Normally the airport is a ten minute ride, on this particular day the ride was about an hour each way. Our shuttle service runs every thirty minutes to and from the airport and normally the service is excellent. I am sorry if we inconvenience you in any way. Please understand the hotel has no control over the traffic leading into or out of Miami International Airport.

Best Regards

Frank Molina
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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time in the hotel found very nice and easy to arrive , private bus also available every 30 minutes, but sometime is look like you wait a life after 11 hours flight .

If you arrive later in the hotel you can order a pizza , I recommend bambino's pizzeria , pizza very good and fast open 24hrs

I want recommend to the hotel personal to take care of fitness room is look like very mess , missing equipment , broken machine , and not clean at all

Stayed March 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank M, General Manager at Clarion Inn & Suites Miami Airport, responded to this review, 2 weeks ago
Dear Valeriomrc

Thank you for taking the time to write a review. I am glade you enjoyed the hotel and found it to your liking, I will pass your comments on to my staff in an effort to provide better service for future guest. We hope to see you again in the future.

Best regards

Frank Molina l
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn & Suites Miami Airport

Address: 5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 110 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Clarion Inn & Suites Miami Airport 2*
Number of rooms: 274
Reservation Options:
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Also Known As:
Comfort Inn & Suites Miami Airport Hotel Miami
Comfort Inn And Suites Miami Airport
Comfort Inn Hotel Miami
Comfort Inn Miami Airport
Miami Comfort Inn
Comfort Inn Suite Miami Airport

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