We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“'Cheap Hotels for 300, Alex'” 2 of 5 stars
Review of Clarion Inn & Suites Miami Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
You added Clarion Inn & Suites Miami Airport to your Saves list
Clarion Inn & Suites Miami Airport
2.0 of 5 Hotel   |   5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)   |  
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #61 of 110 Hotels in Miami
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
“'Cheap Hotels for 300, Alex'”
2 of 5 stars Reviewed yesterday NEW

"What is Clarion Hotel, Miami Airport?"

This was a weird experience all around. I won a bid on Priceline, so I was stuck with it. Let me review this hotel very honestly.

1) Airport Shuttle: We waited curb-side on level two to 'flag down' the shuttle. When we saw the shuttle zooming past us, we finally got his attention and he eventually stopped. There was another person standing next to us without any luggage (we had five bags between us).

The driver went straight toward the guy next to us (completely ignoring us) and hugged him, speaking in another language. The driver then told him in English, while still ignoring us, the hotel no longer had any rooms and 'we' were being located to another hotel. While my travel companion and I talked to each other about what was happening, the driver was still talking to the guy beside us, again in another language. He was about to walk away, leaving us there, when I asked him why the hotel didn't have room for us. His response? 'Yeah, hotel is full, they moved everybody'! I asked him to clarify, and he asked if we were 'crew'. I, having no clue what he was talking about, informed him we had a reservation.

It turns out he assumed we were all cruise line staff. When he realised we were actual customers and that we didn't know his buddy next to us, he seemed shocked and told us to 'hop on'. Once aboard, we saw the shuttle was totally filled to capacity, standing room only.

2) Check in Progress: Once finally off 'sardine shuttle', the front sidewalk was FULL of people. Already unimpressed, we proceeded inside. As soon as the door opened, we were already in a line to check-in. The oddly shaped, plain walled foyer--lacking art and clocks-- is not designed as a 'welcome space' like other hotels. Even the couches there (yes, couches) are used for people to sit while the other member of their party checks in!

The 20 minutes in line was very frustrating. I saw four computers but only two employees! One, a young female, spent literally 15 of those minutes speaking Spanish to a family who went to the counter one-by-one. It appeared to me (and the others in line) that each member of that family were asking the same questions, and none of them cared there was a line of people out the door.

At most hotels, additional staff (and a manager) would have been paged to the front desk to assist with checking in the guests. But, not here!

Once it was finally my turn, I was helped by a man who was friendly but stressed. I cannot blame him whatsoever. It didn't seem like a positive working condition! He checked me in, giving me two key cards (one of which didn't work and required waiting back in line an hour later) and several bits and pieces of paper, each containing different information. One piece (which was half a paper he tore in half in front of me!) was about times and hours or something, another pre-cut paper contained internet password information and we never understood what information the third little piece of paper contained.

3) The Room: Huge room! Huge bathroom (but very outdated and NO counter at all). The room had been 'updated' but very basic and the tiny furniture didn't fit the room (i.e. power cords hang across the walls from desk (and table!) to reach the power outlets.

The beds were comfortable. The room had a tv, BUT neither one of us could figure out how to use the remote. Pressing power, didn't turn on the TV, etc. It was very weird...and was the common question asked the next morning in 'the restaurant'. Comforting that it wasn't only us who couldn't work a TV remote!

4) 'The Restaurant': This very long, windowless room, should be renamed 'The Part time, Self-Serve Cafeteria'. Not a pleasant experience. This is the room they serve the free breakfast each morning. The selection is very good, lots of options (and if you keep kosher, this is one of the best free breakfasts with lots of items with a kosher symbol.. Even the waffle mix is kosher).

Lots of sitting space and even some TVs.The walls are white, very plain. The staff working there don't speak to you when they cut in front of you to reload the plastic forks and paper plates. If you ask a question about anything other than 'pop', they don't seem to understand. I couldn't even imagine what it would be like having to eat there for other meals (and have to pay!). This 'restaurant' seems to keep odd hours, as during the short course of my stay it opened and closed randomly.

One of my funny memories of it was the cage doors they pulled down from the ceiling when they closed (blocking the main doors) but NO DOORS on another entrance just steps away!

5) Business Center/Internet Room: Only two computers are provided and one was broken (though no sign was posted). I tried to use it to email my boss and skype with my daughter (trying many times over two days), but it was continually used by people surfing the web. One particular lady, (who sat there for 30+ minutes using Facebook) actually asked me if what I wanted to do was 'important'. When I told her I had to email my boss, she had the nerve to tell me to give her '10 more minutes'! I hope her 40+ minutes on Facebook was worth it for her.

6) Conclusion: Its weird to me a building this size doesn't have a pool and has a 'gym' smaller than a hotel room.

PROS: Great walking trail just outside, Through a middle class area, golf course and a little park. Very nice. If you follow the trails up to an Adventist Church, turn around at the point and this area of town quickly becomes very low income and felt unsafe.

We stayed here Pre-Cruise. I did like the shuttle ($10/person) they provide. I don't like how after waiting in line to check-in, I was pointed to another line to register for the cruise shuttle. That should all be done at once.

Room Tip: Low floors are more accessible as the elevators are very slow and ALWAYS full.
See more room tips
  • Stayed February 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

101 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tampa, Florida
1 review
2 of 5 stars Reviewed 2 days ago NEW

I'm not joking when I say this is the worst hotel I've ever stayed in, including a whole variety of terrible motels I've experienced in my life.
There is a hole in the roof of the lobby, and they have a trash can (FULL OF TRASH) to collect the dripping.
The in-hotel restaurant is a JOKE and the so-called "Saturday Special" Buffet smelled like death.
If I wasn't staying here free because of American Airline's screwup, I would absolutely demand a refund. I hate it here.
To their credit, the staff is friendly, but still, they're wholly incompetent. I'm honestly afraid to sleep in the bed because I seriously question how clean it is.

  • Stayed February 2015, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 2 days ago NEW

Placed here by American Airlines after we missed our connection. It looks like this is their holding pen for the unfortunate passengers whom they shaft. Front desk was very helpful and friendly. Room was big and fairly nice and clean. Bathroom was a little gross and shower fairly poor. Our only option for redeeming the dinner vouchers which American had given us was to eat at the in-hotel cafe, Milo's. Their only option on Saturday night was a ghastly buffet featuring bland, overcooked rice, boxed mashed potatoes, beef stew which retained the metallic taste of the Dinty Moore container from which it surely came and one of the sadder frozen vegetable medleys I've had the misfortune of seeing. All this for about $19,'including the $2 bottled water.
The hotel gym is similarly depressing: looked more like your uncle's basement with cheap, discarded, dusty fitness equipment shoved into a corner rather than a place you'd actually get a workout. For fun, you can stand on the counterweight scale and watch your measured weight vary widely as you move your feet an inch in any direction. Yeah, even their scale didn't function.
Oh, and the credit card machine in the gift shop didn't work.
In all, room not bad. Otherwise a pretty sad little place.

  • Stayed February 2015, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Since the time I arrived at the airport until the time I was taken back after check out, the staff was fast, helpful, and friendly. The shuttle driver was prompt and informative about the area. The counter staff had my reservation ready so the check in process was short. You could tell that the room was recently renovated. Check out was a snap and the shuttle was ready when I needed to go back to the airport. A great experience all around ... I will definitely stay at this hotel again.

Room Tip: Rooms on the north side are quieter
See more room tips
  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel on February 6th 2015, while I was in transit in Miami. The hotel was all right, the price was kinda descent and they have a shuttle to take people from and to the airport.

But I will describe the things I noticed so you can make your own judgement.

1.- Booking:

I made my reservation through Booking.com. I paid like $170-something, if I remember well. The hotel allowed me to make the reservation online without any charge, you only had to type the front numbers on your credit card.

I paid once I arrived at the hotel, you might find this useful.

2.- Attention:

The attention at the hotel, was ok once I arrived, but I had a horrible time trying to contact them before.

I arrived at the airport kinda late. So since I wasn't sure about the Shuttle hours, I called from the info screen located inside the airport. One of the reasons I called was because on this same Screen, once you checked the Clarion inn page there was this icon that said "Shuttle Service 24/7 - Call". Since it said 'call' I started to wonder whether this shuttle kept coming to the airport even at odd hours or not.

Anyway, I tried to call and ask whether I could wait for the shuttle even if it was 12 at night. They never picked up the phone. I went and called from a pay phone with no success; nobody ever picked up the phone. I wasted my time there and the clock just kept running.

At some point at 00:00 I got tired of calling them and went out the airport to the spot where people wait for the shuttles. Just when I was walking there the stupid shuttle was passing by so I ran behind and waved my hand but the driver didn't pay attention to me. Because of the time, 00:00, I was afraid that might be the last shuttle of the night that came without request or something, I don't know. I decided to wait and see if the shuttle would come back, and at some point it did. Around 00:30 I got in and we were headed to the hotel. I arrived there as 01:00, and needless to say I didn't give the driver any tip...

Attention at the hotel was all right. The guy received me and took my info. He wasn't super hospitable, just kindly uninterested. I was tired and annoyed so I mentioned the fact I'd been calling and that no body picked up the phone. He, of course, said they'd been next to the phone the whole time...

3.- Hotel & Room

The hotel looked nice from the outside, and the reception was ok too, but when I started walking I noticed the elevator wasn't so nice and that it was located basically away from the reception in an odd place. Once I got to my floor I also noticed that every door of every room looked beaten, they all had dents and scratches as if someone hit them with a metal tip everyday. This wasn't relevant but did kinda ruin the image of the place. It made me think it was old and unattended.

When I got to my room, my door was of course dented, scratched and painted with that same yellowish white as every door in the hall. To my surprise the room was quite all right, it had two King sized beds, along with a desk, chair and other things. Despite this, the room was still huge! So I really liked that. In my memory the room looks gigantic.

Since I was exhausted I didn't really enjoy much of the hotel or my own room beside my bed, which was comfortable enough for me to drop almost dead on it.

Additionally, the hotel had free wifi, which of course I enjoyed. They also had included breakfast and I think a gym; I didn't use either one because of the flight I had to catch. I took the same Shuttle to airport as the night before and I was there in 30 minutes. This driver was kinder so I gave him tip.

The hotel seems to be located in an ok area. The view from my window was all right, and the people walking around the place seemed ok too, joggers and that kind of people.

Attention at the front desk the morning I left wasn't so nice as the night before. The was a sassy girl there that classical "aww hell nou!" look. I do remember one blond girl standing at the entrance having a cigarette that was gorgeous. I think she might have been an employee at the hotel because of her uniform. She seemed kind, and gorgeous. Not relevant really, but I had to mention it lol

No, seriously. Over all, the hotel was acceptable. It had details here and there, but when it comes to my room, I am pleased enough with it to come back myself. I actually liked that room a lot, I don't know why.

I will leave some pictures so you can get an idea of what I saw while I was there, and maybe that will help you make up your mind.

Stayed February 2015, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Due to recent snowstorms our Mon. morning flight was cancelled and we had to leave quickly on Sun. night. The Clarion was a last minute arrangement. What a nice surprise!.The staff was helpful, the room clean with comfortable beds. They had a complete hot and cold breakfast which I hadn't realized when I made the booking. They picked us up at the airport and dropped us off again the next morning. I would not hesitate to stay here again. Thanks Clarion.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterset, Iowa
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for free room was huge bed was comfortable. There is a restaurant on the premise. We did not visit it even though we had vouchers. Room was clean. Only thing I didn't like was even though we put the a/c unit on constant fan it kept kicking on and off throughout the night. I am a light sleeper and it wake me up.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Clarion Inn & Suites Miami Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Inn & Suites Miami Airport

Address: 5301 NW 36th Street, Miami, FL 33166 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Miami
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 110 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Clarion Inn & Suites Miami Airport 2*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, EasyToBook, Choice Hotels, Hotels.com, Orbitz, Expedia, Despegar.com, HostelBookers, Hotwire, TripOnline SA, Odigeo and Tingo so you can book your Clarion Inn & Suites Miami Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn & Suites Miami Airport Hotel Miami
Comfort Inn And Suites Miami Airport
Comfort Inn Hotel Miami
Comfort Inn Miami Airport
Miami Comfort Inn
Comfort Inn Suite Miami Airport

Owners: What's your side of the story?

If you own or manage Clarion Inn & Suites Miami Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.