"What is Clarion Hotel, Miami Airport?"
This was a weird experience all around. I won a bid on Priceline, so I was stuck with it. Let me review this hotel very honestly.
1) Airport Shuttle: We waited curb-side on level two to 'flag down' the shuttle. When we saw the shuttle zooming past us, we finally got his attention and he eventually stopped. There was another person standing next to us without any luggage (we had five bags between us).
The driver went straight toward the guy next to us (completely ignoring us) and hugged him, speaking in another language. The driver then told him in English, while still ignoring us, the hotel no longer had any rooms and 'we' were being located to another hotel. While my travel companion and I talked to each other about what was happening, the driver was still talking to the guy beside us, again in another language. He was about to walk away, leaving us there, when I asked him why the hotel didn't have room for us. His response? 'Yeah, hotel is full, they moved everybody'! I asked him to clarify, and he asked if we were 'crew'. I, having no clue what he was talking about, informed him we had a reservation.
It turns out he assumed we were all cruise line staff. When he realised we were actual customers and that we didn't know his buddy next to us, he seemed shocked and told us to 'hop on'. Once aboard, we saw the shuttle was totally filled to capacity, standing room only.
2) Check in Progress: Once finally off 'sardine shuttle', the front sidewalk was FULL of people. Already unimpressed, we proceeded inside. As soon as the door opened, we were already in a line to check-in. The oddly shaped, plain walled foyer--lacking art and clocks-- is not designed as a 'welcome space' like other hotels. Even the couches there (yes, couches) are used for people to sit while the other member of their party checks in!
The 20 minutes in line was very frustrating. I saw four computers but only two employees! One, a young female, spent literally 15 of those minutes speaking Spanish to a family who went to the counter one-by-one. It appeared to me (and the others in line) that each member of that family were asking the same questions, and none of them cared there was a line of people out the door.
At most hotels, additional staff (and a manager) would have been paged to the front desk to assist with checking in the guests. But, not here!
Once it was finally my turn, I was helped by a man who was friendly but stressed. I cannot blame him whatsoever. It didn't seem like a positive working condition! He checked me in, giving me two key cards (one of which didn't work and required waiting back in line an hour later) and several bits and pieces of paper, each containing different information. One piece (which was half a paper he tore in half in front of me!) was about times and hours or something, another pre-cut paper contained internet password information and we never understood what information the third little piece of paper contained.
3) The Room: Huge room! Huge bathroom (but very outdated and NO counter at all). The room had been 'updated' but very basic and the tiny furniture didn't fit the room (i.e. power cords hang across the walls from desk (and table!) to reach the power outlets.
The beds were comfortable. The room had a tv, BUT neither one of us could figure out how to use the remote. Pressing power, didn't turn on the TV, etc. It was very weird...and was the common question asked the next morning in 'the restaurant'. Comforting that it wasn't only us who couldn't work a TV remote!
4) 'The Restaurant': This very long, windowless room, should be renamed 'The Part time, Self-Serve Cafeteria'. Not a pleasant experience. This is the room they serve the free breakfast each morning. The selection is very good, lots of options (and if you keep kosher, this is one of the best free breakfasts with lots of items with a kosher symbol.. Even the waffle mix is kosher).
Lots of sitting space and even some TVs.The walls are white, very plain. The staff working there don't speak to you when they cut in front of you to reload the plastic forks and paper plates. If you ask a question about anything other than 'pop', they don't seem to understand. I couldn't even imagine what it would be like having to eat there for other meals (and have to pay!). This 'restaurant' seems to keep odd hours, as during the short course of my stay it opened and closed randomly.
One of my funny memories of it was the cage doors they pulled down from the ceiling when they closed (blocking the main doors) but NO DOORS on another entrance just steps away!
5) Business Center/Internet Room: Only two computers are provided and one was broken (though no sign was posted). I tried to use it to email my boss and skype with my daughter (trying many times over two days), but it was continually used by people surfing the web. One particular lady, (who sat there for 30+ minutes using Facebook) actually asked me if what I wanted to do was 'important'. When I told her I had to email my boss, she had the nerve to tell me to give her '10 more minutes'! I hope her 40+ minutes on Facebook was worth it for her.
6) Conclusion: Its weird to me a building this size doesn't have a pool and has a 'gym' smaller than a hotel room.
PROS: Great walking trail just outside, Through a middle class area, golf course and a little park. Very nice. If you follow the trails up to an Adventist Church, turn around at the point and this area of town quickly becomes very low income and felt unsafe.
We stayed here Pre-Cruise. I did like the shuttle ($10/person) they provide. I don't like how after waiting in line to check-in, I was pointed to another line to register for the cruise shuttle. That should all be done at once.
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- Also Known As:
- Comfort Inn & Suites Miami Airport Hotel Miami
- Comfort Inn And Suites Miami Airport
- Comfort Inn Hotel Miami
- Comfort Inn Miami Airport
- Miami Comfort Inn
- Comfort Inn Suite Miami Airport