We made the mistake of booking a hotel in Miami last minute before taking a cruise. We only needed a room for one night so I figured how bad it could it be? When we arrived late in the evening the hotel was bustling with activity of other families checking in. The best part of our experience was the gentleman at the front counter. He was friendly and courteous. Once we got to our room I noticed the door wasn't completely closed (like something was wrong with the lock). We tried to enter using the room key card and the door wouldn't open. We ended up getting two more sets of new keys and the door never opened. The door would only open for the maintenance staff and room cleaners. We asked for a new room and was told the hotel was booked solid and this was the only room they had left. It was also a handicapped room so imagine if we were actually handicap and had to go downstairs 3 times to get keys that never worked.
Because of our key issues, one of us had to stay in the room while the other went downstairs to get breakfast. My husband went down twice (once to bring up my food and once to get his) and the food server worker fussed at him in Spanish about not being able to get seconds and asking him what room was he staying in. There was also a lingering smell of cigarettes on the main floor of the hotel. Let's just say that when it was time to check out we were more than happy to leave. I haven't had a hotel experience this bad in a LONG time.
For those looking for a place to stay in Miami, I recommend the Extended Stay right next door or pay the extra $$ to stay in a more up to date hotel.
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- Also Known As:
- Comfort Inn & Suites Miami Airport Hotel Miami
- Comfort Inn And Suites Miami Airport
- Comfort Inn Hotel Miami
- Comfort Inn Miami Airport
- Miami Comfort Inn
- Comfort Inn Suite Miami Airport