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“Okay but nothing special” 3 of 5 stars
Review of Holiday Inn Express & Suites Kendall East Miami

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Holiday Inn Express & Suites Kendall East Miami
2.5 of 5 Hotel   |   11520 SW 88th St, Miami, FL 33176   |  
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Ranked #46 of 130 hotels in Miami
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
“Okay but nothing special”
3 of 5 stars Reviewed April 21, 2014

We booked this hotel through Expedia bases on rates & price. The location is nice and quiet and there are a McDonalds and a Red Lobster conveniently right next door but the hotel itself is nothing special and needs a facelift. The mattresses in our room (2 Queen size bedroom) bend in the middle and although I still love my wife after all these years, I care for my own space in bed which we missed 'cause we kept ending up in the middle. The bathroom has had it's best time too although one can not say that it's in bad shape. Breakfast was nothing special but okay. Would I come back? Probably not.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 22, 2014
Thank you for your review of our hotel. We appreciate your time in letting us know about your stay. We are glad that you found our location to be nice and quiet. However I do apologize that you did not get leave us with better thoughts of our hotel. We strive daily to treat each and every guest as we would our family to try and leave everyone with a lasting impression of our excellent customer service. Obviously based on your comments we failed to do this during your stay. Your comments will be brought to each department's attention so they can be used as a learning tool. I thought you would like to know that we will be enhancing and improving our breakfast across the nation as an entire brand. There will be more and healthier options available on a daily basis. You should see this done at all Holiday Inn Express hotels very soon. Once again thank you for your comments and we hope that you will be willing to give us a try again to see our improvements. Sincerely, Brian E. Rubine, General Manager
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102 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 16, 2014 credit card Amex Card Member Review

We used this hotel as a stopping place between Orlando and Key West. It is an all suite hotel and our room was well equipped with a fridge, microwave oven and a table you could eat at. The room decor was really up to date and everywhere was spotless. Next door was a Red Lobster that you could walk to.
The breakfast was excellent with two hot items and of course their famous cinnamon roll

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 18, 2014
Thank you so much for your review of our hotel during your most recent stay. We do appreciate you taking your personal time to let us know how everything went. We are very glad that you found the location of our hotel convenient to your trip and other needs you had. Your comments regarding our cleanliness and breakfast will be passed on to the departments in charge of those areas. Once again thank you for your review and we hope to see you again very soon. Sincerely, Brian E. Rubine, General Manager
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Chas
Top Contributor
102 reviews 102 reviews
17 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 2, 2014 via mobile

We stayed here for three nights recently and thought the hotel was very clean, rooms nice and roomy, and the staff, especially Brian was quite helpful. He gave us several good choices for eating. My only problem was that we were traveling with our young grandchildren and would have preferred queen beds instead of double, but that's my fault for not checking on that when I made reservations. Breakfast was normal fare, but quite good.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 5, 2014
Thank you for your hotel review regarding your recent stay with us in March. We so appreciate your complimentary comments about our cleanliness, accommodations, breakfast and staff. I will definitely pass on your comments, especially to Brian since you took the time to recognize him specifically for his service. Once again thank you and we hope to see you again soon on your next trip to the Miami area. Sincerely, Brian E. Rubine, General Manager
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Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2014

reception just tells you the necessary things he should say, no more words; same as the room, just a place to stay, feel very basic. you cannot say anything wrong or bad, but just not comfortable.
good thing is nearby there are restaurants and Mcdanold, and it just located by the highway, no traffic jam.
probably will not come again.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 2, 2014
Thank for your review of our hotel during your recent stay. We appreciate you taking your personal time in doing so. I am glad that you did not find anything negative regarding our hotel but it seems as though we did not take the opportunity to leave you with a positive lasting impression. We do strive to provide excellent customer service and I apologize to you that we did not do anything over and beyond to create that feeling while you were with us. We do hope that you will consider us again in the future as we would love to show you that this was the exception rather than our normal rule. Once again thank you for your review. Sincerely, Brian E. Rubine, General Manager
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Riverside, CA
Top Contributor
137 reviews 137 reviews
137 hotel reviews
Reviews in 108 cities Reviews in 108 cities
217 helpful votes 217 helpful votes
4 of 5 stars Reviewed March 25, 2014

Enter the property between the MacDonalds and the Red Lobster. It's a good location; many restaurants are nearby. The room had a spacious and comfortable sitting area, but it was very poorly lit, making it difficult to read. The carpet was stained. We had a large mini-fridge (no freezer), a small microwave, and a TV that swiveled between the sitting area and the bed area. I noticed a constant whining sound during part of our stay, but I could not locate the source. Eventually it stopped. The air conditioner was effective but noisy and woke me up in the night. The toilet/shower room had a loud fan and a loud flush. The sink was outside the toilet/shower room, and it was also dimly lit, so I had to put on makeup by the window. The sink was sluggish. The bed was comfortable but sagged a bit. The showerhead was good, but the shower made puddles on the floor despite our best efforts. We used the guest laundry for $2 per wash or dry load. Breakfast was decent but not great: carb heavy, with processed hot items, hard-boiled eggs, yogurt, etc. It could benefit from some peanut butter and some hot oatmeal. James at the front desk was very helpful in locating a used bookstore for us.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 2, 2014
Thank you for your review of our hotel during your recent stay. We appreciate all your detailed comments. We are encouraged by your positive comments however we do see opportunities where we can do better in the future. I will pass all of your comments on to the departments involved so then can be reviewed and used both positively and constructively. I am very glad that you recognized James and that he was able to assist you personally. Once again thank you for your review and we do hope to see you again in the near future. Sincerely, Brian E. Rubine, General Manager
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St. Petersburg, Florida
Top Contributor
169 reviews 169 reviews
32 hotel reviews
Reviews in 68 cities Reviews in 68 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 18, 2014

I have to give this a 4 star just because the rooms were huge and the value was great. The hot breakfast was decent as well. The only issue I had was with a desk clerk. I needed to use a phone charger, and she acted like it was her personal charger and was going to bill it to my room.....and it was from Lost and Found! I have had motels GIVE THEM to me in the past, but this lady was visibly upset that I would want to just borrow one from Lost and Found. Not sure why

Room Tip: Make sure to ask for a suite. They have kitchenettes
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, March 25, 2014
Thank you very much for your review of our hotel and your stay. We appreciate your comments regarding the size of our suites, their value and the included hot breakfast bar. I am glad you enjoyed yourself. However I do apologize regarding the phone charger situation. As you can imagine we do have numerous ones that are left behind. We are required per policy to hold onto them for a certain time period before we dispose of them in one way or another. The one that the clerk gave you to use might have not reached the required time holding period and she was just concerned about it being available in case the original guest claimed it. Our normal practice is to assist guests by giving them older ones when needed. Again I want to thank you for your comments and hope to have you stay with us again very soon. Sincerely, Brian E. Rubine, General Manager
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London, United Kingdom
1 review
5 of 5 stars Reviewed December 7, 2013

Recently stayed here for a week. We found the staff extremely friendly and helpful with advice on where to go and how to get there. Rooms very clean, lovely comfortable beds. All you could eat breakfasts with a great varity to choose from. All in all can't fault the place at all. Close to shops and malls and other places of interst. Would definately return. Oh....and don't forget the pool which is a bonus.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, December 10, 2013
Thank you so much for your review of our hotel. We appreciate both your comments and your time to let us and others know how your stay was. WE appreciate your comments regarding the rooms, breakfast, location and our staff. I will definitely pass your comments on to the rest of my hotel staff. We are very glad that you enjoyed your stay and that you had positive comments for us. Once again thank you for your review and we look forward to having you stay with us again the next time you are in the Kendall area. Sincerely, Brian E. Rubine, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express & Suites Kendall East Miami

Address: 11520 SW 88th St, Miami, FL 33176
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 130 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Kendall East Miami 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Kendall East Miami. The beautiful Holiday Inn Express Hotel & Suites Kendall East Miami is located in Kendall, FL and is an all-suite 100% non-smoking hotel, conveniently located one-quarter mile off the Florida Turnpike at Kendall Drive/SW 88th Street, 30 minutes from Miami International Airport (MIA) and three miles from the Kendall-Tamiami Airport. With the newly renovated Dadeland Mall just ten minutes to the east of our hotel and Kendall Town & Country Center just across the street, plus numerous restaurants within walking distance, our hotel provides the best value for your dollar. Families will love staying at our all-suite Miami-Kendall hotel. Our favorable location offers easy access to popular Miami attractions, including the Miami Metro Zoo, the Miami Seaquarium, Jungle Island, South Beach Art Deco District and Homestead Miami Speedway. Business travelers will find that our all-suite hotel, located in southwestern Miami, provides them with access to numerous companies, such as Federal Express, the University of Miami, Assurant Group, Baptist Health South Florida and Beckman Coulter, Inc.You will enjoy our Kendall hotel amenities, including free high-speed Internet access, an outdoor pool, a well-equipped fitness center and our free Express Start breakfast buffet. Stay Smart at Holiday Inn Express Hotel & Suites Kendall East Miami. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Kendall East Miami
Holiday Inn Express & Suites Kendall East Miami Hotel Miami
Holiday Inn Express Miami
Amerisuites Miami

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