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“Nice little hotel” 4 of 5 stars
Review of Holiday Inn Express & Suites Kendall East Miami

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Holiday Inn Express & Suites Kendall East Miami
2.5 of 5 Hotel   |   11520 SW 88th St, Miami, FL 33176   |  
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Ranked #49 of 129 Hotels in Miami
New York
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
“Nice little hotel”
4 of 5 stars Reviewed May 10, 2012

We stayed for a weekend to attend a wedding and the room was much larger than expected. It had a kitchenette, living room and bedroom area. It was on a busy street but had anything you needed right outside the door. The hotel is situated behind a McDonald's so we missed it the first time. The free breakfast was a bonus and they also had coffee available all day. The front staff was very helpful even letting me use one of the office computers when the lobby printer stopped working. the only issue was our air conditioner, the last day it kept smelling "hot" so we did turn it off and informed the front desk.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, November 2, 2012
Thank you for your comments and review of our hotel, We are glad that you were pleasantly surprised by the size of our suites and everything else we have to offer. We appreciate you staying with us and hope that we will soon you again soon.
Sincerely,
Brian E. Rubine, GM
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106 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 9, 2012

We booked 6 nights at this hotel which was just a couple miles from the soccer camp our son was attending. When making the reservation, we asked for a quiet room. We booked a "suite", and they gave us a corner suite on a higher floor (with a beautiful view, which was a definite plus!) We ended up leaving a day early to get on the road sooner, so we stayed here 5 nights.

Pros: 1) The hotel staff was very friendly and accommodating. They gave us a couple extra hours on check out which was very helpful to us. Everyone we dealt with the whole week was professional and courteous.
2) The beds were VERY comfortable! They were so comfortable that we took a peak at the tag on the mattresses to see the brand.
3) The room was very clean, and housekeeping came by every day to clean (though we had them skip every other day)
4) Wi-fi connection was excellent, best we've had in any hotel. They also have a computer and printer downstairs, but we didn't need it.
5) The tiny laundry room has two washers and two dryers, both coin operated ($2 each) The machines are older, but work excellent! (far better than my late model machines at home). I didn't expect my clothes would dry in the 40 minute dryer cycle, but they did.
6) Lots of plugs in the room for our various phones, computers, etc. They even had outlets conveniently located at the base of the built-in desk lamp.
7) A/C worked very well.
8) The continental breakfast was quite good. We especially liked the pancake machine where you just push a button & within a couple minutes 2 large pancakes come out (though it seems the batter always ran out on us!). They were pretty good about filling things back up as the supply got low
9) The lobby/dining area was very clean, as were the bathroom lobbies.
10) Lots of free parking
11) Location is perfect. It's a couple hundred yards back from the road so it was very quiet. McDonald's and Red Lobster are just the short walk to the road. Since it's on a main road, easy to head towards Miami, Miami Beach etc.

Cons:
1) The toilet was very loud, if only for a second when first flushing. We had to make sure not to flush with the door open at night so we wouldn't wake anyone up.
2) The shower head appeared old and sprayed very wide. If we pointed it upward a bit, the water sprayed against the back wall and spilled onto the floor. We had to clean puddles of water off the floor several times. If we changed to a different sprayer setting, the pressure was too weak.
3) We knew this in advance from the photos, but the "suite" isn't so much a suite (no separate bedroom),but more like an extra large, spacious room with a sofabed and large desk.
4) The outdoor pool was not heated! We tried to swim but it was just too cold, even though it was in the mid 70s all week. We didn't see anyone else in the pool all week; maybe that's why.
5) The A/C unit at one end of the hallway didn't work so it was quite warm outside our door. Since our room was nice and cool it didn't affect us much.

Just a note: Our TomTom GPS didn't recognize this location even by typing in the address.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 30, 2012
Thank you for your detailed review of our hotel. We definitely appreciate it when a guest takes their personal time to write such a lengthy report. During your stay it seems as though you had the time to use every aspect of our hotel. I am sure that other travelers will find your review helpful in deciding to stay at our hotel. We hope to have you stay with us again very soon. Thank you once again, Brian E. Rubine, GM
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Bratislava, Slovakia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 25, 2012

Before this stay in Miami I changed my mind several times and went through multiple previous bookings. And I am glad I did :) Initially we planned to stay somewhere near the ocean in Miami Beach. The location premium and the parking fees there make it quite expensive and for the same amount of money you only get some less attractive accommodation with questionable or even poor customer experience reviews...

Let's get back to the Holiday Inn Express in Miami-Kendall. The first impression of the location won't make you happy, anyway the real experience is very good. It's easily accessible from the main routes. Be careful, it seems that some older GPS navigations might not have the address in their database yet. You will find restaurants and shopping nearby (next door neighbors are Red Lobster - very good, went there couple of times & McDonald's - traditional junk food).

The hotel has pretty much everything what you need while traveling. We booked a king suite which was not huge, but provided enough comfort after whole day of exploring Miami and its surrounds. You can even open the window and get some fresh air which is not always possible in hotels like this. The sleep quality was good. In the morning you get quite a good selection for breakfast.

There are no complaints about this hotel. Maybe, if you have the possibility to choose, ask for a room not too close to elevators, ice makers or vending machines - some of them are quite loud.

If you travel by car, like we did, this hotel is definitely a good selection, you can reach everything around Miami in some 30 minutes.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 4, 2012
Thank you for your 5 out of 5 rating for our hotel. We are very glad that you changed your mind about staying on Miami Beach to give us a try. We are proud to stay that we have everything you would need, just without the beach, at significantly lower prices. With our easy access to the rest of Miami, the beaches are not that far to get to. We look forward to having you stay with us again the next time you are in Miami. Thank you, Brian E. Rubine, GM
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Tallahassee
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 24, 2012

We came to Miami and decided to stay at this hotel for the location.The room was spacious and clean, but the ac unit did not work properly, it was either too hot or too cold.The hair dryer was not working and the first time I reported the issue they did not do anything about it, it was on the second time that they offered a new room. Also every morning the trash containers were full of garbage. Breakfast looked fresh during the weekend but on Monday everything looked kind of old and was not restocked properly.Also when we called to ask for extra trashcans outside the room to disposed some containers with leftovers, they told us that the only trashcans where on the first floor, so we asked if someone can come to get the leftovers and they told us that they did not have anybody available at that time, it was only 8:30 pm.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 4, 2012
Thank you for comments. It does look like from your experience that certain aspects could have been handled differently by our staff to improve your stay. We will take your comments into account to see if we can better improve our service offered going forward. I hope that you will give us another oportunity to host yourself and your family the next time you are in Miami. We would love to show you that your previous stay was the exception rather than the rule at our hotel. Thank you, Brian E. Rubine, GM
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Old Lyme, CT
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 18, 2012

We were visiting family in the Kendall area and picked this property to stay. This is located very conveniently to the highway but the traffic in the area is horrendous. Don't want to live in Miami. The room was larger than a normal room in this type of chain.Room had a lot of perks: wet bar, microwave, sitting area, and business desk area. Nice flat screen TV. The complementary breakfast was outstanding, cheese omelets included. Will stay here again on the next family visit. Thanks.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, April 4, 2012
Thank you for your kind comments. We are very happy that you enjoyed our unique all-suite product and everything that it includes. The traffic in Miami can be less than perfect at times but it is well worth it to visit our Kendall location. We hope to see you again when you visit your family in the Kendall area. Thank you, Brian E. Rubine, GM
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Asheville, North Carolina
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 8, 2012

Once we managed to make our way back to the hotel after missing the turn (don't miss the turn, it's an ordeal to get back), I was very impressed by the room I had for 3 days here.

The room was very spacious, with a sitting area, wet bar, office space, and two beds that I thought were quite comfortable. One of my fellow travelers said that he found it too soft, but I enjoyed it. Bathroom and shower were about what one would expect. The decor is nice and modern, which for some reason makes it all seem cleaner.

Breakfast was great! First time I've ever seen a pancake machine that makes pancakes for you on demand. Plus they had plenty of pastries, sausage, bacon, eggs, the whole nine yards. Even little omelets the 2nd day.

The location is central to a lot of things, but the traffic on Kendall Dr is a nightmare, like most of Miami. We missed the turn (turn at the Red Lobster/McDonalds) and ended up having to drive 1.3 miles around the block to get back.

Within walking distance to a few nice restaurants and feels like a very safe part of town.

Room Tip: Even numbered rooms face the back of the hotel. I was woken up at 04:30 one day by a trash truck ou...
See more room tips
  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, March 15, 2012
Thank you for your review and comments regarding our hotel. We are very happy that you enjoyed your stay and especially breakfast. The pancake machine was added to our breakfast bar recently and everyone seems very happy with it. We look forward to having you stay with again soon.
Brian E. Rubine, General Manager
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Trinidad
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2012

This is a great hotel. Small, cozy, friendly with all the amenities like internet and self laundry. Room was large and spacious with fridge and large TV. A/C was cold and worked like a dream. Basic room set up yet very clean. Excellent breakfast. Many shops and restaurants along the street and nearby. Staff very helpful.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kendalleast, General Manager at Holiday Inn Express & Suites Kendall East Miami, responded to this review, February 28, 2012
We are so glad that you enjoyed your stay at our hotel and the surrounding area. Thank you for your comments and we look forward to when you can stay with us again. Sincerely, Brian E. Rubine, General Manager
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Additional Information about Holiday Inn Express & Suites Kendall East Miami

Address: 11520 SW 88th St, Miami, FL 33176
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Kendall East Miami 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Kendall East Miami. The beautiful Holiday Inn Express Hotel & Suites Kendall East Miami is located in Kendall, FL and is an all-suite 100% non-smoking hotel, conveniently located one-quarter mile off the Florida Turnpike at Kendall Drive/SW 88th Street, 30 minutes from Miami International Airport (MIA) and three miles from the Kendall-Tamiami Airport. With the newly renovated Dadeland Mall just ten minutes to the east of our hotel and Kendall Town & Country Center just across the street, plus numerous restaurants within walking distance, our hotel provides the best value for your dollar. Families will love staying at our all-suite Miami-Kendall hotel. Our favorable location offers easy access to popular Miami attractions, including the Miami Metro Zoo, the Miami Seaquarium, Jungle Island, South Beach Art Deco District and Homestead Miami Speedway. Business travelers will find that our all-suite hotel, located in southwestern Miami, provides them with access to numerous companies, such as Federal Express, the University of Miami, Assurant Group, Baptist Health South Florida and Beckman Coulter, Inc.You will enjoy our Kendall hotel amenities, including free high-speed Internet access, an outdoor pool, a well-equipped fitness center and our free Express Start breakfast buffet. Stay Smart at Holiday Inn Express Hotel & Suites Kendall East Miami. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Kendall East Miami
Holiday Inn Express & Suites Kendall East Miami Hotel Miami
Holiday Inn Express Miami
Amerisuites Miami

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