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“An incomparable location with a third rate hotel.” 2 of 5 stars
Review of Palmeiras Beach Club at Grove Isle

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Palmeiras Beach Club at Grove Isle
4.0 of 5 Hotel   |   4 Grove Isle Drive, Miami, FL 33133 (Formerly The Grove Isle Hotel & Spa) (Coconut Grove)   |  
Hotel amenities
Ranked #57 of 120 Hotels in Miami
Bethesda, Maryland
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“An incomparable location with a third rate hotel.”
2 of 5 stars Reviewed 3 weeks ago

Where to begin? We entered the lobby which has glass doors to the view of the bay. Maybe there are balmy breezes, but you can't tell because the lobby has been drenched in "scent."

The hotel does not seem to have any management at all. There are employees, many of whom are trying to do their jobs. The room rates are not posted in the rooms or online and the confirmation letter we got was squirrelly about rates. The site has been turned into a night club. Only two floors of the hotel are being used.

Our room was not secure because the key cards did not work, so we had to leave the door open when we were out. The lock on the balcony door did not work at all.

The key cards did work for a few hours. When I then could not get in, I trekked down to the desk and advised the desk that it appeared that the batteries in the mechanism needed to be replaced. The desk attendant just ran the my card through a slot at the desk and told me that it would work. I trekked back to the room. The card did not work. I trekked back to the desk. The desk clerk finally called for help. I trekked back to the room. The security guy came up, tried his key card, and said the lock needed batteries. He opened the door with a key and we had to leave it open so we could get back in. that was our welcome on day one.

On day two, we had several more visits to the desk. The security man came back. He said he had put out batteries for the maintenance man. More of our visit was devoted to waiting for someone to open the door. Eventually the maintenance man came with the AA batteries that had been doled out to him. He was accompanied by the desk clerk with the card machine, and a few other employees. Everyone stood around, batteries were installed, cards were run through the machine. The new cards worked for a day.

After the one day of having access to our room, we had to either leave the door open or beg the desk to send someone to come with a key.

The hotel does not seem to have a manager. No one takes any responsibility. There are cards at the desk for two guys who run the night club. The desk clerks are just clerks with no authority.

We were assigned a lovely room with balcony facing the bay. The thermostat was set to 62 degrees but it felt colder. The thermostat did not work at all; the only way to change the temperature was to turn off the thermostat and fan. The thermostat was never fixed.

The bed was very fancy but only had one thin blanket. On request, they sent up a maid with another thin cotton blanket. We spent one afternoon of our vacation driving to Target and buying an electric blanket.

There was an old fashioned light fixture in the bathroom which had a heating bulb on a timer, but it took two days to get an operable bulb installed. The light bulbs in the room were marked 50 watts but provided 25 watts at best.

The hotel is supposed to have wifi but I could only get wifi in the lobby for a few minutes. There are no chairs in thew lobby anyway. There used to be a clunky computer for guests but the computer room is now a cigar room.

The hotel restaurant was closed for one full day of our stay so there was no food at all available. The restaurant is wildly overpriced and unreliable.

The good: incomparable water location, nice heated pool (no attendants, no towels),
excellent maid service.

  • Stayed January 2016, traveled as a couple
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank pixilations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

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Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had been staying at this hotel many times and since it has done a renovation , I gotta say it has a few details that I am not impressed with it. The staff at the front desk is very friendly and cooperative with needs. But the room where i stayed in, there was a shower broken and TV wouldn't work. I came to the point where i needed to speak with a general manager, by name Mario and he outrageously made a bad impression on my husband, "I will take care of it" . As if he did not care to fix our problem in a room. I believe the management does not have the professionalism and certainly they need to work on it..!

Stayed January 2016
Helpful?
2 Thank Sandiara1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami hotels

Level Contributor
105 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 8, 2016

I'm typing away from a newly renovated room here at the NEW and vastly improved Grove Isle Hotel. It still has it's charm and beautiful appeal, but now it's got just about new everything! It wasn't bad back in October of 2014, but now it's back to it's superior accommodation and service status.
Kudos!

  • Stayed January 2016, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
Thank Lbro878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Springs, Florida
Level Contributor
1,182 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
4 of 5 stars Reviewed December 23, 2015

Palmeiras Beach Club is a boutique hotel and spa on an island off Coconut Grove. The hotel is very tropical with palm trees. The lobby is chic and quite impressive. The rooms are large, beautifully decorated and comfortable. The spa is elegant, they have a perrier-jouet room. It's white washed through the dinning room. The pool is outside, the terrace is columned with Taittinger covered deck. There are fire pits, private platforms with tables under palm trees, flanked by torches. The bar is great, the dinning area has exquiste views of Biscayne Bay. A pianist entertains on fridays and saturdays. Other days a DJ, or Latin Jazz bands..The restaurant is a Mediterranean oasis. They serve three meals a day, the coffee is great in the morning and carciofo raviolone is great in the evening. A great experience.

Room Tip: Over looking water
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  • Stayed December 2015, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank 387indy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 12, 2015

We just spent a week in this newly renovated & branded hotel. On a beautiful island in the Coconut Grove area of Miami, the owners have taken pains to bring in new furnishings, art, murals & cuisine to make an older location shine. With spacious rooms, an on-site restaurant with Chef Alfredo Alvarez at the helm, and private dining & event rooms available for parties, Palmeiras did not disappoint. We hope to return again soon.

Room Tip: 1st floor has newest renovations. Late sleepers will want north facing rooms as the sun rises on the...
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  • Stayed December 2015, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bigpictureteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 29, 2015

I love the property because it is the perfect home away from home AND they are dog friendly which is why sometimes we go back! They also offer Room Service for our dog which is great and he also feels welcomed. With that said, because we have a dog, we always get a room on the first floor. This hotel DEFINITELY needs a serious renovation, it has SOOOOO much potential and it is literally falling into pieces while we watch... The decor is outdated, the rooms are outdated, some are smelly, the air conditioners are loud. Just really really really needs a renovation ASAP!

Thankfully they have a great view, the bartenders know how to make a killer margarita and the restaurant (even though the chef has changed quite a bit) has remained consistent. Again, the view is amazing, you don't even feel like you are in Miami. Not even going to talk about the spa, its stuck in a 1982 time warp. I don't know when we will go again, perhaps once a renovation is done. There is a lot of competition out there... You guys need to step it up!

  • Stayed November 2014, traveled as a couple
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank amanda_diaz17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
133 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed June 9, 2015

The hotel has a great location, but not better than a 3 star property. The view is very nice, the aircondition is very funny and noisy, the room size is OK, there were a lot of mosquitoes both in the morning and evening.

  • Stayed October 2014, traveled with friends
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank travelmaster_hu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Palmeiras Beach Club at Grove Isle

Address: 4 Grove Isle Drive, Miami, FL 33133 (Formerly The Grove Isle Hotel & Spa)
Location: United States > Florida > Miami > Coconut Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Miami
#17 Luxury Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:4 star — Palmeiras Beach Club at Grove Isle 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Grove Isle Hotel And Spa
The Grove Isle Hotel Miami
Grove Isle Hotel

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