Where to begin? We entered the lobby which has glass doors to the view of the bay. Maybe there are balmy breezes, but you can't tell because the lobby has been drenched in "scent."
The hotel does not seem to have any management at all. There are employees, many of whom are trying to do their jobs. The room rates are not posted in the rooms or online and the confirmation letter we got was squirrelly about rates. The site has been turned into a night club. Only two floors of the hotel are being used.
Our room was not secure because the key cards did not work, so we had to leave the door open when we were out. The lock on the balcony door did not work at all.
The key cards did work for a few hours. When I then could not get in, I trekked down to the desk and advised the desk that it appeared that the batteries in the mechanism needed to be replaced. The desk attendant just ran the my card through a slot at the desk and told me that it would work. I trekked back to the room. The card did not work. I trekked back to the desk. The desk clerk finally called for help. I trekked back to the room. The security guy came up, tried his key card, and said the lock needed batteries. He opened the door with a key and we had to leave it open so we could get back in. that was our welcome on day one.
On day two, we had several more visits to the desk. The security man came back. He said he had put out batteries for the maintenance man. More of our visit was devoted to waiting for someone to open the door. Eventually the maintenance man came with the AA batteries that had been doled out to him. He was accompanied by the desk clerk with the card machine, and a few other employees. Everyone stood around, batteries were installed, cards were run through the machine. The new cards worked for a day.
After the one day of having access to our room, we had to either leave the door open or beg the desk to send someone to come with a key.
The hotel does not seem to have a manager. No one takes any responsibility. There are cards at the desk for two guys who run the night club. The desk clerks are just clerks with no authority.
We were assigned a lovely room with balcony facing the bay. The thermostat was set to 62 degrees but it felt colder. The thermostat did not work at all; the only way to change the temperature was to turn off the thermostat and fan. The thermostat was never fixed.
The bed was very fancy but only had one thin blanket. On request, they sent up a maid with another thin cotton blanket. We spent one afternoon of our vacation driving to Target and buying an electric blanket.
There was an old fashioned light fixture in the bathroom which had a heating bulb on a timer, but it took two days to get an operable bulb installed. The light bulbs in the room were marked 50 watts but provided 25 watts at best.
The hotel is supposed to have wifi but I could only get wifi in the lobby for a few minutes. There are no chairs in thew lobby anyway. There used to be a clunky computer for guests but the computer room is now a cigar room.
The hotel restaurant was closed for one full day of our stay so there was no food at all available. The restaurant is wildly overpriced and unreliable.
The good: incomparable water location, nice heated pool (no attendants, no towels),
excellent maid service.
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- Also Known As:
- The Grove Isle Hotel And Spa
- The Grove Isle Hotel Miami
- Grove Isle Hotel