The location is glamorous and beautiful. The lobby, restaurant and spa beautiful.
Customer Service was brutal. No one seemed to know what they were doing, and always blaming someone else for the bad service. The restaurants food was amazing, but be prepared to wait along time for it.
The hotel itself is run down and dirty. The pool and hot tub were dirty. The cabanas were filled with bug cacoons and nobody cleaned them, food and towels everywhere. The hot tub doesn't look like its worked for a long time.
This place was expensive and did not live up to expectations. It sad because the hotel has such great potential.
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- Also Known As:
- The Grove Isle Hotel And Spa
- The Grove Isle Hotel Miami
- Grove Isle Hotel