Agree with other reviewer that rooms lacked cleanliness and the staff didn't turn down the rooms daily. Our room was infested with HUGE roaches, the shower curtain was mildewed, we were never given enough towels or washcloths and the rooms are NOT equipped with a mini bar and frig like the website and the welcome book in the room states. When I asked the manager about the frig he said the fridges were removed "a long time ago"...then Mr. Manager...you need to update your website and welcome books accordingly. The valves in the shower were reversed so when you turn on cold water you actually get scorching hot water that burns your skin. Really....
Although the portions of food are worth the resort price in the restaurant...the service is slow. We requested a roll away bed (which I had to request twice) and it was delivered around 11pm at night. Finally, I don't recommend renting a car unless you need to go offsite/downtown. Beware, there is nowhere nearby to eat off-resort but a cab can get you there for a lot less than renting a car and paying for valet service. A bridesmaid's room had a major leak in the ceiling of the bathroom which ran into the light fixture...potential fire hazard. They found her another room but the for price we paid routine building maintenance was clearly lacking. We attended a wedding as well which made the stay worth the headaches. If you wish to host a wedding at this venue, I'd give the wedding staff a decent rating for their flexibility and attentiveness to the wedding party and guests. Otherwise, not worth the hype.
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- Also Known As:
- The Grove Isle Hotel Miami
- The Grove Isle Hotel And Spa
- Grove Isle Hotel