I go to hotels and spas in Miami for my alone time. I decided to try this hotel on Tuesday Jan 16. The location was great but their communication with their guests for questions and concerns is very poor. I probably left 2 messages for the General Manager or a manager to call me and up to this day, I still have not received a return call.

My family and myself have been going to this hotel every year around february for more than 15 years. I think the location is great, but the standards of the rooms are not up to 5 stars and the rooms are a little overpriced. The good thing is that you have your private marina for you boat.

My brother got married here and it turned out real nice. The brunch was really good. I felt that even with the "wedding discount" the rooms were still insanely priced at $270/n. But it's Miami so every hotel is that way. Our room was comfortable and clean, I really enjoyed the bidet after destroying. The staff was very helpful and nice. We also really enjoyed the fire pit out back. It's some nice property with some good views, but don't expect it to be brand new because this property has a slightly older feel to it. One negative thing is that there is no free parking and you "have to" valet for $24 a night..."have to they say"....

I have to say honestly that leading up to the wedding and the wedding itself were amazing (the wedding coordinator for the hotel and assistant were very helpful) I cannot say that for anyone else though. We had a destination wedding so thought it was a great idea to have everyone stay at the hotel, with only 50 rooms and over 30 that we wanted to book we felt it would be a unique experience to feel like it was our hotel and island. What I have learned since is that even if this could not be found anywhere else in Miami it was a HUGE mistake to have everyone stay at this hotel. After they get your money all bets are off and even before they are not accommodating as a hotel or customer service individuals should be. From the moment we got there the hotel added stress to our wedding weekend. We, the bride and groom, were made to wait until AFTER the latest time they say they guarantee people to check in. We had gotten there at 8am and were not let into our room until after 4:30. They say guests will get into their rooms by 4pm and will try and accommodate earlier, which as we have since learned is the same blatant lie we experienced many times since. Every single wedding guest who stayed at the hotel also had this same poor experience as no one was able to get into their rooms until after 4pm. We had guests coming in from Thursday to Saturday all weekend and had personally booked over 30 of the rooms so there is no way the hotel had been booked full and they had to wait for people to leave which caused the delay. Multiple guest also experienced issues with air conditioners not working at all, including my brother with whom I as the bride even personally asked them to move his room, which they also refused to accommodate. So, he had to sweat in a hot room all weekend and all they told us they would give us back was the $25 resort fee, great - thanks. Even with all of that, this was not even the worst offense this hotel staff made. Without going into too many details because it was a very personal issue they have since blatantly lied to our face, done what we consider to be malicious and callous acts, coincidentally took our credit card for us to pay for something that we actually never received and shortly after had to cancel the card due to credit card fraud. I have called, my mother and my husband have all called the hotel a LARGE number of times to have NEVER once been called back yet each time we had been told that one of the managers, Ben Levine would call us back. Finally, they threw away a one of a kind, EXTREMELY sentimental item that no amount of money could ever replace after we had spoken with multiple contacts at the hotel about that item and had been told they would send it to us. All I have to say is that if you do decide to book this hotel for your wedding as it was an amazing location -STAY FAR FAR AWAY FROM THE HOTEL ROOMS THEMSELVES, stay somewhere else!!!.