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“Awful” 1 of 5 stars
Review of Hotel Chateaubleau

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Hotel Chateaubleau
2.5 of 5 Hotel   |   1111 Ponce de Leon Blvd, Miami, FL 33134-3321   |  
Hotel amenities
Ranked #79 of 113 Hotels in Miami
Lancashire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Awful”
1 of 5 stars Reviewed March 6, 2014

Our stay here was recommended by American Airlines after we missed our flight. It was horrible and we couldn't wait to get out. It is next to a noisy road and was quite dingy. The wifi didn't work and anybody can wander in to the corridors through an open staircase round the side. The only plus point was a free bus service to and from the airport. We definitely wouldn't have stayed here if we hadn't been so tired.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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97 reviews from our community

Traveler rating
    7
    21
    25
    15
    29
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Scottsdale, Arizona
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed February 26, 2014

To start with, they couldn't find our reservation we made on their website 4 weeks prior to going. The room we requested was not available and we were offered a "renovated room" which was on the 1st floor (still take your bags up 6 steps). The elevator wasn't working so any rooms on 2 or 3 were not offered. This was our wedding/honeymoon stop and we had over 6 bags to carry. The view was of a dumpster and a lady came to our window to show us how to turn the AC on. She saw us peering through the curtains and trying to work the AC controls. She then came inside the hotel and knocked on our door. She was a spouse of an employee in the kitchen- but we didn't know! That was creepy! No breakfast, no hotel directory, no mirror except bathroom which didn't have an outlet that worked for my hairdryer or curling iron. The provided hairdryer took the entire plug and it was out of order. No conditioner or bath soap- just shampoo and a face bar. Towels were semi-rough and the shower at 05:00 was lukewarm and cranked to the hottest setting. The "City Beautiful" magazine was from 2011-2012 (year old) left in our room. And we had the RENOVATED room. The worst was the customer service- they couldn't find our reservation when we had an email showing them the confirmation number and rate. They wouldn't honor the rate either. We had no choice but to take what we could get as we were leaving in the morning for our wedding/honeymoon in Antigua.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 22, 2014

We were placed at this hotel by Delta after our flight was cancelled - thank you very much Delta. This place is horribly outdated, and the rooms stink as if someone has been smoking there there for 20 years without the rooms being refreshed. Truly horrible experience. Don't be fooled by the pictures on the website or Tripadvisor. I wouldn't put my toe in their swimming pool. The only positive was a nice lady at the reception who was vey helpful. I really feel for the staff who have to work with unhappy customers. This hotel only survies thanks to airlines and lack of accomodation in Miami during high season and events. Avoid at any cost.

Room Tip: Ask for a quiet room as our was located near huge air conditioning devices which were very loud and...
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  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed February 12, 2014

The staff was very friendly and accommodating! The restaurant was really good if you like Greek food.

Some things were a bit dated, but for the money it was perfect!

I will come back here the next time I am flying into Miami!

It is a perfect location for the Miami airport.

Stayed February 2014
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Hastings, MN
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

The hotel is a little out dated. Needs more plug ins. The staff was extremely pleasant and helpful. They offer free transportation to and from airport and cruise terminal. Called for airport pick up was there in 5 minutes. We did not eat there we ate atLittle Bohemia Grill

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hsinchu, T'ai-wan, Taiwan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 16, 2014

還不錯,雖然網路是免費的,可惜網路比較差,便宜,離市中心有點距離,開車的話會比較好
it's good,and free wifi,cheap.It's a little far to downtown, it's much better to drive car

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Grove, Minnesota
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 31, 2013

Older hotel. Fairly clean, but old bathroom fixtures. Good location. Nice clean small pool next to parking lot. Held family of 5 fairly comfortably, but roll-away bed squeaks. Air conditioner had noisy bearing only noticed by some of us. Adequate. Did not use or see fitness center.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Hotel Chateaubleau

Address: 1111 Ponce de Leon Blvd, Miami, FL 33134-3321
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #79 of 113 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chateaubleau 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Located in The City Beautiful in the heart of historic Coral Gables, adjacent to the financial and design districts, shopping malls, entertainment centers, famous restaurants and only ten minutes from the Miami International Airport. All rooms are two queen or king size bed with spacious private balconies. The award winning restaurant Mylos offers the best tastes of the Mediterranean conveniently located in the hotel lobby. Hotel Chateaubleau is designed to give our guests personal attention in a family environment. ... more   less 
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Also Known As:
Best Western Miami
Best Western Chateaubleau Hotel

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