We waited at the curb at the airport for over an hour and made four calls to the hotel asking where they would pick us up. After the final call they finally told us we needed to be up one floor. As if we had ever been here before. So the man did not speak english and was obviously mad. He slammed our luggage into the back of the van and slammed the doors. We finally arrive at the hotel and get checked in. We are hungry and tired at this point. We get our luggage to the elevator and get stuck in it three times having to call the front desk each time to let us out. After standing there and watching staff play on the lobby computer we ask the lady at the front desk how we are going to get all this luggage to the second floor. She looks up and says it will have to be carried. Really?? She does get help from a guy in the kitchen. He is not very big and the luggage surely out weighed him. So the whole time the guy who drove us just walked back and forth and looked at us refusing to offer a hand. Ok so we get the luggage to the room and start to get settled. Ughhhh....dated room, ceiling in bathroom stained and peeling. We are so tired that we just dont care anymore. We decided to check out the attached restaraunt. It was nice. Food was good. Priced rediculously high. It cost around 23 dollars for two shrimp and a piece of chicken cut up and put on a kabob. We head off to bed. The next morning we check out and wait for a ride to go to the cruise port. We settle out by the pool where an old man that appears to be family is smoking. We look at the balconies and it appears that alot of people are living here. The patio furniture was moved to their balconies from the pool. Also overheard a conversation between the lady who worked the night before and the man at the counter in the morning regarding canceling a credit card because a charge was made to it. It appears these folks are not paying their bills and definately dont repair anything in the hotel. This is not the place to stay for a precruise hotel.