We stayed at this hotel several times in past years while attendfing the Sony Ericsson tennis event. This year the facilities appeared run down. The service was poor. We called down for a couple of extra towles 3 times before we received them. A bus parked outside our room each morning with its engine idling. This was very annoying. Thishotel needs to be redecorated (painted and new furnishings) to comeup to acceptable standards in my opinion. I was less than satisfiede with my stay.

This place is horrible. The "free" shuttle service was 45 mins late picking us up from the airport and it took 3 phone calls to get them to the MIA. We arrived and they had the oldest gentleman possible checking us in which took 20 mins (mind you it was now 1:15 am with our 2 year old sleepy). We were given the WRONG room and the staff were very rude & told us we would need to wait until the morning to speak with the manager Moyra (who btw is not a mngr, but an accountant for this place). The AC did NOT work. The bed had hairs in the sheets, stains on the mattresses, stains on the walls/ floors, a small, out-dated TV with 10-channels of TV (mostly Hispanic), the shower filled up when running as if clogged, the wall lamps were falling off of the wall, smelled like dirty socks, rust on the door hinges, mold/ mildew on the tiles, the clock was an hour off. Seriously, we aren’t "fancy" or "uppercrust" by any means but we paid $175 when in all reality it was worth MAYBE $60. Please, read all reviews and DO NOT be deceived by their website which is false advertising. This is not a place to take your kids. Oh, and their so-called included continental breakfast is "small juice & toast". What a rip off. For the price we paid you can’t even include yogurt or fruit? The staff acted like complete scumbags and pretended to not be able to speak English. Angelo, the "manager" was not helpful. He lied, telling us he would comp a free room but never sent us a confirmation email therefore his staff, Jose to be specific, denied us the room as he was unable to see Angelo gave us one. Go elsewhere. I have pictures of the room should anyone want to see what it REALLY looks like.

The hotel is well located for transfers to Miami airport and port. Located in Coral Gables with a free trolley stop just across the road. The trolley connects with the shopping area and train station. There is a regular hotel shuttle to airport and port.
The hotel rooms we stayed in were on the shabby side and the hotel would benefit from a refurbishment. It seems to be getting harder to keep the rooms clean. The hotel appears to specialise in housing cruise ship crews.
The reception staffmember Jose was efficient and very helpful in the checkin/out and with local advice.
Free inroom Wifi service was appreciated. Included breakfast is very basic.
Overall then, the hotel is good for transit/main transport connections but I wouldn't base an extended vacation stay there.

The hotel was ok. The personal is nice. The pool is clean.
Rooms kind of old and messy but still ok. The internet is very good