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“Family friendly” 3 of 5 stars
Review of Holiday Inn Port of Miami Downtown

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Holiday Inn Port of Miami Downtown
3.5 of 5 Hotel   |   340 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #43 of 112 Hotels in Miami
Ontario Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
“Family friendly”
3 of 5 stars Reviewed January 2, 2014

My family (2 kids and Grandma and Grandpa along with my husband and I) spent 2 nights prior to our cruise. The best thing about this property is the location. I emailed the manager a month before our trip asking for a room facing the cruise port and they responded saying they were happy to be able to gets us a room as requested. We loved spending time shopping, dining, live music at night, plus plus plus at Bayside right across the road. When we arrived, we went to the CVS 2 blocks south for some beer and wine, juice and snacks for the room. Our rooms weren't ready when they were supposed to be, for hours actually so make sure you pack your patience. They did store our luggage so we could go explore. The pool was small but our kids loved it. The elevators were a disaster leaving to the port so give yourselves extra time. I think the entire hotel was leaving on a cruise the morning we checked out... It was nuts. We paid $5 / person for a large van to the cruise port. It was great as we all went together, the hotel concierge organized it for us.
All in all, the hotel was clean and the beds were comfortable. We really loved the location which will most likely bring us back. My husband and Father in law went deep sea fishing right from Bayside dock which they loved. Then, Largo Bar and Grill cooked their fish for a family feast that night. It was great... All convenient because of location!

Room Tip: Higher floor facing cruise port. We were 8th floor.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, January 6, 2014
Dear LDTwinMom,

Thank you for taking the time to let us know you enjoyed your stay with us, especially the location. We are fortunate to have a great location near so much in Downtown Miami- Port of Miami, Bayside, AA Arena, shopping, and much more. We are in the process of getting all new elevators that will be faster. That is why 1 was not working during your stay, and we are looking forward to having all new elevators. Thank you for your patience! Please come back again to visit us on your next trip to Miami.

Kind Regards,

Donna
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1,555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
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English first
Moncton, Canada
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 1, 2014

It's all about the location. This hotel is very well situated. The bayside market is just across the street. There are restaurants and a lot of shops. There is a CVS pharmacy 2 minutes walk from the hotel. There is also a McDonalds and a Subways nearby. The rooms were newly renovated. The bathroom was a bit small and dirty. The hotel hallways and elevator were very old and not renovated. The lobby was very modern and beautiful. Shuttle to the Dolphin mall available 3 times a day for 10$ for roundtrip per person. Overall, this hotel is at a premier location. The hotel by itself is good but not excellent.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, January 6, 2014
Dear MonctonAcadien,

Thank you for letting us know you enjoyed your stay with us! I am happy to hear we have a great location, allowing you to visit so much in Downtown Miami. We do have the best location for cruising, shopping, dining and so much more. I appreciate your feedback and we hope to see you back again on your next trip to Miami!

Kind Regards,

Donna
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Miami, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 1, 2014

Stayed here for one night in December. While it is a convenient location, the hotel has many issues. For one, the parking is very unorganized. We waited thirty minutes just to get our car back, which cost's $25 for a single night. Valet employees have to park the cars about 3/4 mile away from the hotel, and have to walk back for each car. Not efficient for a high volume hotel.

The "security guards" are laughable, I asked one a simple question, to which he replied: "I don't speak English". Coincidentally I saw the same Hispanic man speaking English to another employee the next day.

I would not stay here again.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, January 6, 2014
Dear swaptrex,

I appreciate your feedback regarding your stay with us! I am sorry you found issues, especially with the parking. We had a large amount of guests picking up their cars at the same time, and I apologize for your wait on New Year's Day. It is usually a quick process and we should have given you a longer timeframe to return. Thank you for sharing that so we may improve our service.

Kind Regards,

Donna
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Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 31, 2013

arrived at 1pm and told to come back at 3pm as room not ready
eventually after another 2 hours i was allocated a room
i am platinum member and shocked to be treated like this, very poor service by hotel with no reapecta at check in desk for platinum status
receptionist eventually offered free drink which i refused but only after i had to tell them i was a platinum member

Room Tip: avoid this hotel
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  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, January 6, 2014
Dear Shenleey1,

Please accept my sincere apology for your delay in checking in to our hotel! I do hope the rest of your stay was excellent. I appreciate your feedback so I can investigate and make sure we improve upon our process. Thank you for staying with us and I hope you will give us another try!

Kind Regards,

Donna
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Rochester, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2013

Only stayed 1 night due to cruise trip. Hotel was great clean, quite room was big for the 4 of us. We would stay again because it is near the port for boarding cruise line. Only thing we did not like was that there is no transportation from airport or to cruise boats. But looking at the other reviews Holiday Inn or current hotel owner does not care about this, as everyone states the lack of transportation is the only issue.....so fix it! If there was transportation to and from airport and ports I would gladly give them 5 stars.

Room Tip: We stayed right above main entrance on second floor and heard nothing very quite and curtains were d...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, January 6, 2014
Dear djsd57,

We are happy you enjoyed your stay with us! Glad you liked the big room, location, and your overall stay. I appreciate your feedback regarding transportation. We do not provide it from the hotel because there are hundreds of people going to the Port of Miami daily. We found it quicker and more cost effective for our guests to take a cab across to the port. Thank you for your feedback!

Kind Regards,

Donna
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Randolph, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2013

This was a terrific hotel for the night before our cruise- just across from bayside shops and dinning for a nice evening dinner by the water and fun place just to walk around- hotel staff were great- Bahaa who worked at the desk very helpful with information. Best of all it is just a few miles from the port before the cruise- oh by the way if you are getting to the hotel from Miami airport take a yellow cab it was 20-30 dollars less than the shuttle and private services trying to get you to hotel ( we had 4 in our group)

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, December 30, 2013
Dear janet v,

Thanks so much for taking the time to let us know you had a great stay with us before your cruise! Happy Bahaa took care of you. Good that you found our location to be wonderful near so much- Port of Miami, Bayside shopping and entertainment, and all else there is to do in Downtown Miami. Please come back to visit us again on your next visit to Miami!

Kind Regards,

Donna
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Albany, New York
1 review
5 of 5 stars Reviewed December 28, 2013

after a cruise by sister & I were staying one night. unfortunately, she had a medical emergency on the morning we were to leave. she ended up staying in the hospital for three days. the staff at the hotel could not have been nicer and accommodating, Christian is only one name I got but they all were great. by the way, I found that with mostly all the people in Miami. from cab drivers (on the way to the hospital we were short the fare and the cabbie was so gracious), the cvs down the street, hospital employees, people at bayside market, etc. I felt safe walking around the area. would return anytime.

Room Tip: room on the street side have a great view of the bay
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Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna A, General Manager at Holiday Inn Port of Miami Downtown, responded to this review, December 30, 2013
Dear ctanchak,

Thank you for letting us know about your stay during a difficult time for you! I hope your sister is feeling better and that the trip home was safe. I am happy to hear the staff was great and was able to help you. We are lucky to have a team that truly cares. We are located in a great area, with so much to do and near the hospital. We hope you are able to come to visit us again on your next trip to Miami, when the circumstances will be better.

Best to you and your sister!

Donna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Port of Miami Downtown

Address: 340 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Romantic Hotel in Miami
#39 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Port of Miami Downtown 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the heart of downtown Miami, across from Bayside Marketplace, with over 96 specialty stores and 14 renowned restaurants. Overlooking Miami's Biscayne Bay, the Holiday Inn is just minutes away from the Port of Miami, American Airlines Arena, and the Performing Arts Center. Business guests will appreciate our proximity to Miami's government centers, financial district, banks, accounting and import/export firms. Our entire staff takes pride in providing a friendly and pleasant environment. We would like the opportunity to host your next visit to Miami!Great News! Our new Restaurant Grill is now open. Featuring an American-Italian continental cuisine with an interactive Sport Lounge; also completed is the replacement of guestroom’s window. - The transformations is fantastic with noise reduction, storm resistant glass and phenomenal views of the port of Miami can now be enjoy from all rooms facing bayside. Phase II of our property improvement begins on September 1 through November 15, 2011 and it consists on the renovation of the first floor commercial area, includes new floors, ceilings, registration desk and lobby and the front doors. You are going to love the end result… ... more   less 
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Also Known As:
Holiday Inn Port Of Miami Downtown Hotel Miami
Holiday Inn Port Miami Downtown
Holiday Inn Miami
Miami Holiday Inn

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