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“Pre-cruise stay” 3 of 5 stars
Review of Holiday Inn Port of Miami Downtown

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Holiday Inn Port of Miami Downtown
3.5 of 5 Hotel   |   340 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #50 of 129 Hotels in Miami
Atlanta, Georgia
Top Contributor
118 reviews 118 reviews
19 hotel reviews
Reviews in 42 cities Reviews in 42 cities
69 helpful votes 69 helpful votes
“Pre-cruise stay”
3 of 5 stars Reviewed April 26, 2013

My father and I came down to Miami for a cruise. We stayed at the hotel just one night. I picked this hotel because it was close to the Port of Miami and the transit line. Also the Bayside Market is directly across the street. There are some good restaurants and shops there. It's also located a couple of blocks from the American Airlines arena.

The negative side to the hotel was that they only have three elevators. One of the elevators was out of order and the other two had issues with the doors closing from time to time. While we were there, we had to wait a good amount of time for one of the elevators to come to our floor. This may be fine when the hotel is not too busy.

The continental breakfast was okay. All the fruit, pastries, and cereal were free but if you wanted anything from the hot side or juice, there is a charge. The only free beverages are water and coffee.

I would say that I was disappointed some with this hotel. I've stayed at many Holiday Inns and this has to be one of the lowest grade I've stayed in. I can't say if I would stay there again or recommend it to others.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port of Miami Downtown, responded to this review, July 3, 2013
Dear CUTiger81,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the inconvenience our elevators may have caused. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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Grand Rapids, Michigan
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 25, 2013 via mobile

We have stayed here many times prior to a Miami port cruise. Can not beat the location! Lots to do across the street at Market place and 5 minutes from Port. Hotel is average and location is perfect. We highly recommend this hotel primarily due to location

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole J, Front Office Manager at Holiday Inn Port of Miami Downtown, responded to this review, May 11, 2013
Thank you for writing a review on your recent stay with us. Our location is very convenient to some of the main attractions in the Downtown Miami area and we are pleased to know that was helpful for you during your stay. Thanks again and we look forward to seeing you again.
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Seattle, Washington
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 24, 2013

this was my second time staying here and I enjoyed both stays.
I stayed in the suite both times which I liked
the hotel is right across the street from the fun out door mall Bayside where I could see Bubba Gump's restaurant from my window
the hotel is also only about a 5 minute/$10 taxi ride away from the cruise ships

I will be staying here again in november

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole J, Front Office Manager at Holiday Inn Port of Miami Downtown, responded to this review, May 11, 2013
Thank you for taking the time to write a review on your recent stay with us. Our location is very convenient to some of the main attractions in the Downtown Miami area and we are pleased to know that was helpful for you during your stay. It is always a pleasure to hear that your experience at our hotel was pleasant. We look forward to seeing you in November!
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Ajijic, Mexico
Top Contributor
150 reviews 150 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed April 24, 2013

Booked because of the great location. If you are going on a cruise, this is the place. The room is so dated you almost feel like you are on the set of Peggy Sue Got Married (remember that one?). But, I would stay again. The port shops and restaurants directly across the street will get you in the mood for your cruise. The staff was wonderful and service oriented. We looked out our window directly at our cruise ship. We would stay again, for sure. They do need to do a total makeover, and I do mean total.

Room Tip: High Floor, Overlooking the Port
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port of Miami Downtown, responded to this review, May 10, 2013
Dear Fools4Food,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newalla, OK
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2013

We chose this hotel because it was close to the cruise terminal and we did have a really nice view of the port and our ship. We also walked across the street to the Bayside Market area for dinner and shopping, that was a nice, fun place to visit. Anywhere else around the hotel felt a bit dirty and unsafe, lots of homeless hanging right outside hotel doors.

This wasnt a terrible, dirty hotel. It was clean, just old and run down. The staff was nice. I wasn't happy that they dont offer shuttle service to the cruise terminal as almost all Holiday Inns I've stayed at have shuttles. The elevator was really, really slow. The rooms were decent but our air wasnt working right so it was hot and humid all night. By the time we had dinner and realized it, we were in bed and didnt want to mess with complaining and having to change rooms. Next time we will choose a different hotel. For the price & being a fan of Holiday Inn, I expected better.

Room Tip: Ask for Port view
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port of Miami Downtown, responded to this review, May 14, 2013
Dear BlazeBaxter,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

We stayed 3 nights before we cruised. There was a group of us all there together. The rooms and hallways need to be updated a bit but they seemed to be working on it a bit here and there. The restaurant was good service and good and staff everywhere was friendly. This hotel is in a great area for things to do and bayside market was directly across the street. I would absolutely stay again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 22, 2013

This was our third time here in the past three years. Stayed two nights precruise. Really enjoyed it again!! It is nice looking out our window and seeing cruise ship in dock. And having Bayside marketplace across the road is helpful. Taxi to the port was around $10. Wil lbe back next April

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole J, Manager at Holiday Inn Port of Miami Downtown, responded to this review, April 23, 2013
Thanks so much for our choosing our hotel for the third time - we appreciate you so very much and are so glad that our team helped to make your travel experience a good one! Please allow us to express our gratitude personally by contacting us prior to your stay at 305-371-4400 and we look forward to seeing you next April.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Port of Miami Downtown

Address: 340 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Miami
#45 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Port of Miami Downtown 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the heart of downtown Miami, across from Bayside Marketplace, with over 96 specialty stores and 14 renowned restaurants. Overlooking Miami's Biscayne Bay, the Holiday Inn is just minutes away from the Port of Miami, American Airlines Arena, and the Performing Arts Center. Business guests will appreciate our proximity to Miami's government centers, financial district, banks, accounting and import/export firms. Our entire staff takes pride in providing a friendly and pleasant environment. We would like the opportunity to host your next visit to Miami!Great News! Our new Restaurant Grill is now open. Featuring an American-Italian continental cuisine with an interactive Sport Lounge; also completed is the replacement of guestroom’s window. - The transformations is fantastic with noise reduction, storm resistant glass and phenomenal views of the port of Miami can now be enjoy from all rooms facing bayside. Phase II of our property improvement begins on September 1 through November 15, 2011 and it consists on the renovation of the first floor commercial area, includes new floors, ceilings, registration desk and lobby and the front doors. You are going to love the end result… ... more   less 
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Also Known As:
Holiday Inn Port Of Miami Downtown Hotel Miami
Holiday Inn Port Miami Downtown
Holiday Inn Miami
Miami Holiday Inn

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