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“Terrible Check-in” 3 of 5 stars
Review of Holiday Inn Port of Miami Downtown

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Holiday Inn Port of Miami Downtown
3.5 of 5 Hotel   |   340 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #50 of 129 Hotels in Miami
Littleton, MA
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Terrible Check-in”
3 of 5 stars Reviewed February 9, 2013

My wife and I use this Holiday Inn the night prior to boarding a cruise ship. Flying down from Boston in the winter is always iffy so the night before insures we make the sailing. This HI is absolutely the best location for this situation as it is directly across the street from the American Airlines Arena (should you want to catch a Heat game) and an outdoor marketplace with many places to eat and stores to browse.

The check-in process absolutely sucked. I got into the PriorityClub Rewards check in line with only the person at the check-in counter ahead of me and I began to think she was buying the dam hotel she was taking so long and the check-in person was running to the back room so often. During this interminable wait, not one of the other 3 check-in people waived me over. I finally wormed my way into another line only to find out that my room was not ready at 4:00 PM (at least I got 2 drink vouchers for the bar). Leaving my cell phone #, after 30 minutes (room promised in 20 min.) I went back to the check-in to learn my room had been ready for 15 min. (at least I got another 2 drink vouchers for the bar). I guess if you time things right you can get drunk on them before you go to your room.

The room was fine, a bit small but serviceable, and part of the 100% renovation so very new and contemporary, plus free wifi.

So, discounting check-in mis-management (room management) I would recommend the hotel for that area of Miami.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port of Miami Downtown, responded to this review, February 24, 2013
Dear BMH993,

Thank you for leaving a review of our property. It is good to know that you found our location convenient for your needs. We apologize for not completely meeting your expectations on this day especially with the service you received during check in. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

Once again thank you for bringing this to our attention, as we pride ourselves on excellent customer service. Hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portland, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2013

Our family recently stayed at this hotel before our cruise. Although not much to look at from the outside, we were impressed with the newly renovated and tastefully decorated lobby. It looked upscale. The room we had included 2 queen beds & a roll out bed. It was a very large room and for 5 adults, we didn't feel cramped at all. We had a wonderful view of the carousel across the way at the Bayside Marketplace. So convenient to all that excitement and great eating places. Everyone loved the pizzas from the hotel restaurant. We would recommend that the pool be heated as it was quite cold. Also, it would be nice if a continental breakfast was included. Even so, we would definitely stay again.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 4, 2013

Used this hotel before going on a cruise.The hotel is very nice and close to the cruise port.The rooms is small but confortable.
The location is perfect, very close to BAYSIDE MARKETPLACE. It's a nice place with a lot of shops and restaurants and the start of the HOP ON-HOP OFF buses to see Miami and also the staring point for the bouts who taks you araound the harbor of Miami.
Close by is also the monorailtrain who taks you around Miami for freee.

Room Tip: The rooms on the backside is quiter but just a parking lot to see.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 31, 2013

This Holiday Inn is an excellent location for cruisers or anyone without a car in downtown Miami. It's right across the street from the big Bayside Market and very close the AA arena where the Heat play. I highly recommend the "Hop on Hop off" Miami bus tours (90 mins each) that use the doubledecker buses and the central station is right across from this Holiday Inn. The rooms in the hotel were nice and the view of the harbor to the east is spectacular from the upper floors. Beware that you'll be charged for parking if used, so be sure to look out front in the first-come-first-served free city parking. I probably would have given this place a 5 rating had the breakfast been better (limited options) and the front desk service was average.

Room Tip: Request an upper floor with an East view (worth the trip and cost just for the view). Also, exhaust...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 30, 2013

It's location is really the best, it's right accross the street from a great market and waterfront mall. I thought the price was a little steep but still the location was perfect, it was clean, polite staff. I would recommend taking advantage of the neighbouring restaurants right accross the road, or on the waterfront, we had dinner in the hotel, it was just so so. We had breakfast there too and it was very good.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed January 30, 2013

We stayed just one night as we're dealers at the Miami Beach Antique show this week. I just needed 1 night as the rest of the week was going to be at the Holiday Inn on Miami Beach with my points since I'm a Platinum member.
We arrived with our U-Haul van & the parking lot behind the hotel was full. Only holds approx. 44 spaces - HOWEVER, PLEASE NOTE! They are currently in talks with the owner of the massive parking lot immediately behind theirs to buy out. So that would increase to least a few hundred parking spots. Please pass this info onto your friends since this is a major cruise port hotel.

We wound up parking about 1/2 block down (about 50 feet) at the public place for $15 for overnight. I think it was cheap compared to what you'd pay in other big cities. The lot was safe & was manned 24/7. Now if I was willing to park there with over $50k in expensive porcelain merchandise, you tourists should have no worries at all.

We checked in, was given recognition as Platinum members & given room 511. That overlooks the street facing towards the cruise ports. Didn't care too much, I've been down here before, but still a nice view. Room was huge, it was a king suite & very clean. No issues with the room, just the Asian women in connecting room 510 who thought it was OK to have their baby scream for 2 hours in hunger & finally feed him/her at midnight. The baby was quiet after that & so were they.

Dinner was great, it had alot of choices & the staff I would stay treated you like Elite customers. Every person was attentive & professional & several different staff members kinda served you. This restaurant staff beats the more casual staff at the HI on Miami Beach. We had a free breakfast since that's what given to us upon check-in. We did the buffet before heading out to the Convention Center to setup.

Room Tip: High Floor facing cruise ship port
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 15 cities Reviews in 15 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is my second stay at this hotel! The staff was very helpful. The rooms are nice but less decorated. And also clean. Back in Miami I will stay at the Holiday Inn, because of the location in Miami downtown and across Bayside (HARBOUR) I found the American Breakfast a little bit poor.

Room Tip: "Rooms on the BACK side are quieter"
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Port of Miami Downtown

Address: 340 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Miami
#42 Family Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Port of Miami Downtown 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Located in the heart of downtown Miami, across from Bayside Marketplace, with over 96 specialty stores and 14 renowned restaurants. Overlooking Miami's Biscayne Bay, the Holiday Inn is just minutes away from the Port of Miami, American Airlines Arena, and the Performing Arts Center. Business guests will appreciate our proximity to Miami's government centers, financial district, banks, accounting and import/export firms. Our entire staff takes pride in providing a friendly and pleasant environment. We would like the opportunity to host your next visit to Miami!Great News! Our new Restaurant Grill is now open. Featuring an American-Italian continental cuisine with an interactive Sport Lounge; also completed is the replacement of guestroom’s window. - The transformations is fantastic with noise reduction, storm resistant glass and phenomenal views of the port of Miami can now be enjoy from all rooms facing bayside. Phase II of our property improvement begins on September 1 through November 15, 2011 and it consists on the renovation of the first floor commercial area, includes new floors, ceilings, registration desk and lobby and the front doors. You are going to love the end result… ... more   less 
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Also Known As:
Holiday Inn Port Of Miami Downtown Hotel Miami
Holiday Inn Port Miami Downtown
Holiday Inn Miami
Miami Holiday Inn

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