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“Miami Hotel convenient location for Cruise Terminal” 4 of 5 stars
Review of Holiday Inn Port of Miami Downtown

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Holiday Inn Port of Miami Downtown
3.0 of 5 Hotel   |   340 Biscayne Boulevard, Miami, FL 33132 (Downtown)   |  
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Ranked #51 of 129 hotels in Miami
Toronto, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
64 helpful votes 64 helpful votes
“Miami Hotel convenient location for Cruise Terminal”
4 of 5 stars Reviewed April 25, 2012

Recently we went on a transatlantic cruise starting from Miami. As we were going to spend a couple of days in Miami before the cruise, we decided - my husband and I, together with another couple - to look for a hotel close to the cruise terminal, but also lighter on the budget than the hotels recommended by the cruise company. We chose Holiday Inn Port of Miami, 340 Biscayne Blvd., 1 877 660-8550, and it was a very good choice.

The hotel is located about 5 minutes drive from the port, and there are always taxis available in front of the hotel. The rooms are comfortable with all necessary amenities, air conditioned, with a large walk-in-closet, coffee machine provided with all necessary ingredients for coffee and ea, and a large screen TV.

The reception staff was curteous and efficient, providing local information and maps. A comfortable and rather large and inviting lounge completed the main floor of the hotel, together with a dining area serving meals and drinks. We only had breakfast there, and we were very pleased with the quality and the service.

We were pleasantly surprised by two unexpected bonuses connected to the location of the hotel, besides the expected one - the proximity to our cruise departure area.

Across the main street bordering the hotel (Biscayne Blvd.) is Bayside Market, a lovely place containing about 100 shops, many restaurants, live entertainment along the open areas, sounds, smells and sights, all against the background of the ocean and the yachts moored everywhere. We spent a lot of time there, having great dinners, shopping for gifts, listening to Latin music, and just people watching. At night, it seems that all Miami comes there to have fun.

The other pleasant surprise was that behind the hotel is the line of the Metromover, a train with no conductor and free (really pleasant surprise), which takes you through the "inner loop" of the city, as well as through two other lines going in different directions. We spent a few hours just travelling and sightseeing from the comfort of the Metromover, and also had a chance to meet and converse with locals and get more information. The train has many stops and also connects to the subway and bus lines.

We definitely recommend this hotel to anyone planning a cruise from Miami, or just wanting to get a fairly inexpensive but good quality hotel in a great location.

Room Tip: The rooms we had were "queen size beds", and apparently all these rooms open to the back...
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2012

Very good hotel, nice people, nice price, near to to the atractions. Very clean, a strange bellring but nice.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 23, 2012

We stayed here before a cruise, our first time in Miami. We were pleasantly surprised, the location was perfect, the hotel was beautiful, our room was clean and quiet and we were directly across the street from the Bayside Marketplace which was a great place to visit.

Room Tip: Our room was at the back of the hotel, overlooking the equipment on the roof. It was as quiet as ca...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester, md
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2012

The rooms are a little small, but the prices were reasonable and the food was better than I expected. Everyone was friendly and helpful. Parking is right outside and there was a guard. If you want to swim a small pool was just out back with nice, not great decor. I was previously staying at the Intercontienental and I preferred the HI. Would recommend and will return.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2012

Highly recommended.
Room: King Suite (at good price!) – amazing port view, spacious, clean.
Hotel: perfect location for cruisers and Bayside Marketplace – full of restaurants, bars and shops.
Service: check-in and check-out very fast, good customer service from reception, cleaners, bar, dining room.
Internet: free wi-fi.

Room Tip: King Suite - reasonable price and good quality (high floor, spacious)
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 21, 2012

The positive- the location is across the street from an outdoor area that has great food, live music, shopping and on the water (bay). As a female, traveling alone, the location to the entertainment was nice. Bonus- night I was solo- there was a Heat game, so there was all kinds of police out. Trade Winds (bar/restaurant in the plaza) is a great place to chill by the water and grab a tropical rum drink.

Now- the rest of the story....
Customer Service- it was horrible. I wasn't expecting a 5 star experience- it is a Holiday Inn- but I was expecting something more than the rude, disinterested service I found in both the front desk and onsite restaurant. One of the things I realized, even if you are dining solo- gratuity is included on the bill. So one conclusion I made re: the service is they don't care because no matter what, they get a little "something extra". However- if the service had been even somewhat good- I would have paid the server more gratuity. (SIDE NOTE: I found the customer service to be spotty in the restaurants on the water. I did have some great servers- then I had some that were "disinterested" in serving you.) The hotel front desk- they did their job, but if you had a question, or needed something repeated (due to heavy accent or hard of hearing) you almost got an eye roll. It's hard to put into words- but I just got the feeling they didn't want to be "bothered." One example- as I was checking out, I noted that the connecting door and lock were very loose- if someone wanted to use a little bit of muscle the door could have been pushed opened easily. When I told the lady at the front desk, her facial expression and verbal response made it appear as if I had bothered her by this information.

The room: I had read on trip advisor about the construction and the hotel even mentioned it on the handout provided at check in- but I didn't see any. I asked about the room renovations and asked if my room was one that was renovated. They assured me it was. Well- all I have to say is they need to ask for a refund. I stayed in a double bed room on the 7th floor, which did not have a view of the bay. It was a bit oddly shaped and had an odor (the entire hotel had an odor- kind of like mold) The mattress was not that comfortable- it was if they never turn them. It appeared "clean" yet it didn't "feel" clean. The carpet seemed like it was not vacuumed- and I never did feel comfortable getting under the blankets and sheets. In the bathroom, the towels were stiff from being washed with a heavy detergent and I found someone else's hairs (gross!!) in two places- the sink and on the edge of the tub where the shower liner was located.

Other- there was no information about Miami in the room (although I found a booklet on a table outside the elevator.)

Safety- as I had seen mentioned on this site- anyone can get access to the rooms- including restaurant marketing folks. The hotel does not discourage this practice, because they talk about it in the information sheet I was provided at check in. This just gave the hotel the "creepy" factor.

Why did I stay there??- I was on a business trip, it was one of the suggested hotel's (the other 2 were booked) and it was close to my meeting. Would I stay there again- NO!!!!!

Room Tip: See notes above about my room experience.
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  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Port of Miami Downtown, responded to this review, June 1, 2012
Dear MandCtravel_11,

Thank you for your recent correspondence on Tripadvisor. I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced during your recent experience with us.

We are always pleased to receive areas for development of such a positive nature. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn Port of Miami Downtown a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing Holiday Inn Port of Miami Downtown.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2012

This hotel is great. It has excellent transport links. We were able to get to the cruise port, South Beach and Miami Zoo with ease from here by bus or metro. Its is opposite a nice shopping area with restaurants, a pier and a few fair rides and petting area for small kids.

I booked a 'room only' stay here for myself and the children and was unexpectedly surprised when I entered a warm, spacious, clean room, with a selection of different pillows on a huge comfy bed and a large sofa bed. Breakfast was great especially because the kids ate for free each morning. I couldn't ask for more. Great value.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Port of Miami Downtown

Address: 340 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 129 hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Port of Miami Downtown 3*
Official Description (provided by the hotel):
Located in the heart of downtown Miami, across from Bayside Marketplace, with over 96 specialty stores and 14 renowned restaurants. Overlooking Miami's Biscayne Bay, the Holiday Inn is just minutes away from the Port of Miami, American Airlines Arena, and the Performing Arts Center. Business guests will appreciate our proximity to Miami's government centers, financial district, banks, accounting and import/export firms. Our entire staff takes pride in providing a friendly and pleasant environment. We would like the opportunity to host your next visit to Miami!Great News! Our new Restaurant Grill is now open. Featuring an American-Italian continental cuisine with an interactive Sport Lounge; also completed is the replacement of guestroom’s window. - The transformations is fantastic with noise reduction, storm resistant glass and phenomenal views of the port of Miami can now be enjoy from all rooms facing bayside. Phase II of our property improvement begins on September 1 through November 15, 2011 and it consists on the renovation of the first floor commercial area, includes new floors, ceilings, registration desk and lobby and the front doors. You are going to love the end result… ... more   less 
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Also Known As:
Holiday Inn Port Of Miami Downtown Hotel Miami
Holiday Inn Port Miami Downtown
Holiday Inn Miami
Miami Holiday Inn

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