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“Comfortable, simple hotel” 3 of 5 stars
Review of BEST WESTERN PLUS Miami Airport West Inn & Suites

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BEST WESTERN PLUS Miami Airport West Inn & Suites
2.5 of 5 Hotel   |   3875 Northwest 107th Avenue, Miami, FL 33178   |  
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Ranked #54 of 129 Hotels in Miami
Montreal, Canada
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
“Comfortable, simple hotel”
3 of 5 stars Reviewed March 12, 2014

Stayed one night pre cruise. 15 minutes from the airport, 25 minutes to the port.
Hotel was clean, room was fair size. Morning breakfast next to lobby, eggs, bacon, fruits , croissants, toast etc
Outside pool. Very close to Dolphin and International mall, may 5-6 minutes by car.
Reception staff was pleasant and efficient.
Few restaurants nearby.

Overall good stay

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 17, 2014
Dear Guest:
Thank you for making Best Western Plus Miami Airport West your choice for hotel accommodations in Miami. We are grateful that we could make your stay comfortable. We hope to see you again!

Thank you.
Carmen Iglesias, Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 reviews from our community

Traveler rating
    110
    179
    94
    45
    35
See reviews for
178
131
34
47
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Canberra, Australia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 11, 2014

We stayed 2 nights in between a cruise and flying to Vegas. Did not realise how far from the Fort Lauderdale terminal and the cab cost $100! We arrived early at 10.30am and quickly told no rooms until 2pm and no baggage service. Sat in lobby and proceeded to watch next 3 people check in. Waited for the woman to leave the desk and went up to her colleague and asked if she could let me know when a room became available. She checked my details and we were in our room in next 5 minutes!

Our suite on floor 4 was very clean and the internet extremely fast and reliable. We got the airport shuttle to Dolphin Mall which is only at 10am and a taxi back for $10.

We found the staff and nearly all guests speak Spanish (We are from Australia).

It is very restrictive to stay here without a car so we ate at the fast food outlets that are around.

Unfortunately the hotel is too far out for any excursion pick ups also.

Thanks to previous reviews we were prepared the free airport shuttle would be late.......15 minutes late but you need to be early and sit outside and get up as soon as the bus arrives. The hotel does not advertise the shuttle in the hotel. Breakfast looked pretty ordinary so we did not bother.

All in all very cheap and good for an overnight stay in between flights.

Room Tip: Ask for 4th floor.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 17, 2014
Dear Costumer:

Thank you for your comments. I am very sorry you picked a hotel far from your cruise port. I want to thank you for letting us know of the response when you tried to check in early. We will work on the clerk’s response when no rooms are available yet in a particular area. I want to let you know that our staff is bilingual, English and Spanish and also Portuguese. We want to apologize for any inconvenience and we want to ask you to give us other opportunity when you come back to Miami.

Thank you,

Carmen Iglesias, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 11, 2014

this hotel which is call airport hotel is not close to the airport at all. The staff on our arrival where very nice. The clocks changed the evening we were there and were told it was the chain itself that didnt advance the clocks so needless to say our taxe driver showed up before our wake call was received. Made for a very stressful day.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 17, 2014
Dear Guest:
Thank you for taking the time to fill out this survey in Trip Advisor. Our hotel is located 8 miles away from the Airport, but it looks more since all the construction around the Airport. I am glad to hear that you found our staff friendly and nice. Sorry to hear that you have a stressful day. Hope we can see you in your next stay in the area.

Best Regards,

Carmen Iglesias, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2014 via mobile

The room was really nice, service was excellent. The breakfast was good. The carpet had a musky smell at first and then it was good. The elevator was extremely slow for just four floors. The shuttle service to the airport and malls during the day was really unreliable. We had to wait 2 hours for the shuttle one morning, because they only have one and it's shared with Baymont inn, next door. We nearly missed our flight because the airport shuttle never returned to the hotel around midday, we ended up having to take a cab and paid $34.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 10, 2014
Dear Customer:

Thank you for taking the time to fill out the survey and for the good comments about our room and about our service. I am sorry to learn of your recent experience while staying at our hotel. I assure you this in not typical of the service we normally provide. By letting us know about your experience you are helping us serve you better. Again, I do apologize about any inconvenience during your stay. Please come back soon and we would like another chance to serve you better.
Thank you,

Carmen Iglesias, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinidad
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2014

Thank goodness for the airport shuttle as this hotel is far from the airport (taxi ride might cost $40?). On arrival I called the hotel and they helpfully told me that I should look out for the shuttle as it was in the airport. However why didn't the free hot breakfast start before 7.00 am? We had a "not too early" international flight (9.45 am), but had to get the 7.00 am shuttle in order to check in etc. So we left hungry without even grabbing a muffin.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 17, 2014
Dear customer:

Thank you for taking the time to tell us about your observations. We are so sorry your stay was not what you deserve. We apologize for not exceeding your expectations. Please accept our apology for not providing you with the experience you deserve.

Thank you,
Carmen Iglesias, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee
Top Contributor
168 reviews 168 reviews
23 hotel reviews
Reviews in 56 cities Reviews in 56 cities
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed March 9, 2014

For $159 a night plus tax, you would hope a hotel would have hot water. I actually had to call the front desk to let them know there was no hot water and they said there should be some in thirty minutes. Huh? It's been 6 days and the hottest water in the shower is a cool warm temp. Room is decent but not impressed. If my review is helpful, please let TripAdvisor know. Thanks!

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 10, 2014
Dear Guest:

Thank you for you patronage. I am sorry to learn of your recent experience while staying at our hotel. I assure you this in not typical of the service we normally provide. By letting us know about your experience you are helping us serve you better. Again, I do apologize this stay was not a pleasant stay. Please come back soon and we would like another chance to serve you better.

Thank you,


Carmen Iglesias, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Alberni
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 2, 2014

A bit of a distance from MIA, but a good hotel to stay for a longer layover. If staying for more than overnight, a car would be very handy as large shopping centers and a variety of good restaurants are a taxi ride away.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwmiami, Manager at BEST WESTERN PLUS Miami Airport West Inn & Suites, responded to this review, March 3, 2014
Dear Guest:

Thank you for making Best Western Plus Miami Airport West your choice for hotel accommodations in Miami. We are grateful that we could make your stay comfortable. We hope to see you again!

Thank you.

Carmen Iglesias, Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Miami Airport West Inn & Suites

Address: 3875 Northwest 107th Avenue, Miami, FL 33178
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Miami Airport West Inn & Suites 2.5*
Number of rooms: 103
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Also Known As:
Best Western Miami Airport West Hotel Miami
Best Western Miami Airport West Inn And Suites
Miami Best Western

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