When first making reservation, staff seemed rude but I brushed it off. Arrived this afternoon around 3, but staff does not explain the fact that when we arrive, door would be open already and lock appears broken but that we needed to turn the handle to lock it from the inside. It would have saved a call to front desk. I pulled out sofa bed and the sheets and cover had all kinds of little black things on it. I pulled them off and looked at the mattress pads and it had piss stains on it and was full of hairs. I called front desk and she said you can come down to front desk and get more. What happened to customer service and them bringing it to the room. I told the front desk agent they werent clean and ahe said did you check in today? What the hell does that have to do with my sofa bed having dirty sheets. Please don't waste your time or money because I am sorry I did. The outside def fools you for what's inside. Too bad I have to spend two more damn nights here.
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- Also Known As:
- Best Western Miami Airport West Hotel Miami
- Best Western Miami Airport West Inn And Suites
- Miami Best Western