We stayed at this hotel on our way back from a recent cruise. The hotel front desk staff were very friendly and helpful. They let us store our suitcases until check in time. We then took the shuttle to the mall. The shuttle driver did not smile, was not friendly and was rude. We had this same shuttle driver to the airport the next day and were met with that same attitude. He was rude to passengers, never smiled and missed our stop at the airport. When he did finally pull over to the curb, he never apologized and a fellow passenger helped us unload our luggage, not the driver. The hotel was nice, the breakfast was great and it was a good deal for the price. However, you should replace the shuttle bus driver, because he was so negative on the whole experience.
The front desk staff recommended an Italian restaurant just down the street and it was wonderful. Visit Divieto, 10650 NW 41st Street for a great dining experience. The hotel will give you a coupon for a free appetizer! A restaurant you don't want to miss.
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- Also Known As:
- Best Western Miami Airport West Hotel Miami
- Best Western Miami Airport West Inn And Suites
- Miami Best Western