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“Not all it should be” 3 of 5 stars
Review of BEST WESTERN PLUS Miami Airport West Inn & Suites

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BEST WESTERN PLUS Miami Airport West Inn & Suites
2.5 of 5 Hotel   |   3875 Northwest 107th Avenue, Miami, FL 33178   |  
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Ranked #54 of 129 Hotels in Miami
London, England
Top Contributor
63 reviews 63 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
88 helpful votes 88 helpful votes
“Not all it should be”
3 of 5 stars Reviewed October 4, 2012

As many reviewers have stated, this is not an "airport" hotel; it is a few miles away, although easy to find from the airport. As we had a hire car, this didn't cause us a problem. The check-in staff was very helpful and friendly and cannot be faulted. The room was OK; it was spacious but it showed signs of wear - stains on the carpet, greying towels etc. Breakfast was due to finish at 9.00 a.m. but when we checked out at 9.10 it was still in use, so we took the opportunity to grab a bite to eat - nobody tried to stop us and people were still arriving for breakfast well after 9.30 a.m. Not everything was available (after all, it was past "closing time") but we had sufficient to eat to set us on our journey.

Would I recommend this hotel? Probably not - because it's over-priced for what it is and the "airport" name is misleading for non-drivers. You could probably find something similarly priced at a more convenient location and in better condition.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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462 reviews from our community

Traveler rating
    110
    178
    94
    45
    35
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178
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

great place to stay. staff is very friendly and always eager to please. I have stayed here for 5 months straight and they made me feel like it was my home. everyone always has a smile on their face and very helpful with any questions you may have.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 30, 2012

The hotel was relatively distant from the airport.
By the time of my arrival the shuttle was no longer operating.
[This changed the economics of the choice to use the hotel.]
Room - OK, towels were washed, yet a stain remained on the bath towel never-the-less the towel was put out.
Breakfast - average.
Shuttle - runs on an hourly basis when operating.
Check-in/check out - efficient.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 26, 2012

Our stay was exceptional- a lot better than expected. From the arrival we were impressed with the lobby area and general surroundings. We had no trouble in getting a well made up room after checking in shortly after 3 pm. The room itself was pretty large as far as hotel rooms go (we booked the King bedroom) and well appointed with toiletries, shower cap, fridge and microwave. The room was clean and cosy and had a modern finish. We stayed for four nights and found the location to be excellent as it was litterally 5 mins from Miami International Mall and less than 10 mins away from Dolphin. The hotel was also pretty close to several restaurants within the area (we had a car so it wasn't a problem getting anywhere). The breakfast was free and they tried to change it up everyday so that was a plus (even had a waffle maker on hand). The breakfast area was too small though, and it was a struggle to find seating at times so bear that in mind. I would suggest going earlier to avoid the rush. I didn't try the pool but it did look inviting and clean. My only suggestion would be to get house keeping staff that could speak at least a little english. It really was a task trying to communicate with some of them. All in all, great trip!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miami Beach, Florida
1 review
2 of 5 stars Reviewed September 25, 2012

I've stayed in this and other hotels in the area before and I was surprised to walk to a full lobby with guests waiting for 3 o'clock in order to register. I understand that the check in is at 3 o'clock but you could have the front desk agents be at least a bit more polite.
I also noticed at one moment 4 agents at the front desk but only one was working on checking-in guests.
Moreoever, when we were finally checked in we were asked to wait for another 10 minutes in order for the room to be ready (evethough, guests registering after us were given a room right away). I've been waiting 40 minutes since I walked in and still have not been able to access the room.
Honestly, I'm dissapointed in the quality of service I'm receiving, specially having been a guest here before.

*This is basically the copy of an email I sent to the manager but got no reply.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2012 via mobile

Rooms are nice and clean, the facilities are in good shape, pool looks good too, good service from staff the were very friendly in the front desk. The breakfast is okay; there was cereal muffins, fruit, milk, coffee, tea, etc. there was not a lot of variety of meat sauce or eggs. What I didn't like was the elevator because it took forever but it was good too. Great location for families. Close to CVS. Speak Spanish

Stayed July 2012, traveled with family
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Waterloo, Belgium
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 12, 2012

My family of 4 had a very bad stay and definitely will not recommend this hotel to anyone. We have often stayes in Best Western hotels, and this is for sure the worst one and does not live up to their normal standard. 3 months in advance we had on Best Western own website booked a non-smoking room with 2 double beds. We ended up with the most stinking smoking room and 1 king sized bed and a sofa bed we had to do ourselves, so not at all what we had booked so long in advance. The hotel could only offer us another non-smoking room with 1 double bed and 1 roll in bed, but since we were 4 people it was not an option! The size of the room was fine. If we had not arrived so late (which we had warned the hotel about when making the reservation), and had 2 young children with us - we would have left immediately and found another hotel. The breakfast was only OK
I was later asked for a review by Best Western and based upon my bad review I have received an email where they are apologising, but also making excuse that some guests had stayed longer so they could not ask them to move rooms. So please be aware that you cannot trust your bookings with Best Western hotels.

Room Tip: Dont go to this hotel
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Miami Airport West Inn & Suites

Address: 3875 Northwest 107th Avenue, Miami, FL 33178
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Miami Airport West Inn & Suites 2.5*
Number of rooms: 103
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Also Known As:
Best Western Miami Airport West Hotel Miami
Best Western Miami Airport West Inn And Suites
Miami Best Western

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