The hotel was relatively distant from the airport.
By the time of my arrival the shuttle was no longer operating.
[This changed the economics of the choice to use the hotel.]
Room - OK, towels were washed, yet a stain remained on the bath towel never-the-less the towel was put out.
Breakfast - average.
Shuttle - runs on an hourly basis when operating.
Check-in/check out - efficient.

Our stay was exceptional- a lot better than expected. From the arrival we were impressed with the lobby area and general surroundings. We had no trouble in getting a well made up room after checking in shortly after 3 pm. The room itself was pretty large as far as hotel rooms go (we booked the King bedroom) and well appointed with toiletries, shower cap, fridge and microwave. The room was clean and cosy and had a modern finish. We stayed for four nights and found the location to be excellent as it was litterally 5 mins from Miami International Mall and less than 10 mins away from Dolphin. The hotel was also pretty close to several restaurants within the area (we had a car so it wasn't a problem getting anywhere). The breakfast was free and they tried to change it up everyday so that was a plus (even had a waffle maker on hand). The breakfast area was too small though, and it was a struggle to find seating at times so bear that in mind. I would suggest going earlier to avoid the rush. I didn't try the pool but it did look inviting and clean. My only suggestion would be to get house keeping staff that could speak at least a little english. It really was a task trying to communicate with some of them. All in all, great trip!

I've stayed in this and other hotels in the area before and I was surprised to walk to a full lobby with guests waiting for 3 o'clock in order to register. I understand that the check in is at 3 o'clock but you could have the front desk agents be at least a bit more polite.
I also noticed at one moment 4 agents at the front desk but only one was working on checking-in guests.
Moreoever, when we were finally checked in we were asked to wait for another 10 minutes in order for the room to be ready (evethough, guests registering after us were given a room right away). I've been waiting 40 minutes since I walked in and still have not been able to access the room.
Honestly, I'm dissapointed in the quality of service I'm receiving, specially having been a guest here before.

*This is basically the copy of an email I sent to the manager but got no reply.

Rooms are nice and clean, the facilities are in good shape, pool looks good too, good service from staff the were very friendly in the front desk. The breakfast is okay; there was cereal muffins, fruit, milk, coffee, tea, etc. there was not a lot of variety of meat sauce or eggs. What I didn't like was the elevator because it took forever but it was good too. Great location for families. Close to CVS. Speak Spanish