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“Rude & Ignorant Staff” 1 of 5 stars
Review of Motel Blu

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Motel Blu
2.0 of 5 Motel   |   7700 Biscayne Blvd., Miami, FL 33138   |  
Hotel amenities
Ranked #114 of 129 Hotels in Miami
Essex
1 review
“Rude & Ignorant Staff”
1 of 5 stars Reviewed March 16, 2013

Booked via hotels for you online and stayed for 4 nights. The room was average and some bulbs had gone in the room. There was a TV in the room and a Wi-Fi service was available. There was no telephone in the room so you had to continually go to the reception area anytime you require any services. The receptionist was continually on the phone and she did not acknowledge my presence. I find this very rude and unacceptable.
Breakfast was a very weak coffee with powdered milk, dried pitta bread and mini muffins. The breakfast area was dirty and staff did not replenish or clean the area regularly. I passed on breakfast after day 1.
One morning, I was woken up at 8.00am by a noisy maintenance guy cleaning the pool area who did not give any consideration to guests sleeping in the motel.
I asked for service cleaning in my room and I received some towels and the bed was made up. Everything else stayed the same. The maintenance guy later walked into my room without knocking even though I (female) had bolted the door from the inside. He saw that I was half dressed and he did not shut the door straight away but continued to say that he thought the room was empty. Courtesy demands that you knock before entering irrespective of whether the room was empty or not. I went to report him to the receptionist who was nonchalant about the whole incident and said to me she would inform the proprietor. Nothing was said or done after the incident.
On checkout day, the cleaner was constantly knocking on my door from 10.30am asking what time i intend to leave the motel. When I said noon, she went to report me to the maintenance guy who gave half an hour to leave or else.....
This is one of the poorest and inadequate services I have ever received in the USA.

Room Tip: Non existent. Dont book a room in the Motel - FULL STOP.
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  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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306 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Cambridge Ontario Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 14, 2013

We booked 2 nights at Motel Blu Feb.15 &16, 2013. I e-mailed and phoned explainingm that we would be arriving about 6:30 am on the 16th and would expect a room as we reserved for 2 nights. we were 4 sharing a room.
When we arrived we were told we didn't book properly. I showed my confirmation and the clerk said she would accommodate us in 2 separate rooms and we would have to move by 9:30 into a room for 4. We asked when checkout time was and were advised 11 am. We were wakened at 9:30 and told to move. I asked "to where"? No reply. I went back to bed. They came back at 10. Same thing.
Our friends woke us at 12:30 mas they had moved at 9:30 into the larger room but couldn't sleep. Again staff told us we were lucky to be accommodated.
I believe they rented out our room to collect the fee twice. Whether that is management policy or unscrupulous staff, I can't say.
When we requested they book a taxi to the cruise port thee next morning, the night clerk told us the phone number we had didn't serve our area. She called another who said they wouldn't come before 11 because it was too early. She did say 4 people with 4 suitcases.
He arrived at 10:45 with the same make of car that brought us from the airport but for some reason the luggage wouldn't fit. We suggested that it was his cousin at the desk, which he denied ut offered to go home and get his. Could it have been the sight of 2 other guests standing at the curb with luggage? He offered to go get his van and return. Which he and then charged us all $9 (6 of us) because now he is a shuttle and not a metered taxi ( which should have been $21 according to taxi fare.com
This place should be avoided at all cost!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hallandale Beach, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 14, 2013

Stayed for a week. Mattresses were filty. Towels were very thin. Never received any service because I didn't want anyone in my room to reduce the chance of getting something stolen. Pool and pool area was clean. Lobby had free coffee available. Enough parking available. Wifi signal was good. Average value for a 1 star motel.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bega
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 11, 2013

Not worth even opening this page to look at this horrible hotel. Was in a very dodgy area, 2 taxi drivers told us to be safe and stay aware as the area was so unsafe. It is also a $25-$30 taxi ride to Miami Beach or South Beach so you are better spending the extra money on a better hotel closer to the beach. We stayed for one horrible night then left first thing the next morning although we had booked for 5 nights. We went to a new hotel walking distance from the beach for only $30 more a night (worth it when you consider the $60 taxi fare round trip). Breakfast was chocolate covered donuts, and pita bread, not that we ate it, I just saw them on the way out of there. We are not fussy about decor nor does anything have to be modern, but it wasn't the state of the room alone that made us leave (although the window wouldn't close/lock and the floor was dirty) but it was the fact that our room wasn't secure and it felt like every time you stepped out the door, everyone was watching you and your possessions.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2013

Yes the pictures are deceiving . We arrived after a long day and the room was not ready even thou front desk thought it was .The rooms have been renovated per say . good space lil fridge ,sink ,bathroom not bad . However fans and air cons are hit or miss . does have a pool and parking . Staff lacking in personality and sense of urgency . Motel has HUGE potential but guess landlord is in it ONLY for the money as its very busy ($101. plus tax anight on expedia ) .
I own a house 4 streets away (rented ) the Neighborhood is not as dangerous as people say but it always pays to be vigilant with your safety. Dont think I would stay here again but I have stayed in worse places

Room Tip: Away from the road as it is BISCAYNE blvd
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterton, Indiana
1 review
1 of 5 stars Reviewed February 15, 2013

Pics are very deceiving...had delayed flight arrived at 2 am bad neighborhood, taxi driver didn't want to leave us. No one was in office had to walk around asking where the office person was...well he was upstairs chasing a mouse in one of the rooms. He continued talking to people who LIVE there and left us standing outside with our luggage for another 30 minutes. When we walked in the room I was in tears, was afraid to lay down! 3 flat pillows on the king size bed, broken blinds, broken closet door wouldn't open & close without manually being picked up and moved, 1 working lamp out of 3 with like a 25 watt bulb, no remote, no wash clothes, broken ceiling fan, 1/2 roll of toilet paper (for a 2 day stay). Pic window didn't have a curtin some kinda material thrown over the rod with houses below window. No resturant, drinks, nothing but a pool and a pop machine (no ice). Neighborhood was to shady to feel safe enough to get in the pool...local guys sitting by pool drinking beer. Gentlemans club next door...we actually barricaded our door at night...bathroon was the only room that looked like it did in the pics. This place other then the bathroom hasn't had any work done since the 60's for sure. I verified my shuttle to the port on two differant occasions and when we went to wait, it never came so we had to have the person at the desk call again, she acted very irritated with us that she had to make the call...I give everything the benefit of a doubt but this was really bad..if there was anyway possible we could have left we certainly would have it was a very uncomfortable, scary stay! Good Luck in your search, if you want an enjoyable stay this isn't the place for you!!! Pay the price and go to a name you can trust, I know I will...Lesson Learned!!! At the airport the taxi company never heard of Motel Blu...there's your sign...lol...This is an actual Motel that people pay rent by the week and live there...blankets over the windows...ugggggg

Room Tip: Go to another hotel
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed January 15, 2013

If you are seeking for a clean, safe and simple place to stay I can advice you Motel Blu. I spent week overthere (work congress). Every day rooms are cleaned. The motel is situatd central along the Biscayne road ca. 20 minutes cycing to the beach. I spent a week cycling from Motel Blu. Breakfast is simple, but the room has a mag and a fridge. Also is located near little river Canal were you can sea the sea cows (manatees) swimming. The neighbourhood is very friendly and they are used to cyclist commuting. In all an excellent place to stay when visiting Miami! Dr Kenneth..

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel Blu

Address: 7700 Biscayne Blvd., Miami, FL 33138
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #114 of 129 Hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel Blu 2*
Official Description (provided by the hotel):
King, and double beds. Efficiency rooms complete with kitchen including microwave and refrigerator. The "Red Light" restaurant is located on Motel Blu grounds. State of the art pool. Tiki bar. Free on site parking. The premises is gated and totally secure. Daily housekeeping. Front desk and main lobby operating 24/7. Bus stop on corner. Taxi service on call at all times. Minutes away from: shopping centers, downtown Miami, South Beach, Miami arena, the beach. ... more   less 
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Also Known As:
Motel Blu Hotel Miami
Blu Hotel Miami
Blu Motel Miami

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