We booked this "hotel" via hotwire and got a direct confirmation for the room. After searching for the hotel (there is no sign at all!), we searched unsuccessfully for the front desk. No front desk = no check-in,just a number to call (kind of expensive with an European cellphone). Noone picked up the phone for over 90minutes. After waisting tons of cellphone credit, we had to convince the not so friendly person at the other line, that we reserved a room and that we have a confirmation from hotwire. We called 15 times!!!!!not willing to give up as we already paid for the room. THe hotwire-helpline finally arranged, that the hotel office assistant finally found her way to the hotel. Well, she found the way to the hotel 3.5 hours after our arrival!!!!!!!! It was just UNBELIEVABLE! And then she even had the nerve to offer us an already used hotel room. TOO INAPPREHENSIBLE FOR WORDS. We finally fled and let hotwire take care of the problem. At least the hotwire-helpline people were nice and helped us to find an upgraded hotel after we wasted over 4 hours of our limited time in miami!
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