To start off, in the interests of honesty & fairness, when we visited the hotel they had a plane load of guests descend on them unannounced. Our flight had been postponed for 26hrs & this is where the airline put us up for the night with food vouchers.
The front desk was very welcoming & the huge queue could not be blamed on them. They moved through at a good pace. The room was spacious for my family, decorated with a wonderful, modern feel & spotlessly clean. The hotel provides a fee shuttle bus to the airport. It also runs a shuttle bus to the two local shopping malls – the Dolphin Mall costs $10 per person. We caught a cab – 3 people – & it didn't cost us much more & got us there 3x as fast; especially if you consider how fast Miami cabbies drive! The mall is only about 15minutes away & well worth the visit.
There is free wifi in public areas; you pay for it in guest rooms. The wifi ran smoothly. As you can guess it meant the lobby was full of people, noses stuck to their ipads.
The food in the restaurant was delicious. The buffet they put on for breakfast & lunch was spot on. Of course, being a buffet there was very little waiting to be served. The chef was out & about with info & the waiters during the day were extremely friendly & funny.
Dinner service was unfortunately a different story. I give kudos to the front desk staff members who jumped in to help host. The food when it arrived was, like I say, delicious. Unfortunately this hotel was just not equipped to cope with a plane load of passengers filling its tables. With food vouchers it’s not like we would go anywhere else & time was of the essence because we all had a bus to catch back to the airport for our flight.
Subsequently it took about 20minutes to be seated. 20 minutes to be served & by the end we didn't get our meal till 2hours after we arrived in the restaurant. We had to pick it up & eat it on the move. We remained polite throughout but the waitresses were being rude in Spanish. A rookie mistake to assume we can’t speak Spanish ourselves. Even if you couldn’t understand the language the tone was bad enough. In the end hotel security was called for another table who weren’t as laid back as us. Ironically security was called because a waitress didn't like the way she was being spoken to. I don't condone any sort of bad manners but I found it ludicrous that it was ok for her to be rude to customers. During this time I got the impression all the waiters disappeared till security gave them the all clear.
The end result to what I am saying is this is a lovely hotel to stay in. It’s very convenient for malls & the airport. For the most part the staff are extremely pleasant & friendly but that goes out the window the minute some of them are stretched. There was no apology just a vibe of anger at us for having the audacity to wish for some food. Please be aware, at any given moment a plane load of people may descend on this hotel. If you are a regular guest this will not affect you unless you wish to eat in the restaurant.
- Official Description (provided by the hotel):
- Rediscover the Marriott Miami Airport Hotel. Mix work and relaxation with ease in the revitalized lobby of this popular Miami Florida airport hotel. Indulge in flavorful cuisine at Cane Fire Grille, our all-new restaurant and lounge, featuring fresh seafood and steak alike, located just one mile south of MIA International, with convenient access to Florida's major highways. Hosting an event? Rely on the versatile meeting facilities to impress your group. Explore a full range of attractions within minutes - including Coconut Grove, South Beach, University of Miami, the Miami Beach Convention Center, Coral Gables and countless golf courses. Discover the many ways this Marriott hotel near Miami airport caters to your needs, whether you're in town for business or pleasure. ... more less
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- Also Known As:
- Miami Airport Marriott Hotel Miami
- Marriott Miami
- Miami Marriott