The title says it all, it actually was the only thing that prevented this place from getting a full five stars.
More on that at the bottom...
2 areas of note before going in dept
1) this hotel is not near downtown; at all. its by the airport and the crowd echoes that. a cab ride to south beach will run ya
2) while not transient, its still miami. watch your wallet... read on.....
This property apparently was remodeled recently (or so i was told) I stayed here for a week long business conference, and must say, by and large for the most part, they took care of us quite well. The building is kept in very good clean shape, and the staff up till the last night was very accommodating. We were a very large crowd (few hundred people) and they made sure things were running like clockwork; conference rooms were kept in good shape, meals prepared etc etc. The conference rooms, that came in all shapes and sizes, including the top floor skyline room were clean and current. The lobby (filled with all sorts of airport people, word has it this is where the cruiselines and airlines keep ya if there is trouble) was attractive, had a classy sportsbar type place, a starbucks, a small canteen 24 convenient store and very refreshing ice water, with lemon and orange. Important though, there were not enough computers; this may have changed since I have been there but there were only about 4-6 if I remember correctly. Comfy couches and nice futuristic artwork and lighting. Since we were here for conference we experienced everything this hotel had to offer, including the catered breakfast, which was very good, especially the mini omelets. The dinner in the ballroom was as well, well prepared. This is Miami, the staff (cleaning and waitstaff) were very helpful, however slow with the english language. slow. s-l-o-w. esss, ellll, owwwwe, double-youuuuu. think that conswello girl on that family guy tv show. yeah.
The gym is one of the best and plentiful a hotel can offer. No closet with a beat down treadmill and stationary bike with no seat. This was a big room with a soft floor. Stretch balls and free weights galore, a yoga area and even tv's. The gym where I live is good and has less then this hotel. The equipment overlooks the pool area, which as well, is very, very nice. Its not tropical, but it does have a nice large pool and hot tub (with very strong jets) and a nice bbq type area where for some groups they have nightly midnight snacks at the pool. I cant lie, they were yummy. The hot tub jets were not the only strong jets here, on certain days the flight patterns at the airport only a mile or 2 away gave way to the occasional jet taking off or landing, so there is some jet noise, sometimes they flew very close to the high rise! The jet noise is barely audible from inside the rooms though, however when there are a abundance of 'younger crowds' security locks the gate to the pool on request at night. This is a inconvenience because other guests can not use it if they wish, or they get in trouble for hopping the gate.
The rooms were updated and plush. A little on the small side, but did not feel cramped. The beds were some of the most comfortable I ever stayed on. The windows do not have a deck area overlooking the pool, apparently they did before the revamp, but would have been a nice addition. This is a nice, well maintained property, and everyone in my group enjoyed themeless. If you are by the airport or are holding a conference it is recommended. HOWEVER....
The last night my cell phone was stolen; right out from under me. I went for my nightly dip in the hot tub, instead of finding the usual airport layover crowd, there were drunks with tattoos, and a stereo. They seemed nice yes, however my cell phone and room key i left on the chair with my towel just inches away were gone as i discovered when i got out; only minutes after they did as well. How nice to have something stolen right out in front of you. This of course, is not the hotels fault, however what unfolded thereafter ... well, you decide...
I raced to the lobby, called my number; sim card already out, its probably been sold already on ebay. Figuring it may have slipped in the bushes the nightworker gave me his flashlight (very nice) and i ransacked the bushes to no avail. I even went to the other 2 hotels in the complex/community and asked if a cell phone surfaced. I told the front desk what happened. I told them a description of the people. At least they were honest and said, they checked them in late about a hour ago but it is not their policy to knock on doors over such issues and they just need a bigger sign by the pool "not responsible for lost or stolen". Considering the evidence I had I told them calmly yet sternly I was going to call the police. They directed me to "a policeman" who could help. Of course hes the night rent-a-cop, who actually, made things worse; talking to me in a tone that made me feel I was the perpetrator ("IM just telling YOU ...SIR.. whats going to happen with this action") He then gave me a form to fill out; you know the type "item stolen:____, what time:___where:___ etc" I asked where it was going and what can be done, and he just kept saying "you KNOW where its going.... *interrupts* you KNOW where its going" when I said no i dont know where its GOING he just said "in a record". When I asked what record he said "our records, in a file, and if you keep asking questions we will call the police". When I jumped for joy at hearing they were getting the police involved he told me to calm down and the cops were not coming for them, they would be coming for me.
-here is a friendly reminder to all travelers; remember, if god forbid items are stolen and the hotel tries to take it in their own hand, they take a note/report and it sits on a shelf. Filing with the hotel is different from filing with the police, which they do not want you to do, then it goes on public record. After being treated like a criminal from the hotel cop, I went to the phone in the lobby, began to dial miami police, when the front desk worker came over and told me if i bring the city police into this i can leave the property. "theres no need for that sir, we will make a report of it right here". Suffice it to say, all three parties got their way, I got the miami police over, the police got involved, and the hotel gave me the boot. True, by the time the police get a warrant for the hotel to hand the name and room number over of the thief's who took my phone they probably left already, but at least writing this exercises my right to free speech in a public forum and brings attention to how this was handled. Its not a crime ridden town (despite another person in my party having his computer stolen from a van in downtown miami on this trip as well) but watch your back. From here my trip concluded with a drive up to thunderbird flea market in ft lauderdale where i proceeded to buy a new cell phone; the exact same model as the one that was stolen, slightly used, probably stolen as well.. who knows, maybe it was my own.
- Official Description (provided by the hotel):
- Rediscover the Marriott Miami Airport Hotel. Mix work and relaxation with ease in the revitalized lobby of this popular Miami Florida airport hotel. Indulge in flavorful cuisine at Cane Fire Grille, our all-new restaurant and lounge, featuring fresh seafood and steak alike, located just one mile south of MIA International, with convenient access to Florida's major highways. Hosting an event? Rely on the versatile meeting facilities to impress your group. Explore a full range of attractions within minutes - including Coconut Grove, South Beach, University of Miami, the Miami Beach Convention Center, Coral Gables and countless golf courses. Discover the many ways this Marriott hotel near Miami airport caters to your needs, whether you're in town for business or pleasure. ... more less
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- Also Known As:
- Miami Airport Marriott Hotel Miami
- Marriott Miami
- Miami Marriott