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“Higher expectations for a category 4 Marriott” 3 of 5 stars
Review of Miami Airport Marriott

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Miami Airport Marriott
3.5 of 5 Hotel   |   1201 NW LeJeune Road, Building A, Miami, FL 33126   |  
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Ranked #36 of 130 hotels in Miami
Wichita, Kansas
Top Contributor
139 reviews 139 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
70 helpful votes 70 helpful votes
“Higher expectations for a category 4 Marriott”
3 of 5 stars Reviewed April 19, 2013

We arrived after midnight from a late flight and experienced a quick check-in. The room was clean and quiet. Some areas for improvement: we wanted to print our boarding passes but the printer wasn't working. We tried another station and we couldn't get the application to work. We went to our room and there were dirty room-service dishes in the hall by the room next to us. At 8 a.m. when we went for breakfast, the dirty dishes were still by the door, even though someone from Marriott had slipped our bill under our door so they had to walk right by them. We also didn't have any wash clothes so we had to use a hand towel to take a bath with in an extremely small bathroom. If this was a category 2 or 3 hotel, I would probably say 4 out of 5 but I expect a little bit more from a category 4 Marriott.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, May 14, 2013
Dear Guest,

Thank you for taking the time to review our hotel. We truly value our customers feedback as this is the best way for us to improve our level of service. Thank you for providing us with areas in which we can improve upon and rest assured that these items have been adressed.

I am glad to hear that you did find your check in experience efficient and that your room was clean and quiet.

We hope you stay with us again soon on your next visit to Miami

Sincerely,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Denver
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 11, 2013

I stayed 20+ nights at this property between November 2012 and February 2013. One thing I can say about the Marriott hotels is that you get the same great service no matter what chain you book. This hotel is very strong on service delivery and when an ocassional slip happens, the hotel management gets involved quickly. They have recently redecorated the rooms in one of the towers. I enjoy an upgrade to the rooms with ionic air treatment filtration units. Those help with a good night sleep for someone with allergies! Starbuck's in the lobby closes at 6 PM. The food in the restaurant is good quality and room service is also good. The Miracle Mile in Coral Gables is a short drive. This is my business hotel of choice in Miami.

Room Tip: The front desk is accomodating if you ask for a high floor and away from the elevators and ice machi...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, April 12, 2013
Dear Guest,

Thank you for choosing us for your business travel needs. We take great pride in providing excellent service delivery and I appreciate your recognition. I will share your comments regarding our service and food with the team.

Thank you for your loyalty,

Sincerely,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ascot, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2013

This hotel peaks at just above average - clean rooms, extremely comfortable beds, friendly staff (although the assistant we were served by did serve a man who jumped the queue in front of my mum first, when she had been lined up for hours - poor customer service but we got over it), delicious breakfast. It is really all you would ask for after a long flight; we travelled for 8 hours from London to Miami and were extremely tired. The lobby is spacious and relaxing to sit in whilst you wait for check-in.

We only spent one night so our room was standard - two queen beds, a large TV and a great view of the planes taking off from the airport. For dinner, which occured at around 9.30pm due to our 'jet lag', we were able to easily order Domino's pizza which was still hot and delicious.

After a peaceful night's sleep - with no interruptions or noise heard from any other rooms, which helped four very tired travellers - we enjoyed the delicious buffet breakfast which was served by extremely friendly and passionate staff. They offered us tea, coffee and juice as soon as we sat down, explained the buffet and left us alone from there (unless we needed help of course!). The buffet was very expensive, which is why I have put the hotel down a star. It was around about $30 for adults... A bit much for a breakfast, some might think, although it wasn't an average breakfast. There were hot bacon, sausages and mushrooms for a full English cooked breakfast, and the eggs were made before your eyes, just the way you wanted them. All you need to do is ask for fried, scrambled, poached, omelette, etc, and they will be made fresh for you. There was also a wide range of pastries, danishes, toast, cereals, milk, so many fresh fruits, a toaster and a waffle maker so that you can put together your own breakfast. We were Gold card members (or whatever you call it at the Marriott...) and so were allowed into a separate breakfast room where the danishes and pastries were SCRUMPTIOUS. I know from experience during other years, though, that the main breakfast room serves delicious food but at a slightly overpriced rate; this didn't really bother us as we came to realise that the food was really tasty anyway!

I recommend this hotel as I feel you wouldn't find anywhere better to stay for the night after a long and grueling flight to Miami Airport. If you have been to Miami Airport you may understand why you would appreciate a comfortable bed and nice breakfast even more... I loved this hotel!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
awelc147, Manager at Miami Airport Marriott, responded to this review, April 23, 2013
Dear Guest,

Thank you for your review! I am delighted to know that you enjoyed your stay at the Miami Airport Marriott and took full advantage of our concierge lounge and pastries

We look forward to welcoming you back to Miami and our hotel on your next visit from London.

Sincerely,

Alexandra Caceres
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ascot, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2013

This hotel peaks at just above average - clean rooms, extremely comfortable beds, friendly staff (although the assistant we were served by did serve a man who jumped the queue in front of my mum first, when she had been lined up for hours - poor customer service but we got over it), delicious breakfast. It is really all you would ask for after a long flight; we travelled for 8 hours from London to Miami and were extremely tired. The lobby is spacious and relaxing to sit in whilst you wait for check-in.

We only spent one night so our room was standard - two queen beds, a large TV and a great view of the planes taking off from the airport. For dinner, which occured at around 9.30pm due to our 'jet lag', we were able to easily order Domino's pizza which was still hot and delicious.

After a peaceful night's sleep - with no interruptions or noise heard from any other rooms, which helped four very tired travellers - we enjoyed the delicious buffet breakfast which was served by extremely friendly and passionate staff. They offered us tea, coffee and juice as soon as we sat down, explained the buffet and left us alone from there (unless we needed help of course!). The buffet was very expensive, which is why I have put the hotel down a star. It was around about $30 for adults... A bit much for a breakfast, some might think, although it wasn't an average breakfast. There were hot bacon, sausages and mushrooms for a full English cooked breakfast, and the eggs were made before your eyes, just the way you wanted them. All you need to do is ask for fried, scrambled, poached, omelette, etc, and they will be made fresh for you. There was also a wide range of pastries, danishes, toast, cereals, milk, so many fresh fruits, a toaster and a waffle maker so that you can put together your own breakfast. We were Gold card members (or whatever you call it at the Marriott...) and so were allowed into a separate breakfast room where the danishes and pastries were SCRUMPTIOUS. I know from experience during other years, though, that the main breakfast room serves delicious food but at a slightly overpriced rate; this didn't really bother us as we came to realise that the food was really tasty anyway!

I recommend this hotel as I feel you wouldn't find anywhere better to stay for the night after a long and grueling flight to Miami Airport. If you have been to Miami Airport you may understand why you would appreciate a comfortable bed and nice breakfast even more... I loved this hotel!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 9, 2013

We stayed here one night for a birthday getaway. The hotel is very convenient to anything Miami. Close to the airport, reasonable drive to the beach, close to most areas of Miami. Upon arrival we did have to wait 10-15min to check in as they only had two staff members, but they were awesome enough to waive the parking fee to compensate for that. The rooms were nice, the place is clean, the decor is nice for the entire hotel. The only down side to the room was the small...no tiny...bathroom, the King bed in the bedroom though was so comfortable.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, April 12, 2013
Dear Guest,

Thank you for your review and for choosing us to celebrate your birthday. I appreciate the positive comments about our location, guest rooms, and staff.

Visit us again soon!

Sincerely,
David Cesario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 9, 2013

We just stayed one night after a long flight. Great rooms, really comfortable beds. The price is reasonable. It has a very small breakfast included. It is a great option if you need a place near the airport. The shuttle bus offers a great service.

Room Tip: Don´t buy any food inside the hotel... TOO EXPENSIVE
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, April 12, 2013
Dear Guest,

It is great to hear that you found our rooms comfortable after your long flight. Thank you for taking the time to write a review and we look forward to seeing you again soon.

Sincerely,
David Cesario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
94 reviews 94 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 9, 2013

Marriott Miami Airport has become my go to hotel every time I go to Miami for business meetings (every 3 months approx). It has everything you need. Very clean room, great ambient after the full renovation of the lobby, cool bar and restaurant to hang out, coffee store, small drugstore by the reception, very easy access from the highways, a gas station next door, parking for the guests, a great concierge lounge, excellent wifi connection, and a very friendly staff who is always helpful. I used to go to other hotels in the area, but I switched to Marriott because the other hotels seem worn out, while Marriott appears to keep up to date, and they always treat me in a great way. My last visit was in December 2012 and I plan to be there next week (April 2013), I'm sure it will be a perfect stay, as usual.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, April 12, 2013
Dear Guest,

Thank you for your Review! We truly appreciate your loyalty and I am very pleased to hear all the positive comments about our restaurants, location,amenities, and staff.

We look forward to seeing you again on your visit this month!

Sincerely,
David Cesario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Miami Airport Marriott

Address: 1201 NW LeJeune Road, Building A, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Airport Marriott 3.5*
Official Description (provided by the hotel):
Rediscover the Marriott Miami Airport Hotel. Mix work and relaxation with ease in the revitalized lobby of this popular Miami Florida airport hotel. Indulge in flavorful cuisine at Cane Fire Grille, our all-new restaurant and lounge, featuring fresh seafood and steak alike, located just one mile south of MIA International, with convenient access to Florida's major highways. Hosting an event? Rely on the versatile meeting facilities to impress your group. Explore a full range of attractions within minutes - including Coconut Grove, South Beach, University of Miami, the Miami Beach Convention Center, Coral Gables and countless golf courses. Discover the many ways this Marriott hotel near Miami airport caters to your needs, whether you're in town for business or pleasure. ... more   less 
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Also Known As:
Miami Airport Marriott Hotel Miami
Marriott Miami
Miami Marriott

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