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“dont expect to rest well” 2 of 5 stars
Review of Miami Airport Marriott

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Miami Airport Marriott
3.5 of 5 Hotel   |   1201 NW LeJeune Road, Building A, Miami, FL 33126   |  
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Ranked #37 of 130 hotels in Miami
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“dont expect to rest well”
2 of 5 stars Reviewed January 29, 2013

The maid service is rude. Dont expect to sleep, they are so loud. They open every room they need to clean and let the doors slam on the lock. Every morning I was jolted awake by this sound, it happens all the way down the hall!. Then the maids yell at each other. Its horrible. The hotel has just been remodled and this would be an ok place to stay if house keeping wasnt so rude. They ruined my stay. Not to mention the walls are so thin I can hear everything to guy is saying next door. Terrible!!!!!!!!!!!!

Room Tip: Dont stay here
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 1, 2013
Dear Guest,

Thank you for your review. We appreciate feedback as this is the best way to gauge the level of service we are providing and provides up the opportunity to conduct additional training.
We do apologize for the inconveniences you encountered and we would have loved the opportunity to better your experience while you were staying here.
Thank you for your comments and we hope you choose to give us another opportunity to better serve you.

Please feel free to message me directly if you wish to discuss further.

Sincerely,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Sarasota, Florida
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 28, 2013

Clean rooms and comfortable bedding. Older hotel, but the areas I saw look to have been updated in the last few years. Convenient to the airport. I don't think you would stay here unless you had business nearby or needed to be in/out of the airport. I would choose the Airport Hilton over this hotel.

Room Tip: Some of the rooms on the second floor look onto the roof and a/c units.
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 1, 2013
Dear guest,

Thank you for your comments about our hotel. We welcome comments as this provides us the opportunity to better our services and our facilities.
All of our guest rooms were recently renovated providing our guests with the latest technology, a modern design, and more comfort. Our hotel is an ideal location for business, but we are also conveniently located near many of Miami’s top tourist attractions such as downtown, Coral Gables, and South Beach, making it a great location for play as well.

Thank you for your comments and we hope you choose to stay with us again,

David Cesario,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 28, 2013

This is an airport hotel. Food is average, noise is an issue, the exterior needs an update, but inside the hotel is very nice. The people are helpful. Pros...Starbucks inside, heated pool, access to I-95. I stayed here as a tagalong on a business trip. Fortunately I rented a car and was able to spend the days at Key Biscayne, a quick drive down the interstate.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 27, 2013
Dear guest,

Thank you for taking the time to write a review about our property. I am pleased to hear that you enjoyed our service, amenities and our convenient location.

Thank you for staying with us and we look forward to seeing you again on your next visit to Miami.

Regards,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 26, 2013

Part of a hotel complex that shares pool facilities Simple and spacious rooms, modern decor throughout the building. No Ice machines on the my floor as the room hotel guide suggests. The Rooms appeared clean, the bathrooms were not cleaned well. Meaning maybe they were wiped down. The ceiling tile was gross, dusty and dirty oozing dust bunnies and dirt falling in the shower and over the toilet. The design of the bathroom is ridiculous with the door opeing inward with no space to really move around. Not sure if this was jsut this room or if all were designed so poorly.With the room being so large I wonder why such a tiny bathroom. Basic at best here for this Marriot. Staff was friendly and there is a Starbucks in the lobby that provided a ok cup of coffee. Found a little run down cuban cafe just outside the property along the main road. A few minutes to walk if looking for a decent Cortadito in the morning. Have to pay for parking and deal with tickets and gated sytem each time. For the price you would hope to have a larger and cleaner bathroom, maybe some ICE for guests.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 21, 2013
Dear guest,

Thank you for taking the time to review our hotel. We appreciate feedback from our guest as this is the best way to gauge the level of service we are providing.
I would like to apologize for the incoveniences you experienced in your guest room and would have loved to have the opportunity to address those issues while you were here with us.
Our rooms are inspected after they are serviced and we strive to provide a clean and comfortable environment for every guest.
As an airport property we do charge for parking and provide a gated system for safety and security. Improvements on our gate system are coming very soon.

Thank you for staying with us and please feel free to contact me if you wish discuss
your stay further.

Sincerely,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 25, 2013

I am a Marriott Platimum Member with over 650 nights in Marriott Properties. This place is the worst propperty I have been to. The shuttle was supossed to be every 15 minutes. It took over 45 to get from airport to hotel. We called twice. The rooms are worn out.The neiborhood feels unsafe. This should be a level two at best. It needs a total update, or Marriott should not have their name on it.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 18, 2013
Dear guest,
We would first like to thank you for being a loyal Platinum Rewards Member. We truly value your business and appreciate your feedback.
I will like to offer my apologies for the inconveniences you experienced during your stay. I can certainly understand how frustrated you must have been and would have loved the opportunity to address your concerns while you were still on property.
Let me assure you that the difficulty you experienced with the shuttle, and our guest rooms in no way represents the high Marriott standards we have set for our hotel and are committed to upholding.
I am happy to inform you that additional shuttles have been added and we have completed our rooms renovations.
I hope that you decide to give us another try, as I am sure we will be able to meet all your needs and exceed your expectations.

If there is anything I can do for you or if you wish to discuss this further, I can be reached at the hotel: 305-649-5000

Sincerely,
David Cesario
General Manager
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Bloomington, Indiana
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

Great location. I was in for a cruise and appreciated my rate. I took the shuttle from the airport and the next day, it was easy by cab, to get to the port. My room was clean, quiet and spacious. The curtains were nice and dark for sleeping in. There were nice places within walking distance, to eat and they also have a restaurant and bar on the premises that were very nice. The front desk managers were helpful and the pool area was spacious and beautiful, and offered a nice respite from the hustle bustle.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 21, 2013
Dear guest,

We appreciate the positive comments about your recent stay. Thank you for taking the time to review us. I am happy to hear that our hotel met your needs and were pleased with our front desk management.
We look forward to seeing you again on your next visit to Miami.

Sincerely,
David Cesario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 23, 2013

We have nothing but great things to say about our stay at the Miami Airport Marriott! We arrived late into Miami and were met within just a few minutes by the shuttle bus upstairs just outside the doors where the other hotel shuttles come by. It was great having a free trip to the hotel and saved us a bit of money. The front desk checked us in quickly and were very friendly and helpful with our questions about getting a shuttle to the pier the next day. The hotel room was clean, and the beds were comfortable. There was noise from the airport during the night, but it didn't prevent us from sleeping. The next morning we enjoyed a coffee and bagel in the conveniently located (lobby) Starbucks while using their free wifi to update our family. We needed to get some supplies for onboard and took a taxi to the Win Dixie a few blocks away, because I had heard it was a bit of a rough area. The taxi ride was about $7 each way and well worth it. We purchased a flat of water and sodas etc. The shuttle ran at 11:00/12:00/1:00 at a price of $11 per person. The driver was on time, polite and dropped people off at whichever ship they were boarding in a timely fashion. I won this overnight stay through Priceline and we were treated very well by the Marriott in every way, despite paying about half of what their rack rate was. A great deal, in my opinion.

Room Tip: If you are staying at an airport hotel, expect airport noise.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cesario, General Manager at Miami Airport Marriott, responded to this review, February 21, 2013
Dear guest,

Thank you for the positive review.
We appreciate your feedback and are pleased to hear that our services and amenities met your needs. We look forward to seeing you again on your next visit to Miami.

Sincerely,
David Cesario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Miami Airport Marriott

Address: 1201 NW LeJeune Road, Building A, Miami, FL 33126
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Miami Airport Marriott 3.5*
Official Description (provided by the hotel):
Rediscover the Marriott Miami Airport Hotel. Mix work and relaxation with ease in the revitalized lobby of this popular Miami Florida airport hotel. Indulge in flavorful cuisine at Cane Fire Grille, our all-new restaurant and lounge, featuring fresh seafood and steak alike, located just one mile south of MIA International, with convenient access to Florida's major highways. Hosting an event? Rely on the versatile meeting facilities to impress your group. Explore a full range of attractions within minutes - including Coconut Grove, South Beach, University of Miami, the Miami Beach Convention Center, Coral Gables and countless golf courses. Discover the many ways this Marriott hotel near Miami airport caters to your needs, whether you're in town for business or pleasure. ... more   less 
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Also Known As:
Miami Airport Marriott Hotel Miami
Marriott Miami
Miami Marriott

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