When we arrived we were impressed. The Concierge (Steve) and Reception Manager gave us exceptional service.
We were early, but they did well to set us up with activities for our 3 nights in Miami. First impressions were that of a new hotel, with minor final fit-out work being conducted.
When our room was ready we were impressed by the fast transfer of our baggage and the freshness of our room. It had been refurbished beyond a normal makeover, with expensive surfaces, new bed, new bathroom fit-out and total repaint – so well done that it took a while to see the signs of small give away areas, such as cracked tiles in elevators and bathroom floors and minor dents or holes in steel door frames - oh well, almost new. Unfortunately, some old functions still remained (the aircon thermostat control cutover was a noisy clunk, followed by loud electric motor start up and aircon operation that sounded in the quiet of the night like a jet engine starting up). Unfortunately the walls are thin and loud conversations or TV noise in adjacent rooms intruded on sleep quality from an inconsiderate neighbouring room
What could have been a five star experience was shattered. Also it is strange that there is no in-room fridge and the brief information card is too brief – e.g. the hands free phone is modern but controls are different to most in-room phones and doesn’t get a mention, causing us to travel downstairs to reception to pass on a message to Maintenance. The bathroom is modern but very small.
The in-room safe box was large enough to hold my laptop, the bed very comfortable and one of the best showers I have experienced. It is in a perfect position.
I am sure they will iron the issues out, as the staff are eager to assist.
- Official Description (provided by the hotel):
- Escape to Miami for a chic, urban retreat, and be in the center of it all at the new bayfront YVE Hotel Miami. Enjoy world class entertainment, pulsating nightlife, and an ever-evolving culinary scene infused with international flair. At the center of the city's financial and business districts, the cosmopolitan hotel grants both business and leisure guests access to everything downtown Miami has to offer. YVE Hotel Miami features guestrooms adorned with stylish interiors and comfortable features. A relaxing retreat from the energetic city streets, each hotel room showcases views of Miami's colorful skyline, or endless views of Biscayne Bay. ... more less
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