My husband and I stayed here during the Christmas & New Year's Holiday season on two seperate occasions. The downtown location is superb and the pics are very accurate; very nice hotel. The king size rooms are small as were the bathrooms. But, that's not a really big deal as the rooms are very clean, comfortable & classy; the bayside view is great. Unfortunately, the front desk staff are below average 4 this hotel. Most of them are not welcoming or friendly. When we went to check-in to the hotel a little after 3:00pm, we were advised check in is not until 4:00pm. But, we saw other guests being checked in. Later to find out, the king beds were not available, but we were not even offered a double as an option. We we finally checked in at 4:00pm, a new front desk staff had arrived. Thank goodness we met Jose as he is in a class all by himself, because he is definitely "ABOVE" average; he was superb!! He even remembered us when we checked backed into the hotel 4 days later (we were already pre-paid). Hence, the 4 star rating was all do to Jose's customer service; seriously. I experienced an unpleasant encounter with one of the bar attendants at the Tavern and he immediately remied that situation. Note to GM: maybe you can have Jose train the front desk staff..... The valet service were friendly and helpful as well as the maid staff. Considering this was a holiday season, you would expect the staff to be at least welcoming, if not cheerful. Even though it was a busy time, an unwelcoming & unfriendly staff is still unexceptable. We travel very frequently and would possibly stay here again because the location is absolutely great. Hopefully the next time, the service of all of the front desk & tavern staff will be too.
Mrz. Body4Ever from: Freeport, BAHAMAS
- Official Description (provided by the hotel):
- Escape to Miami for a chic, urban retreat, and be in the center of it all at the new bayfront YVE Hotel Miami. Enjoy world class entertainment, pulsating nightlife, and an ever-evolving culinary scene infused with international flair. At the center of the city's financial and business districts, the cosmopolitan hotel grants both business and leisure guests access to everything downtown Miami has to offer. YVE Hotel Miami features guestrooms adorned with stylish interiors and comfortable features. A relaxing retreat from the energetic city streets, each hotel room showcases views of Miami's colorful skyline, or endless views of Biscayne Bay. ... more less
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