We stayed 12 days at the hotel. I had requested from day 3 of my trip to get a better rate on parking as 25$ a day for 12 days was outrageous.
I was given the runaround from Stanley the front desk supervisor for the whole week informing me that he was not able to get in touch with the owner of the third party parking site. I repeatedly visited the front desk for status but it looked like I was brushed off from the supervisor. On top of that when I checked out I asked the front desk of any news and the inexperienced clerk told me as a guest that I have to go see the parking lot owner to ask for pricing? Are you stupid? You never ask a guest to do no such thing, it is your responsibility to do so, I am on vacation, you're the one on the payroll.
Awful Service request on behalf of Stanley. Didn't even do anything for us.
Bad Business on behalf of charging me parking during check out for 26$ a day when it clearly states on my confirmation email that it's 25$ a day - BEWARE OF THIS SCAM.
Horrific Housekeeping: Spend less chatting with the other housekeeper employees and less time texting on your phone and focus more on actually adding new towels and toilet paper per day. 8 times out of the 12 days, she failed to add new towels and toilet paper.....UNHEARD OF.
Good experience: Freddy at front desk, very pleasant, he should be supervisor.
Recommend this hotel? Never, I am often in Miami at least every 2 months, you lost my business, unless my visa is credited as good gesture for your lack of service... I will continue to spread the negative word out. It's a small world believe me....
- Official Description (provided by the hotel):
- Escape to Miami for a chic, urban retreat, and be in the center of it all at the new bayfront b2 miami downtown hotel. Enjoy world class entertainment, pulsating nightlife, and an ever-evolving culinary scene infused with international flair. At the center of the city's financial and business districts, the cosmopolitan hotel grants both business and leisure guests access to everything downtown Miami has to offer. b2 miami downtown features guestrooms adorned with stylish interiors and comfortable features. A relaxing retreat from the energetic city streets, each hotel room showcases views of Miami's colorful skyline, or endless views of Biscayne Bay. ... more less
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