Absoulety a nightmare. The doormen looked and acted like myself & my party were trash. Sorry, whatever walk of life you come from don't assume especially when your the one working minium wage. Absoulutely rude, looked at me as though I was stupid when asking basic questions, getting loud in telling me everything was in the envelope. Watched me & my party walk to the garage, instead of letting us know where the apt was located, saw me pass twice, to let me know I left my id with him. Slept in cigarette burnt sheets, dirty rugs and patio. Called the contact who was on holiday, who did not check messages periodocally. Never a return call back, called on a monday to let the company know of my issues, never received a call back again within a 24hr period. Called again today to be told nothing was logged. Dropped the ball 3 times in not returing or acknowleging my complaint, even though my kill them with kindness attitude did not work on them. It's true you get what you pay for. Next time, as I have in the past will go back to the swanky Conrad 5 star hotel where I can be treated like gold, instead of being judge and treated like garbage. Churchill group & associates have no clue of consistent, quality customer service. Do not book any deal or rental vacation with these heathens.
- Official Description (provided by the hotel):
- An intimate residential community featuring luxurious, resort-style amenities. Extra-large 2-bedroom suites and a plethora of indoor and outdoor activities and nearby attractions for your enjoyment.Furnished in high-style "Miami Moderne" and appointed for short or long stays, each condo-style residential unit is oversized (from 850 to 1600 square feet), ideal for couples, families of any size, or corporate travelers. Fully equipped kitchen,separate living-dining areas, flat-screen TVs with expanded cable, free wifi, multiple bedding combinations plus sofa-bed for additional guests. Luxury baths with soaking tub and shower (all well stocked with amenities and linens), in-residence washer/dryer, private balcony with un-paralleled views, ample workspace, free local calls and voicemail. Free covered parking. Housekeeping is per visit unless otherwise arranged. As always, never an extra guest fee. ... more less
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