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“Pillows Not Clean” 3 of 5 stars
Review of Courtyard Miami Dadeland

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Courtyard Miami Dadeland
3.0 of 5 Hotel   |   9075 South Dadeland Blvd, Miami, FL 33156   |  
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Ranked #82 of 129 Hotels in Miami
Tampa, Florida
2 reviews
“Pillows Not Clean”
3 of 5 stars Reviewed July 5, 2014

We stayed one night. We were greeted by very welcoming valets as there is only valet parking (for $11 a day) at the hotel. The valets were extremely nice. Check-in went okay and we went to our room (#307). I unpacked and checked out the bathroom which was extremely clean and we were happy to find out that we received the extra towels that we requested. I took a shower and decided to rest in bed before our outing. That's when I discovered that the pillows smelled bad. They smelled like sweaty scalp --- really gross. I don't think the pillow cases were changed from the previous guests. Also, the sheets, while not dirty, did not seem fresh to us; they seemed like they had been smoothed out from the previous guest as well. Well, didn't know what to do since husband isn't the type to make waves. Our solution: went to Publix to get some Febreze and sprayed the bed up and down to make the bad odor go away. I also found that applying Vicks to my nose helped mask the pillow odor. Needless to say, didn't sleep that great last night. Won't be back here.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste S, Guest Relations Manager at Courtyard Miami Dadeland, responded to this review, July 7, 2014
Dear Valued Guest,

Please accept our sincere apologies for the unpleasant odor you experienced in your guest room.
Had we been made aware of the situation we would have gladly offered you alternative accommodations. I can understand how disheartened you must have felt and once again ask you to pardon this inconvenience. We have discussed this matter with our Director of Rooms who has taken measures to remedy the situation.

If you visit Miami again please consider allowing us another opportunity to service you accordingly.

Sincere Regards,
Celeste Senofonte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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83 reviews from our community

Traveler rating
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    26
    17
    11
    8
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

Was in the area pursuant to business trip.

I was dissatisfied and left the property. I confirmed with the front desk that I was leaving after about two hours. I offered to pay for the approximately 2 hours I was there. The two front desk clerks were courteous and stated I did not have to pay.

A few days later I noticed that the hotel had charged my credit card.
When I inquired, the assistant manager claimed that I had not given notice that I was leaving the hotel.

I stayed at another hotel that night.

I asked the manager to review the video and to check with the valet as to my having retrieved my auto and not returned.

No such effort was made by the hotel manager.

When I did some research, I found that the person who represented himself as the manager, was not the manager, rather an assistant.

Room Tip: Do not stay at this hotel.
See more room tips
  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste S, Guest Relations Manager at Courtyard Miami Dadeland, responded to this review, July 2, 2014
Dear Christopher,

I'd like to extend my sincere apologies for the inconvenience you experienced at our hotel.
I have discussed your situation with our management team who has already remedied the situation by reimbursing your credit card. You should have received an email confirmation explaining the reimbursement.

I hope you can disregard this matter and give us another opportunity to service you accordingly.Once again we are sorry we did not exceed your guest needs.

Sincere Regards,
Celeste Senofonte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port-au-Prince, Haiti
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 29, 2014

This hotel is nothing special, so it doesn't require many superlatives to describe my stay. It is your basic Courtyard, so the basics you would expect are there. If you are needing to stay anywhere in the area, it is very convenient to many shops and has easy and quick access to highways/freeways, etc.

It is a straight shot into Coconut Grove and Miami Beach, as always depends on time of day on whether that will be an easy and quick trip.

The staff was friendly enough and took care of everything as they should. No problems.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celeste S, Guest Relations Manager at Courtyard Miami Dadeland, responded to this review, May 30, 2014
Dear Valued Guest,

We would like to extend our sincere appreciation for taking the time to submit a review of our hotel on Trip Advisor.

Thank you for recently being our guest at Courtyard by Marriott Miami Dadeland. In your response you indicated that the "hotel was nothing special". Therefore if we have the privilege of having you as our guest again, please tell us what we can do to make your stay extra special? We look to exceed the expectations of our guests so please inform us of how we can service you.

Kindest Regards,
Celeste Senofonte
Ambassador/Guest Relations
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Willemstad, Curacao
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 21, 2014

By far one of the better hotels I have stayed at. I usually end up staying at the Courtyard in Dadeland because it is conveniently located across from the Dadeland Mall, close to the US 1 and close to the ramp for the 826/Palmetto Expressway. The staff is also excellent, hospitable, and very on point. I highly recommend this hotel for business travellers and for those who like a getaway in Miami, luxury at a affordable price!

Room Tip: I find almost all rooms very spacious
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 12, 2014

A 14-day stay at the Courtyard. Home away from home for my wife and me. Relaxing atmosphere. Was here for doctoral defense at U Miami. Conveniently located. Metrorail is just 3 minutes walk. Publix next door & Dadeland Mall a block away. Staff are great & friendly especially Rene @ the Bistro. Small but nice pool & jacuzzi. Going to stay here again next time when visiting Miami in the future. Business amenities are good!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antigua
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2014

As a Caribbean shopper! & businessperson the team at Front Desk and Bell Station could not have been more helpful - they were warm, used my name, relaxed yet gave on-point clear information in an efficient manner. The bar/bistro was great for a check-in salad and glass of wine and the attendant was all smiles and assistance.
SO, the product is good and meets standard Courtyard expectations but the STAFF knock it out of the ball-park!

One small niggle - reposition the TV - if watching in bed you have to turn your neck left - uncomfortable!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkland, Florida
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 7, 2014

checked in recently for business trip, arrived at Valet to park car, he asked me a question in spanish, i could not undersatand, had to have the other Valet take my info. Upon checking in to hotel i was helped by counter person who issued me my keys to my room, to my surprise the room i opened with my keys was occupied! i finally received keys to another room. Rooms are clean, AC was cold, desk had nice lighting for reading with plenty of outlets for charging computer, phone etc.I stopped at Bar for drink, service Ok- Hotel close to near by restaurants walking distance - was up at 6:30 AM - there was no Coffee and no one behind food counter?
Would not go back to this hotel.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Dadeland

Address: 9075 South Dadeland Blvd, Miami, FL 33156
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 129 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami Dadeland 3*
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Also Known As:
Courtyard Miami Dadeland Hotel Miami
Miami Courtyard
Miami Marriott

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