We checked in for two days (10-26-27-2013) on Sunday 10-27-2013 by 8:30 am taking our belongins to our car we noticed that the car got broke in and stole all the shopping (about $700.00 that we did the day before) and was covered with trunk shade cargo, immediatly we reported with front desk and the attendant just responded that there was nothing to be done, that she will call the police report because hotel did not has any responsability. The Manager was not available in premises and took me about 45 min. to see the face of the Supervisor that was hidden in an office, I just told her that her behaviour was unnaceptable and lack of professionalism, I suggest they should inform travelers of their risk when they park their car in this hotel premises where there is no security. They protect themselves saying that at the entrance of the garage were a post sign, that we did not saw, we were exhasusted and very tired when we parked our car was about 9:45PM and as I mentioned parking is well light; not having any policy to protect their guests is irresponsable and a property this big with not security in the property; this place is definitly a candy store with criminals that already know this place lack security. We are convincedthat what happen to us is not the first time either, the the cop that help us to complaint and get a police report confirm this statement. No having security in this property is clear that HJ just care for their share and make few happy customers, I WILL NEVER visit them again and I will do anything possible to keep families away from this property where they behavior allow criminals to step in easily and steal. Someone in HJ is accomplice with these criminals.For the amount of money that you pay in this property you could do better in other places in Miami. Dirty bathroom, lack of towels, dirty bathroom, broken shower curtain, stained linen sheets. STAY AWAY!!!!!!!!!!! This people did not even apologize to us,,,in my Bible say that these criminals has their date count it!!! No one can succeed doing wrong to others!!! Our first and last time !! PLEASE STAY AWAY!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 31, 2013
FAVORANDGRACE--Thank you for taking the time to provide us with your feedback. We are sincerely concerned when situations like these occur and would like to investigate further. We have sent you a private message to obtain additional information about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.