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“EXTREMELY RUDE STAFF, DIRTY ROOMS” 1 of 5 stars
Review of Howard Johnson Plaza Hotel Miami Airport

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Howard Johnson Plaza Hotel Miami Airport
3.0 of 5 Hotel   |   7707 NW 103rd Street, Miami, FL 33016   |  
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Ranked #87 of 130 hotels in Miami
Vero Beach, Florida
1 review
1 helpful vote 1 helpful vote
“EXTREMELY RUDE STAFF, DIRTY ROOMS”
1 of 5 stars Reviewed September 16, 2013

rude staff very dirty, everyone in the hotel form the staff was rude, unprofessional, they did not gave the rooms that i booked online they gave me rooms that didnt have what i need it, but i still payed same price, reception woman was extremely rude, breakfast staff was terrible, rude, even the person that carries the suitcases was rude, the rooms were disgusting very very dirty, when complained to the morning supervisor she totally ignored us. i will never ever again stay in this hotel, people like that should not work with costumers, they put us in smoking floor knowing that we had babies with us and when confronted with paper in hand saying our booking was in rooms in a NON SMOKING room the reception agent said there was nothing she could do. disgusting.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Santos
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2013

The price is good, but I didn´t get the room that I reserved and it took a long time untill they cleaned and gave me a room. The location is not the best, but if you are going shopping, it stays in a good location to go to all the shopping malls.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbados
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 9, 2013

1. Waited until 4pm to be checked in and finally given a room after being told it would be a 1/2 hour wait.
2.Check-in agent was extremely rude and seemed iritated after my wife insisted on a double room as it was 4 members in our party. Her response was " Next time be more precise when booking."
3. My wife mentioned that she was expecting some packages and was told "She does not deal with packages and should come back when the person responsible comes on duty
4.My wife waited up until 11:30pm for the person responsible for the packages and was told she would have to speak with the person on the early morning shift
5. Departed Miami without receiving packages and forced to call from Orlando was told she would have to pay for delivery. This led to an ongoing battle
I have been staying here for years, but outstanding customer service is seriously lacking. The rooms, amenities and carpets are "tired" and in dire need of upgrading. Trust me, there are options available , and remember it's easier to retain an existing customer than to win a new one

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Howard Johnson Plaza Hotel Miami Airport

Address: 7707 NW 103rd Street, Miami, FL 33016
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #87 of 130 hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Howard Johnson Plaza Hotel Miami Airport 3*
Reservation Options:
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Also Known As:
Miami Howard Johnson
Hialeah Gardens Howard Johnson
Howard Johnson Miami Airport
Howard Johnson Hialeah Gardens

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