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“Howard Johnson January 2013” 3 of 5 stars
Review of Howard Johnson Plaza Hotel Miami Airport

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Howard Johnson Plaza Hotel Miami Airport
3.0 of 5 Hotel   |   7707 NW 103rd Street, Miami, FL 33016   |  
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Ranked #86 of 129 hotels in Miami
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773 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Cayman Brac
Top Contributor
80 reviews 80 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed January 17, 2013

There was no shuttle at the airport when we arrived. After a one hour wait we called the hotel and was told to take a cab and we would be reimbursed and we were :-). Upon arrival the Front desk clerks were helpful. Rooms were ok, beds were comfortable but towels and bed lined very worn.

The restaurant staff were on their phones constantly and our cheese fries had NO cheese LOL.

Westland Mall and Walmart are walking distance so shopping was a breeze, which was the only reason for choosing this hotel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christ Church, Barbados
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 15, 2013

I stayed at the Howard Johnson Hotel for 4 days in December and the service left much to be desired. On arrival in Miami we called the hotel to inquire about the shuttle. The phone rang and rang and no one answered at the front desk. We finally had to call another department which transferred us to the front desk with the same result. After trying for almost 30 minutes we were able to reach the front desk and were told by the person on duty that they were busy so they were not answering the phone. In addition we were told that the shuttle had just returned from the airport and we would have to wait an hour and a half for it to return. We took a taxi to the hotel and mercifully the driver was pleasant. The young lady at the front desk did not appear apologetic and when we asked about a refund of the taxi fare we were told that it could not be done. We did not expect too much from the rooms but the service was quite poor. The person who stood out for me was a guy who worked in the restaurant who was very pleasant and helpful. The rest of the staff should take lessons from him. I am well-traveled and do not need a lot of hand holding and still the service was deficient. Hojo, may not be able to fix up the hotel but they can train the staff to make your stay pleasant.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albert E, General Manager at Howard Johnson Plaza Hotel Miami Airport, responded to this review, January 23, 2013
Nannette M- We pride ourselves in providing a great experience for our guests and are committed to exceeding their expectations on every stay. We clearly fell below your expectations during your visit and I apologize. We take all reviews seriously and your feedback will help us improve for our next guest or your next visit. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Plaza Hotel Miami Airport

Address: 7707 NW 103rd Street, Miami, FL 33016
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #86 of 129 hotels in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Howard Johnson Plaza Hotel Miami Airport 3*
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Also Known As:
Miami Howard Johnson
Hialeah Gardens Howard Johnson
Howard Johnson Miami Airport
Howard Johnson Hialeah Gardens

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