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“Luxury in Convenient Setting” 4 of 5 stars
Review of Conrad Miami

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Conrad Miami
4.0 of 5 Hotel   |   Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131 (Downtown)   |  
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Ranked #13 of 129 Hotels in Miami
Iowa
Top Contributor
117 reviews 117 reviews
80 hotel reviews
Reviews in 70 cities Reviews in 70 cities
77 helpful votes 77 helpful votes
“Luxury in Convenient Setting”
4 of 5 stars Reviewed April 27, 2014

The Conrad Miami did live up to its brand. Everything worked. Staff was attentive. And selective WOW factors beginning with the Sky Lobby on the 25th floor.

Worked very well for our small conference. Excellent meals. Fine meeting rooms with, mirabile dictu, excellent climate control.

This is not a beach front hotel. And, indeed, nearby construction is dramatically inhibiting views of the bay.

Nonetheless, this is Southern Florida with wonderful weather and the Conrad is just a block from the harbor with wonderful walking and jogging venues.

The neighborhood is filled with high rise financial institutions, not exactly a tourist center. But for downtown Miami, this is a very fine property at a concomitant price.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
I’d like to thank you for taking the time to review our hotel. The Conrad Miami offers a world of style and service and a place where we hope all our guests can feel the freedom to be their selves. Being located in the financial district does lend itself to a more formal environment but this makes for a uniquely different experience than South Beach.
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977 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Jersey City, New Jersey
Top Contributor
99 reviews 99 reviews
74 hotel reviews
Reviews in 38 cities Reviews in 38 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 27, 2014

The Conrad Miami team made a great first impression by doing their best to assist me with early check-in through the Amex Fine Hotels & Resorts program. After trying to check in and learning we had been upgraded to a suite that was not yet ready, my partner and I enjoyed a delicious breakfast buffet in Atrio. Laura, who was fantastic, stopped by to let me know she had a smoking room available that we could use to relax while we awaited our non-smoking suite to be ready. She escorted me to the room so I could have a look. Ultimately I opted to wait since I'm sensitive to smoke, but I'd never before stayed at a hotel where I was presented with such an option. It really was above and beyond my expectation.

Once our assigned suite was ready, still well before noon, we were delighted with the accommodations and the box of chocolates awaiting us. We enjoyed the pool area, where I was thankful to be offered freshly cut watermelon while floating in the pool. Later in the day a fruit plate was delivered to our suite. We were happy to enjoy the Fine Hotels & Resorts wine and cheese reception that the Conrad Miami team hosted in Atrio's wine room; the spread was delicious. Finally, turndown service provided by housekeeping was the most thorough I've seen in recent months, with much more attention to detail than the usual folding down of the duvet and arrangement of the pillows I'm used to elsewhere.

I would highly recommend this hotel and enjoy the downtown Miami environment, especially since the fast-developing Brickell neighborhood affords many entertainment options while being a bit more relaxing that the South Beach area.

Room Tip: East facing (ocean view) rooms likely have less road noise; occasionally loud sports cars accelerati...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Thank you for your stay and thank you for taking the time to review our hotel. I am happy to know that we exceeded your expectations in service, accommodations and the outstanding views overlooking the bay for your morning breakfasts. If your travels bring you back to Miami, we will look forward to your return visit.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

I stayed in this wonderful hotel last week and I love it. The service is great, the staff is amazing. The rooms are clean and I could not ask for more.
I can't wait to stay here in my next trip to Miami.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was very pleased to read your review and I am looking forward to welcoming you back to the Conrad Miami. If there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2014

The hotel is very nice. The view from my room was excellent. The room and the amenities were of high quality. I was over charged and hopefully the Conrad will do the right thing tomorrow to rectify. I do recommend this hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Gus, I’d like to thank you for taking the time to review our hotel. I was delighted to see that we were able to meet your expectations. If your travels bring you back to Miami, we will look forward to your return visit, if there is anything I could do to assist in your future reservations, please do not hesitate to contact my office directly.
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Miami, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 22, 2014

This past weekend my fiance and I stayed at Conrad Miami for a weekend away from home. We had a wonderful time once again. We had stayed here in the past and liked the hotel as well as the location. We were looking for a relaxing weekend to just enjoyed the pool, relax and be able to go to local restaurants in the surrounding areas. The front desk and concierge were both extremely friendly as well as the pool staff which was wonderful!! Only a bit disappointed about the outrageous valet parking rate. $43 for an overnight parking was too much. Besides that, it was a wonderful stay!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was happy to know that your service expectations were met with kindness by our team. We will look forward to your return visit. If there is anything I could do to assist with your future reservations, please do not hesitate to contact my office directly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 19, 2014

Nicely located on Bickell avenue, close to everything on Miami street night life. Easy access from I95 highway. Well mraintained. Friendly staff.
The GM, Mr. Stephane is very "French Classy". Nice view on the 25th floor where the bar and the restaurant are located. I liked the quality of the food but it is not cheap !
I found a public parking lot just across the street for $10 per day. Cheaper than the $32 + tip hotel valet.
Enjoyable stay.

Room Tip: Public parking in the street in front of hotel entrance on Brickell and 2nd I think (??) for $10. Y...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was happy to know that your service expectations were met with kindness by our team and that you enjoyed our little Birthday gift. We will look forward to your return visit. If there is anything I could do to assist with your future reservations, please do not hesitate to contact my office directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
152 reviews 152 reviews
17 hotel reviews
Reviews in 55 cities Reviews in 55 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 18, 2014

First, I have to laugh at people who complain about the location of this hotel and parking. Give me a break - are you really that confused about the hotel lobby not being on the first floor and why parking is expensive or "oh no - I have to walk across the street?!?!"...really? Maybe you need to stay at a hotel/motel on the outskirts of town...

The hotel is nicely furnished, everyone from concierge to room service staff was wonderful and always available to answer any questions. Our room was amazing as were the views of the bay. The bed was so comfortable, we didn't want to check out the next morning. The bathroom and room itself was huge and very clean!

Plus we were celebrating a birthday and when we checked in, a wonderful little surprise of a mini cheesecake was waiting in the room. The espresso machine was a very nice touch and we enjoyed a cup in the morning.

We would definitely stay here again the next time we are in Miami!

Room Tip: Ask for a corner room with a view of the bay!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephaneMercierGM, General Manager at Conrad Miami, responded to this review, April 29, 2014
Thank you for your stay and thank you for taking the time to review our hotel. I was happy to know that your service expectations were met with kindness by our team and that you enjoyed our little Birthday gift. We will look forward to your return visit. If there is anything I could do to assist with your future reservations, please do not hesitate to contact my office directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Miami

Address: Espirito Santo Plaza, 1395 Brickell Avenue, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Miami
#7 Luxury Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#9 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Conrad Miami 4*
Number of rooms: 260
Official Description (provided by the hotel):
Decidedly modern, boldly conceived, and beautifully designed, this luxury hotel creates a unique sensory experience for its guests. The 203 guest rooms and 103 residence suites were stylishly created with a sophisticated traveler in mind, combining some of the finest services with high-tech facilities. Located in the heart of Miami's vibrant Brickell Avenue district, this sleek, downtown Miami luxury hotel invites you to experience Miami's sense of style and International flair. As the sophisticated dining and entertainment milieu Level 25 elevates the senses, stunning vistas of the city and Biscayne Bay unfold below. ... more   less 
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Also Known As:
Conrad Miami Hotel Miami
Miami Conrad

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