I got this hotel as a reward from HHonors points for the night before a cruise. Room was upgraded to a bay view which was very nice. Room was spotless and fairly quiet, despite it's location next to the elevator hoistway.
The morning we departed was the Miami Marathon, however, and despite trying for 45 minutes, the bellman was unable to get us a cab. Finally, he told us our best bet would be to take our luggage and walk several blocks past the marathon route to try and hail one ourselves so we didn't miss the cruise. Four suitcases in 80 degree weather through the streets of Miami isn't exactly how I planned to spend my morning, but it was our only choice. I would have expected more of a Conrad Hotel -- even if they had told us when we checked in the day before that it would be almost impossible to get a cab until noon the next day, we could have made other plans.