We are very happy with the Conrad . We are here for 6 days & stayed here 8 years ago. It has only improved ! Athya , the concierge, went out of her way to get us a drip coffee machine ( don't like expresso!) and then went out again and got us the basket filters too and brought us a bag of fresh ground coffee taht she ground herself. It took a day but she really pursued it . She was very professional, helpful and courteous ! Dedicated to the utmost to make sure we were happy !
Likewise for Sarah the lounge waitress . Very attentive and helpful , even to the point of telling us about area attractions and restaurants . The food and drink are pricey , but that is to be expected in this area . Happy hour is VERY affordable though and food was great. There is a great outdoor sitting area off the lounge too .
Our only disappointment was that the Gordon Biersch restaurant next door closed. All in all , once you get used to having to use multiple elevators , we think it's a great hotel !